Don't Expect Much From RockAuto
Thread Starter
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Postmaster
Joined: Mar 2013
Posts: 3,066
Likes: 7
From: Over There
I can't say which is which, if later or earlier is larger, what I can say is that the cataloging needs to specify pre and post about June 2000 or at least notate the change. It does not, all the cataloging from Doorman and RockAuto list the same part for all of the 2000-2003 model years.
The question then follows which OE number, cause there are two. Or more accurately at least 6, Nissan doesn't list the entire wiper transmission as a part number, they list each part individually and for 3 of those parts there is two versions.
Edit, so looked it up by VIN, my car is the updated version post June 2000 as it should be. This would indicate that the 602-008 ONLY fits pre June 2000, you're welcome.
Thread Starter
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Postmaster
Joined: Mar 2013
Posts: 3,066
Likes: 7
From: Over There
Holly F, who's fault is it that you are so hard to get a hold of. The woman I'm talking to who's info I gave you in the PM, who has no way of contacting you, told me that the tech, I assume Jim, spoke to you.
New User
Joined: Aug 2012
Posts: 13
Likes: 0
Rockauto- I don't have a dog in this fight, but this guy was obviously sent the wrong part. Why don't you make him whole to make him happy, or if nothing else, to shut him up so this issue goes away.
It's only $60, is that worth losing a customer(s) over?
It's only $60, is that worth losing a customer(s) over?
Logistics Pro
Joined: Jul 2009
Posts: 3,635
Likes: 3
From: Lansdale, PA
Even when you pick parts that are in the same warehouse as you last part, they pick and choose which warehouse your stuff comes from.
Part 1 is in warehouse a and b. part 2 is in warehouse b and c. And part 3 is in warehouse b and d. Guess where they are shipping each part from... Warehouse a, c and d, because rock auto doesn't care you're paying more for shipping.
I have disliked rock auto since they began, which is when, 16-18 years ago? They were not great then, they are not great now.
Part 1 is in warehouse a and b. part 2 is in warehouse b and c. And part 3 is in warehouse b and d. Guess where they are shipping each part from... Warehouse a, c and d, because rock auto doesn't care you're paying more for shipping.
I have disliked rock auto since they began, which is when, 16-18 years ago? They were not great then, they are not great now.
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Fleet Owner
Joined: Aug 2010
Posts: 21,255
Likes: 1,657
From: Reynoldsburg, Ohio
Sticking to this BS about an unused part being "out of their return policy time window" shows its far more important to stick to their points rather than admit a customer is correct.
Gosh can there be any more compelling reasons to find a better parts outlet, say one a bit closer?
Former Vendor
Joined: May 2008
Posts: 311
Likes: 18
I spoke with the same representative as you at Dorman, and she does not agree this is a cataloging issue. The part is correctly listed for your application, but it has the wrong bushing.
RockAuto has not been side stepping the fact you have a part that won't work for your vehicle. We offered you an exception for this warranty return beyond 30 days, but please understand our policies aren't arbitrary.
We will grant an additional exception and permit you to return this part for a full part cost refund including a label, but should you place future orders with us we ask that you adhere within the 30 day return time frame if standard warranty resolutions don't interest you.
RockAuto has not been side stepping the fact you have a part that won't work for your vehicle. We offered you an exception for this warranty return beyond 30 days, but please understand our policies aren't arbitrary.
We will grant an additional exception and permit you to return this part for a full part cost refund including a label, but should you place future orders with us we ask that you adhere within the 30 day return time frame if standard warranty resolutions don't interest you.
Thread Starter
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Postmaster
Joined: Mar 2013
Posts: 3,066
Likes: 7
From: Over There
I got the email and the label ty, but to be clear, will she be getting a refund on her card of $60.63(part + original sipping) or only "full part cost" of $46.99 and you expect her to eat the $13.64 for shipping?
Senior User
Joined: Sep 2010
Posts: 256
Likes: 33
From: South East Michigan
All I can say is good grief.
Owning my own Internet business, I've had some pizzing matches with customers in the past. Some have threatened to disparage me on the net to which I reply go ahead if that blows your dress up...
see,s as though the majority of my customers keep coming back and are perfectly happy with me and my venue which isn't automotive related btw, it's custom bikes.
Myself, I'm more than happy with Rock Auto and do and have done business with them, many. many times. A while back I bought an exhaust system and the muffler arrived all beat to hell. I called them and they replaced it immediately, I didn't even provide documentation or pictures, nothing. I'm a very satisified customer.
My thoughts are, if you need it tight now, get it local. if you can wait a week, get it Rock Auto.
Owning my own Internet business, I've had some pizzing matches with customers in the past. Some have threatened to disparage me on the net to which I reply go ahead if that blows your dress up...
see,s as though the majority of my customers keep coming back and are perfectly happy with me and my venue which isn't automotive related btw, it's custom bikes.
Myself, I'm more than happy with Rock Auto and do and have done business with them, many. many times. A while back I bought an exhaust system and the muffler arrived all beat to hell. I called them and they replaced it immediately, I didn't even provide documentation or pictures, nothing. I'm a very satisified customer.
My thoughts are, if you need it tight now, get it local. if you can wait a week, get it Rock Auto.
Posting Guru
Joined: Oct 2009
Posts: 2,066
Likes: 4
From: Rogue River, Oregon
Had a run in with the Rockauto customer service team today. Worthless. Will I go back? Never. Find a local shop and support them, thanks to Devin at Rockauto, that's exactly what I did. I've bought from RA for years and this is the first problem, but thanks to their pathetic customer service it'll be the last.