Now that my truck is out of warranty will the TSB for the ticking noise be covered or do I have to throw money at this expensive truck. I feel this should not be my responsibility.

 

Sadly the TSB only covers you at no cost as long a you are still under factory powertrain warranty.

 

Intresting. If there is a 4 year period of problems this should be a recall?

 

Hi 47 flatbed,

I received your PM about this and sent you a reply; let's see what I can do to assist.

Crystal

 

Crystal
I am currently dealing with the same thing. They labor is 20 hours for this job ford dealer is charging me 2654.00 in labor and 1574.parts at 68,000 this is crazy

 

Question I have if the tsb says 9.2 hours how can they charge me 20 hours out of warranty not looking for help paying for this
Just dont understand how I can get charged 20 hours for a 9.2 hour job.

 

Welcome to the forum, johncain! Let's see what I can do to help. What's your truck's model year? I'd recommend reaching out to your service manager directly for questions about labor hours. Also, keep in mind that our dealerships are independently owned and operated, so you can always get a second opinion at a different one.

Crystal

 

Crystal,

I can not get it to another dealer they torn the engine down to quote. I had opened a case with ford no help on this issue. Out of factory warranty I just don't understand how Ford is not at least controlling labor cost for the customer under the TSB 15-0131 states 9.2 hours of labor and knowing this is an issue for as long as the have. seriously how many tsb's have been released for these trucks and I am out $4200 at 68,000 miles with no assistance not even for the labor hours being controlled that is sad.

 

Hi johncain,

Thanks for following up. Have you spoken to the service manager at your dealership yet? I'd recommend that as a next step as they'll be in the best position to answer your questions. Also, which model year is your truck?

Crystal

 

Yes he said he needed to talk to my service adviser. My truck is a 2011

 

Thanks to Crystal for the push. Dealer made it make noise this morning but, couldn't get it to make it happen again this am dah. I told them its only on cold start up only. This is the same problem I had with Klaben ford in Kent ohio hell they couldn't change oil in my wife's new Lincoln mkx with out getting grease all over the dash. I wish people would listen that we are having with our own vehicles. Now this dealer is telling me that the current TSB is not the problem. The noise is definitely under front cover, but what do I know. I've had the truck started by my wife while I have my head under the hood to find the noise. I've delt with this for over 2 years now I think I know where the gd noise is coming from. I don't think the have a "technician" that is capable of this procedure. This dealer has taken care of other stuff for us, but those were minor fixes. Now I'm beginning to wonder.

 

You're welcome, 47 flatbed. Be sure to update your CSM with this information so they can help out. If there's anything else I can do, just send another PM my way.

Crystal

 

Don't try to take your truck in for this tsb. They will not fix it they tried to make me pay out of pocket because the worthless techs. Couldn't get it to make the noise again. Completely fed up with ford and ford service.

 

Today I found out that there is no common ground between dealers and your friendly customer service managers are worthless they will side with the dealer first. The others that have complained about this and their dealer did the tsb no questions asked. I feel getting the csm from ford involved made things more difficult. Tread lighty.

 

If you're posting like this I can only imagine the attitude you presented them with in person. Someone's worthless because they disagree with you?