Customer Satisfaction Program 15N05

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Feb 22, 2016 | 05:11 PM

tseekins

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From: Maine, Virginia

Customer Satisfaction Program 15N05

I received a letter from Ford issuing me a new warranty on the electric vacuum pump located on the drivers inner fender behind the headlight.

The letter extends the warranty on this part and labor only for up to 10 years or 150K miles from the vehicles in service warranty date.

The program allows for one (1) free replacement at no cost to me. Additionally, for anyone who has replaced theirs on their own dime, they may be eligible for a refund / reimbursement.

IIRC, the 2012 trucks have the same design. Does anyone else have possession of the same letter from Ford?

It only took em five years to figure this out. Mine hasn't acted up but I'm only at 56 months and 59K on the clock.

Feb 22, 2016 | 06:00 PM

brokenleg

Fleet Mechanic

Joined: Jan 2011

Posts: 1,493

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Good that they decided to warranty the pump......... (Mine doesn't have it as its a 2013, and NA V8)

Feb 22, 2016 | 07:09 PM

Olytlr

Elder User

Joined: Dec 2007

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Got my letter today as well. My luck it will take a dump at just past 150k miles.

Feb 22, 2016 | 08:23 PM

Liam_Harrow

Senior User

Joined: Mar 2015

Posts: 140

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From: Boston

Got my letter today as well. I have had mine replaced before under warranty about 4 months ago.

Feb 22, 2016 | 08:42 PM

Trailblazen

More Turbo

Joined: Nov 2005

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I got my letter today too. Pisses me off I already had to fix it out of pocket. Better get every cent back from the ford stealership.

Feb 22, 2016 | 09:44 PM

pb34

Senior User

Joined: Mar 2008

Posts: 444

Likes: 1

From: Vermont

I got mine today as well....strangely enough I started getting the grinding/vibration that it describes about 2 weeks ago. Guess it's time to schedule some service.

Feb 23, 2016 | 03:40 AM

kruzer

Senior User

Joined: Mar 2009

Posts: 104

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From: Mass

Same here. Have'nt had the truck that long. Is this common on these? I have a 2011.

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Feb 23, 2016 | 05:01 PM

Buck 1

Posting Guru

Joined: Oct 2005

Posts: 1,409

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Got my letter yesterday also. No issues yet, but good to know at least Ford will cover it should some issue come up....

Feb 23, 2016 | 06:18 PM

#10

seventyseven250

Lead Driver

Joined: Jun 2005

Posts: 8,475

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From: Calgary Canada

Replacing it yourself isn't that tough, I did it on my last truck, and even with taking two breaks to re-watch the YouTube video, it was under a half hours work.

Feb 25, 2016 | 12:58 AM

#11

Trailblazen

More Turbo

Joined: Nov 2005

Posts: 667

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Spoke to dealership service manager today. Check for full amount I paid is in the mail. After all the bull**** with my extended warranty not covering and being jerked around by the sales department since I was sold a bill of goods on the noise when I bought it. This brings me some closure to the debacle.