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Old Jan 25, 2015 | 08:11 AM
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Question Squeak ???

Have had the '13 SE 2.0 for a week. Wife said there was a squeak ?? I drove it today. Seems to be from front passenger side..Ant thoughts before I take it for warranty ?..thanks..JV..
 
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Old Jan 26, 2015 | 12:39 PM
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Originally Posted by ozark1
Have had the '13 SE 2.0 for a week. Wife said there was a squeak ?? I drove it today. Seems to be from front passenger side..Ant thoughts before I take it for warranty ?..thanks..JV..
I'm glad you're having your dealer address this, JV. How many miles are on it? Be sure to tell us what you hear when you go in for diagnosis.

Crystal
 
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Old Jan 26, 2015 | 04:09 PM
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Goes in Wednesday morning..I'll post what they find..jv..
 
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Old Jan 27, 2015 | 11:38 AM
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Originally Posted by ozark1
Goes in Wednesday morning..I'll post what they find..jv..
Sounds good, jv; I'll hang around to see what you hear from the dealer.

Crystal
 
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Old Jan 29, 2015 | 07:46 AM
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Dealer is replacing the "strut" on passenger front..Car has 29K. Service Manager called to say one was ordered...to be in and installed today. Will report further if anything else pops up. My wife loves the car. She went from a 5.9 R/T Durango to the Escape..It is the Ginger Ale metallic..2.0..AWD...Moonroof, etc.."If she's happy..I'm happy " !!!!!
 
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Old Jan 29, 2015 | 11:18 AM
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Originally Posted by ozark1
Dealer is replacing the "strut" on passenger front..Car has 29K. Service Manager called to say one was ordered...to be in and installed today. Will report further if anything else pops up. My wife loves the car. She went from a 5.9 R/T Durango to the Escape..It is the Ginger Ale metallic..2.0..AWD...Moonroof, etc.."If she's happy..I'm happy " !!!!!
I'm glad everyone is happy, jv! Let us know how the repair goes.

Crystal
 
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Old Jan 31, 2015 | 08:22 AM
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Picked up the car yesterday. Dealer said they replaced the strut "supports"...and while it was apart..found a leak in the washer bottle..replaced it too..
 
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Old Feb 6, 2015 | 11:34 AM
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Cool

Wife said squeak is back,,but not as bad. I drove it. Can still hear it on uneven surface. dealer said bring it back..
 
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Old Feb 9, 2015 | 01:15 PM
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Originally Posted by ozark1
Wife said squeak is back,,but not as bad. I drove it. Can still hear it on uneven surface. dealer said bring it back..
When are you headed back in, ozark1? Be sure to take your tech on a test drive so you can show them what you're experiencing.

Crystal
 
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Old Feb 9, 2015 | 02:10 PM
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Goes back in the AM. I offered a test drive to the servcice manager. He said he didn't need to hear it..They would just find and fix !!..I will advise..
 
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Old Feb 11, 2015 | 08:02 AM
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Exclamation

Dealer called that car was ready in the afternoon. Said they.."noticed a service bulletin about re-greasing something" He could not explain. Squeak was back before wife got home. I'm calling back in a few minutes. It will be fixed this THIRD time..or I will start with the Ford Zone Manager's office..
 
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Old Feb 11, 2015 | 01:28 PM
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Originally Posted by ozark1
Dealer called that car was ready in the afternoon. Said they.."noticed a service bulletin about re-greasing something" He could not explain. Squeak was back before wife got home. I'm calling back in a few minutes. It will be fixed this THIRD time..or I will start with the Ford Zone Manager's office..
PM me your information, ozark1; I'll escalate this to your regional customer service manager so they can assist. Be sure to include your full name, best daytime phone number, VIN, current mileage, and servicing dealership. Leave the rest to me.

Crystal
 
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Old Feb 14, 2015 | 07:30 AM
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Car was dropped at the dealer at Noon on Wednesday..So far..haven't heard from them..Not a word. Must be something more than"greasing"..??? Will advise the final outcome..jv..
 
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Old Feb 18, 2015 | 08:22 AM
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Dealer replaced BOTH front struts under warranty. Pick it up this AM..Will advise...JV..
 
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Old Feb 18, 2015 | 08:22 PM
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Good luck. Eventually they will get it right.
 
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