New FICM issues.
Post Fiend
Joined: Sep 2006
Posts: 7,426
Likes: 6
From: Sioux Falls, SD
What did they say at CBM?
Here is a link that might help with your testing:
https://swampsdiesel.com/files/Fordficm.pdf
Here is a link that might help with your testing:
https://swampsdiesel.com/files/Fordficm.pdf
Post Fiend
Joined: Sep 2006
Posts: 7,426
Likes: 6
From: Sioux Falls, SD
If there is no pre-cycle with the KOEO (after grounding pin 27) it might not have been or taken the FICM programming.
They have a full replacement 5 year warranty - I'm sure Ed & Jason will make things right.
They have a full replacement 5 year warranty - I'm sure Ed & Jason will make things right.
Tuned
Joined: Jul 2012
Posts: 330
Likes: 15
From: Greenville, SC
I sent my FICM off to Circuit Board Medics - Automotive & Appliance Circuit Repair last week as my truck was having some issues starting, poor mileage and would constantly display the P0611 code. When measured, the voltages would stray from 30v - 48.5v but the other two stayed around 13.5v. I concluded that it was indeed bad and purchased the repair with a Atlas 40 tune.
I received my repaired FICM today and it looks great. The case is clean, it has a warranty sticker and a couple of anti-tamper warranty stickers on it.
Plug it in and..... Nothing. No codes, no voltage, Nothing. I removed it and reinstalled it 5 times.... Still nothing....Replaced the FICM relay with a new Ford unit.... Still nothing.... Tested and reseated all fuses.... Nothing still....
Torque shows all readings on the truck, but the three FICM powers are 0.0.
When the key is cycled, the FICM relay is not activating. When I manually ground pin 27 in the FICM power plug (C1388CX3), it activates. I have checked all of the power wiring to include all of the grounds while the FICM relay is both grounded and not, and everything works as it should.
I'm thinking this reman was bad and I need to send it back. What do you think?
I received my repaired FICM today and it looks great. The case is clean, it has a warranty sticker and a couple of anti-tamper warranty stickers on it.
Plug it in and..... Nothing. No codes, no voltage, Nothing. I removed it and reinstalled it 5 times.... Still nothing....Replaced the FICM relay with a new Ford unit.... Still nothing.... Tested and reseated all fuses.... Nothing still....
Torque shows all readings on the truck, but the three FICM powers are 0.0.
When the key is cycled, the FICM relay is not activating. When I manually ground pin 27 in the FICM power plug (C1388CX3), it activates. I have checked all of the power wiring to include all of the grounds while the FICM relay is both grounded and not, and everything works as it should.
I'm thinking this reman was bad and I need to send it back. What do you think?
I also just tracked the FedEx return label that we sent you, and it looks like you haven't shipped it yet. Would you prefer to just have us send you a PHP tuner so that you can reload the Atlas 40 into the FICM? We can include a replacement FICM in the box with the tuner as well. This way, you can try to reload the program to see if it was a matter of the program not loading correctly on the bench, and if there continues to be a problem, you would have a replacement FICM as well. I'm just trying to get you going ASAP with as little headache on your part.
Hotshot
Joined: Apr 2010
Posts: 19,060
Likes: 238
From: Saratoga Springs,UT
I just saw this, and I followed up with our customer service team (yes, at 9:08PM) to find out if someone had already spoken with you today. I was told that you did call today, and you wanted to return yours instead of having us send a replacement. We test each and every FICM that we rebuild on an actual truck. I see that you got an Atlas 40 tune loaded, and this is the very last step before the FICM gets shipped, so I'm now concerned that the program didn't load correctly. This would be the first time that a tune didn't load correctly, but it's theoretically possible. Up until this point, we haven't run them on the trucks as the last step because we try to keep them clean after the cleaning process. If yours is faulty due to the Atlas 40 not fully loading, we will be changing the order of programming though!
I also just tracked the FedEx return label that we sent you, and it looks like you haven't shipped it yet. Would you prefer to just have us send you a PHP tuner so that you can reload the Atlas 40 into the FICM? We can include a replacement FICM in the box with the tuner as well. This way, you can try to reload the program to see if it was a matter of the program not loading correctly on the bench, and if there continues to be a problem, you would have a replacement FICM as well. I'm just trying to get you going ASAP with as little headache on your part.
I also just tracked the FedEx return label that we sent you, and it looks like you haven't shipped it yet. Would you prefer to just have us send you a PHP tuner so that you can reload the Atlas 40 into the FICM? We can include a replacement FICM in the box with the tuner as well. This way, you can try to reload the program to see if it was a matter of the program not loading correctly on the bench, and if there continues to be a problem, you would have a replacement FICM as well. I'm just trying to get you going ASAP with as little headache on your part.
This Goes along way in my Book and sounds like it will Be taken care of
You Never Saw Dorman do anything remotely like this or a lot of the Other Part Slingers that Folks have issues
Thread Starter
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Laughing Gas
Joined: Sep 2013
Posts: 1,031
Likes: 13
I just saw this, and I followed up with our customer service team (yes, at 9:08PM) to find out if someone had already spoken with you today. I was told that you did call today, and you wanted to return yours instead of having us send a replacement. We test each and every FICM that we rebuild on an actual truck. I see that you got an Atlas 40 tune loaded, and this is the very last step before the FICM gets shipped, so I'm now concerned that the program didn't load correctly. This would be the first time that a tune didn't load correctly, but it's theoretically possible. Up until this point, we haven't run them on the trucks as the last step because we try to keep them clean after the cleaning process. If yours is faulty due to the Atlas 40 not fully loading, we will be changing the order of programming though!
I also just tracked the FedEx return label that we sent you, and it looks like you haven't shipped it yet. Would you prefer to just have us send you a PHP tuner so that you can reload the Atlas 40 into the FICM? We can include a replacement FICM in the box with the tuner as well. This way, you can try to reload the program to see if it was a matter of the program not loading correctly on the bench, and if there continues to be a problem, you would have a replacement FICM as well. I'm just trying to get you going ASAP with as little headache on your part.
I also just tracked the FedEx return label that we sent you, and it looks like you haven't shipped it yet. Would you prefer to just have us send you a PHP tuner so that you can reload the Atlas 40 into the FICM? We can include a replacement FICM in the box with the tuner as well. This way, you can try to reload the program to see if it was a matter of the program not loading correctly on the bench, and if there continues to be a problem, you would have a replacement FICM as well. I'm just trying to get you going ASAP with as little headache on your part.
Thread Starter
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Laughing Gas
Joined: Sep 2013
Posts: 1,031
Likes: 13
Yes, they are outstanding. I've sent back the faulty unit, on their dime, and they are overnighting me another replacement FICM as I type this.
I must say, these guys are 100% behind their product. I WILL be using them again when I need them.
I must say, these guys are 100% behind their product. I WILL be using them again when I need them.
Tuned
Joined: Jul 2012
Posts: 330
Likes: 15
From: Greenville, SC
Glad to help
I'm glad all is well. We've never had that happen before. Our process has changed on this as well so this won't happen in the future. All FICMs are tested after rebuild and after programming. Thanks for being patient on this one and giving us a chance to stand behind our work. Let us know if we can help with anything else!
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Post Fiend
Joined: Sep 2006
Posts: 7,426
Likes: 6
From: Sioux Falls, SD
I worked with Jason as well.....good man there!
Logistics Pro
Joined: Mar 2013
Posts: 4,097
Likes: 23
From: Kissimmee,Fla
I see they have a lot of input here,so I went and checked out their site. Being the speed reader I am,I didn't realize they fix appliances boards too, I got a GE microwave that has had a lamp issue since I bought it. I'll give them a shot before I go military on it.
Post Fiend
Joined: Sep 2006
Posts: 7,426
Likes: 6
From: Sioux Falls, SD
Grenade it from the inside or small arms fire from the outside? 😎😱😜
Fleet Mechanic
Joined: Aug 2013
Posts: 1,313
Likes: 19
From: Louisiana
I'm glad all is well. We've never had that happen before. Our process has changed on this as well so this won't happen in the future. All FICMs are tested after rebuild and after programming. Thanks for being patient on this one and giving us a chance to stand behind our work. Let us know if we can help with anything else!
Thread Starter
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Laughing Gas
Joined: Sep 2013
Posts: 1,031
Likes: 13
That being said, I talked to Jason at 5pm one evening and everything was fixed by the same time the next day. This is one of the best experiences I've ever had with any business and will recommend them to everyone.
EDIT:
Also, in case anyone cares. I had what I thought was "stiction" issues with the injectors when I used 15w40 oil. Honestly, it would do it with T6 5w40 also, just not as much. This FICM eliminated that. It starts smooth and easy now.