2013 Sync stopped reading text messages
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Cargo Master
Joined: Sep 2012
Posts: 3,061
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From: Laramie, WY
2013 Sync stopped reading text messages
Sync used to read me any test messages that came in on my Samsung Galaxy S6. But lately it doesn't do that anymore. Is there a setting that might have gotten turned off?
Official Ford Rep
Joined: Jul 2013
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I recommend unpairing the phone and pairing it back with a clean connection. At the end of the pairing process, be sure to watch your phone closely for a message from SYNC. You will need to give permission to SYNC to access your text messages. If this isn't done, it will automatically default to off. Check out these links for more info:
Phone Pairing: https://owner.ford.com/how-tos/sync-...html?sync=sync
Text Message: https://owner.ford.com/how-tos/sync-...html?sync=sync
Keep me updated!
Cara
Thread Starter
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Cargo Master
Joined: Sep 2012
Posts: 3,061
Likes: 39
From: Laramie, WY
The first link doesn't work, but I got some info off of the second one. I unpaired the phone and then couldn't get it to connect again until I selected 'Add a Device' on the Sync system. It then paired up and I looked at the settings and they are all turned on. I'll just have to wait for a text message to come in when I'm driving to know if it worked.
Thanks for you help!
Thanks for you help!
Official Ford Rep
Joined: Jul 2013
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That's strange that the first link didn't open for you because it opened fine for me. Regardless, glad to hear you were able to pair with a clean connection. Let me know if you're still running into issues with the text feature. 
Cara
Cara
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Cargo Master
Joined: Sep 2012
Posts: 3,061
Likes: 39
From: Laramie, WY
It is reading the text messages and now the bluetooth music feature is working. Each time I get in the truck it starts playing music off my phone without me even having to select it.
Thanks again for your help.
Thanks again for your help.
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Joined: Nov 2011
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After reading this thread, I decided to try and get the text feature working on my 2013 FX4. No luck at all, I have a fairly new Iphone 6S that will not show the notifications icon on the SYNC screen even after a master reset, and many unpairing and resync attempts. I guess it was never meant to be...
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Official Ford Rep
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After reading this thread, I decided to try and get the text feature working on my 2013 FX4. No luck at all, I have a fairly new Iphone 6S that will not show the notifications icon on the SYNC screen even after a master reset, and many unpairing and resync attempts. I guess it was never meant to be...
The Show Notifications option is actually a setting in the iPhone itself. You'll want to go to the Bluetooth settings of the phone. Under Paired Devices, look for a blue "i" to the right of SYNC. Press the "i" and from there you can turn on the notifications. Check out this link for more info on this feature: https://owner.ford.com/how-tos/sync-...html?sync=sync
Let me know how it goes!
Cara
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Yes, I knew the Show Notifications was on the phone. Evidently it's common for this not to be shown on the SYNC screen on the phone. From what I've heard the SYNC in my truck should enable that feature on my phone. My guess is that because I've never used this text option that my SYNC is somehow permanently hosed. I'm curious if there is some way to reboot the SYNC like you would with a home computer??
Official Ford Rep
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The text feature is enabled to be turned on and off at anytime. Have you checked to see if a software update is available? I can provide you with reset steps. Which SYNC system do you have: owner.ford.com/how-tos/sync-technology/all/get-started-with-sync/how-to-identify-your-sync-version.html?model
Cara
Cara
Official Ford Rep
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Hi fastback89,
There are a few things needed to enable text notifications for iPhones. You definitely want to make sure SHOW NOTIFICATIONS is turned on: https://owner.ford.com/how-tos/sync-...ur-iphone.html You also must have SHOW ON LOCKED SCREEN activated on the phone. Go to SETTINGS>NOTIFICATIONS>MESSAGES. The iPhone needs to be locked when the message is received as well.
Shaay
There are a few things needed to enable text notifications for iPhones. You definitely want to make sure SHOW NOTIFICATIONS is turned on: https://owner.ford.com/how-tos/sync-...ur-iphone.html You also must have SHOW ON LOCKED SCREEN activated on the phone. Go to SETTINGS>NOTIFICATIONS>MESSAGES. The iPhone needs to be locked when the message is received as well.
Shaay
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Yes, I can not turn on the show notifications in the bluetooth settings because its not there at all on my phone. Yesterday I was with a group of people who all had Iphones and everyone of there phones has the show notifications icon except mine. I've read about this in great detail about unpairing and pairing and master resets that have all been tried many times. The problem seems to be with the SYNC and Iphone compatibility. I've thought about pulling the fuse for the radio system and leaving it sit overnight just to see what would happen..
Official Ford Rep
Joined: Jul 2013
Posts: 474
Likes: 0
Yes, I can not turn on the show notifications in the bluetooth settings because its not there at all on my phone. Yesterday I was with a group of people who all had Iphones and everyone of there phones has the show notifications icon except mine. I've read about this in great detail about unpairing and pairing and master resets that have all been tried many times. The problem seems to be with the SYNC and Iphone compatibility. I've thought about pulling the fuse for the radio system and leaving it sit overnight just to see what would happen..
Keep me updated!
Cara