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Customer Satisfaction Program 15M02

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Old Apr 30, 2016 | 11:32 AM
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Customer Satisfaction Program 15M02

Did y'all get your letter today? Seems Ford is going to warranty our EGT Sensors out to 11 years or 120,000 miles. That covers parts and labor.

That works for me, even though I haven't had any EGT sensor issues. Knocking on wood!
 
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Old Apr 30, 2016 | 11:49 AM
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I hope this means that the dealerships will be keeping them in stock. I picked up a couple and keep them in the truck for emergency purpose.

I remember not to long ago that the dealership parts inventory was 0 on hand or available. I didn't want to be caught with my EGT pants down if you know what I mean.

But, good for Ford stepping up to the plate on the warranty extension. Will they also cover a free tow for such breakdowns?
 
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Old Apr 30, 2016 | 01:05 PM
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Originally Posted by jonrjen
I hope this means that the dealerships will be keeping them in stock. Hmmm...I hope so, too. I wonder if I should keep one on hand. What do they cost?

I remember not to long ago that the dealership parts inventory was 0 on hand or available. I didn't want to be caught with my EGT pants down if you know what I mean.

But, good for Ford stepping up to the plate on the warranty extension. Will they also cover a free tow for such breakdowns?
Good question. I didn't see that in the letter, so I would think not.
 
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Old Apr 30, 2016 | 01:57 PM
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I got my letter for my 2015....put it in glovebox with other papers....ESP papers...
 
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Old Apr 30, 2016 | 04:26 PM
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Got it also and that is great.....but what about after that???? I think a fix to the problem would be better!!!
 
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Old Apr 30, 2016 | 04:31 PM
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A fix would be great! But, has anyone heard of the 15's and 16's having EGT sensor problems? I personally have not.
 
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Old Apr 30, 2016 | 05:13 PM
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got my letter today as well.

It is also posted on the ford owner website.
 
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Old Apr 30, 2016 | 05:51 PM
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Got the letter today too....for my now gone 2011. Into the trash it went!
 
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Old Apr 30, 2016 | 07:16 PM
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Originally Posted by 99150
A fix would be great! But, has anyone heard of the 15's and 16's having EGT sensor problems? I personally have not.
No problems yet for ours
 
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Old Apr 30, 2016 | 07:31 PM
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Interesting. I guess that means if you paid for it you can submit your receipt?

Knock on wood, on my 2011 or my 2015 I haven't had that issue.
 
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Old Apr 30, 2016 | 07:35 PM
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letter does not indicate a reimbursement process for those that have had to do the repair out of warranty.

I'd call ford customer service and inquire.
 
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Old Apr 30, 2016 | 07:49 PM
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Was just curious since I know a few people that have had to pay out of warranty, but within the guidelines of the letter. I checked my mail and I have not gotten it yet. But being this is Alaska, by next weekend I should get it...
 
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Old Apr 30, 2016 | 09:46 PM
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Well the two sensor I had fail on my 2011 were at 122,000 and 140,000 so this would not have helped at all.
 
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Old May 1, 2016 | 07:20 AM
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Originally Posted by jonrjen
.

But, good for Ford stepping up to the plate on the warranty extension. Will they also cover a free tow for such breakdowns?
I'm guessing the epa or dot probably had some say in the issue.

Your insurance should cover towing if Ford doesn't, which they should in my opinion since it is a known problem.
 
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Old May 1, 2016 | 12:40 PM
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Received mine yesterday. It's at least a small amount of help if needed other than Ford saying "tough luck." I do think Ford should have responded sooner to the EGT issues though.
 
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