Don't Expect Much From RockAuto
Former Vendor
Joined: May 2008
Posts: 311
Likes: 18
Your order is outside of 30 days, so it falls under warranty. The warranty policy states, "Warranties offer only replacement of the defective part with another part: no cash refunds and no reimbursement of labor costs, shipping costs or other expenses"
RockAuto made an exception to this by allowing you to return the part for a store credit. We are also reimbursing your original shipping.
I'm sorry you're not satisfied with what we have to offer. You have the return instructions if you choose to return the part, and RockAuto will honor the store credit as stated.
RockAuto made an exception to this by allowing you to return the part for a store credit. We are also reimbursing your original shipping.
I'm sorry you're not satisfied with what we have to offer. You have the return instructions if you choose to return the part, and RockAuto will honor the store credit as stated.
Thread Starter
|
Postmaster
Joined: Mar 2013
Posts: 3,066
Likes: 7
From: Over There
Your order is outside of 30 days, so it falls under warranty. The warranty policy states, "Warranties offer only replacement of the defective part with another part: no cash refunds and no reimbursement of labor costs, shipping costs or other expenses"
RockAuto made an exception to this by allowing you to return the part for a store credit. We are also reimbursing your original shipping.
I'm sorry you're not satisfied with what we have to offer. You have the return instructions if you choose to return the part, and RockAuto will honor the store credit as stated.
RockAuto made an exception to this by allowing you to return the part for a store credit. We are also reimbursing your original shipping.
I'm sorry you're not satisfied with what we have to offer. You have the return instructions if you choose to return the part, and RockAuto will honor the store credit as stated.
Your "policy" also says the exception is if the "catalog information is incorrect" clearly it is.
So you're going to stick to one of your VERY vague "policies", but not the other?
Thread Starter
|
Postmaster
Joined: Mar 2013
Posts: 3,066
Likes: 7
From: Over There
I've sent an email to the customer service representative I've been talking to at Doorman asking her to contact the above person at RockAuto to confirm that the catalog information is incorrect. This should satisfy their "policy" and allow me a complete refund including shipping.
Former Vendor
Joined: May 2008
Posts: 311
Likes: 18
The 30 day period starts when your order ships. I confirmed with Dorman that the listing is correct for your vehicle, and there have been no fitment problems in the past. I'm very sorry that's not the case with the part you received.
Thread Starter
|
Postmaster
Joined: Mar 2013
Posts: 3,066
Likes: 7
From: Over There
So I was F'd when you sent the first damaged one?
So are you calling me stupid or a liar?
And clearly not true.
And no, you're not sorry, don't patronize me, this didn't have to be such a big deal, YOU made it this way.
And clearly not true.
And no, you're not sorry, don't patronize me, this didn't have to be such a big deal, YOU made it this way.
Former Vendor
Joined: May 2008
Posts: 311
Likes: 18
You opted for a reshipment for the first damaged one which was fine. By the time you wanted to return the replacement, two additional months had passed.
I called and spoke to a technician at Dorman who confirmed fitment. If Dorman is telling you different information via email, please let me know.
I called and spoke to a technician at Dorman who confirmed fitment. If Dorman is telling you different information via email, please let me know.
Thread Starter
|
Postmaster
Joined: Mar 2013
Posts: 3,066
Likes: 7
From: Over There
The technicians name?
Former Vendor
Joined: May 2008
Posts: 311
Likes: 18
FTE Stories
Ford Trucks for Ford Truck Enthusiasts
Top 6 Best Deals Available on New Fords & Lincolns Right Now
Brett Foote
This Hennessey Takes the Expedition Tremor's Off-Roading Capability to the Next Level
Verdad Gallardo
Top 10 Fords at 2026 Carlisle Ford Nationals
Joe Kucinski
3 Best / 3 Worst Parts of Modern Ford Ownership
Brett Foote
10 Amazing Upgrades That Solve Common Ford Truck Owner Headaches
Pouria Savadkouei
Every 2026 Ford Engine Explained
Brett Foote
10 Ugly Ford Trucks That We Still Kinda Love
Joe Kucinski
10 Things Every Truck Owner NEEDS (2026 Edition)
Michael S. Palmer
Rezvani's Latest Post-Apocalyptic Monster Is a Ford F-150 Raptor Underneath
Verdad Gallardo
Former Vendor
Joined: May 2008
Posts: 311
Likes: 18
I called Jim back and spoke to him about this more thoroughly. He searched his records again and said there was one other situation like yours, but this is not a cataloging issue. He compared it against the OE number, and it is correct.
A part not fitting is frustrating, so we are very sorry. Given what we know, the solution we have provided is appropriate.
A part not fitting is frustrating, so we are very sorry. Given what we know, the solution we have provided is appropriate.
Thread Starter
|
Postmaster
Joined: Mar 2013
Posts: 3,066
Likes: 7
From: Over There
Doorman asked for a detailed explanation, so I made a vid, uploading as I type this.
I want to add however, RockAuto isn't ripping me off, I'm a Jerk, I get wanting to rip me off. They are ripping off my mother. This car belongs to my 68 year old mother on social security. Cause of this mess she was left with poorly working wipers in Seattle longer then she should have been and is still short the $60.63 she paid for this part. This isn't my money it's my mothers. All this effort and bad will for RockAuto to deprive an old woman on social security who is too nice and honest for her own good of $60.63.
I want to add however, RockAuto isn't ripping me off, I'm a Jerk, I get wanting to rip me off. They are ripping off my mother. This car belongs to my 68 year old mother on social security. Cause of this mess she was left with poorly working wipers in Seattle longer then she should have been and is still short the $60.63 she paid for this part. This isn't my money it's my mothers. All this effort and bad will for RockAuto to deprive an old woman on social security who is too nice and honest for her own good of $60.63.
Thread Starter
|
Postmaster
Joined: Mar 2013
Posts: 3,066
Likes: 7
From: Over There
I called Jim back and spoke to him about this more thoroughly. He searched his records again and said there was one other situation like yours, but this is not a cataloging issue. He compared it against the OE number, and it is correct.
A part not fitting is frustrating, so we are very sorry. Given what we know, the solution we have provided is appropriate.
A part not fitting is frustrating, so we are very sorry. Given what we know, the solution we have provided is appropriate.
Thread Starter
|
Postmaster
Joined: Mar 2013
Posts: 3,066
Likes: 7
From: Over There
Here you are patronizing again, who does that actually work on? The bigger point however is that clearly I know more. Well everything except how to employ my entire family by ripping off old ladies.
Thread Starter
|
Postmaster
Joined: Mar 2013
Posts: 3,066
Likes: 7
From: Over There
I'm also thinking that the first one I received that was damaged was evidence that I'm not alone in this. On that one it appeared that someone had previously tried to install it and the bushing that is the problem was broken.