Not Loyal???
Cargo Master
Joined: Apr 2007
Posts: 2,659
Likes: 2
Oh, brother! I'm not loyal to a car dealer of all things! It is my money and I will spend it how I please. If they want some of it then they can earn it with the right product and service or go out of business for all I care. Someone else will step up and do better if they don't.
Official Ford Rep
Joined: Oct 2010
Posts: 3,123
Likes: 6
Hi KJ Smith,
I want to get this documented in our system for the appropriate folks to see. To get things moving, PM me your full name, best daytime phone number, dealership info, and the specifics of what you'd like me to include. I'll do the rest.
Crystal
I want to get this documented in our system for the appropriate folks to see. To get things moving, PM me your full name, best daytime phone number, dealership info, and the specifics of what you'd like me to include. I'll do the rest.
Crystal
Super Moderator
Joined: Jan 2008
Posts: 40,035
Likes: 1,523
From: Maine, Virginia
Soooooo, are you actually having it fixed at the dealer that calls your loyalty into question? I wouldn't trade them a wooden nickle unless i was walking and bereft.
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Laughing Gas
Joined: Jan 2013
Posts: 1,052
Likes: 57
This Dealer has a good shop and is the most convenient for me.
Super Moderator
Joined: Aug 2003
Posts: 25,479
Likes: 742
From: Isanti, MN
Sounds to me like the service writer was trying to offer his opinion of how Ford would consider the situation. But that's just an opinion, and worth nothing more than that. Although, to be fair, if I was denied assistance because of a lack of dealer service history I would probably show them what loyalty really means when I traded my Ford for a new Silverado.
Super Moderator
Joined: Jan 2008
Posts: 40,035
Likes: 1,523
From: Maine, Virginia
I'd drive 100 miles to the worst Ford dealer before I walked across the street to the GM dealer. All dealers can repair all makes and models and they all have the computer software for diagnosis.
I did business with the same local dealer for over 20 years. Their service manager and I had a poor relationship anyway and he finally blew off the lot. I went tot he dealer the next town over and bought two new Ford in two years.
The local service manager is now long gone and I will return to see if the climate has changed. My current dealer is fantastic but not as convenient.
I did business with the same local dealer for over 20 years. Their service manager and I had a poor relationship anyway and he finally blew off the lot. I went tot he dealer the next town over and bought two new Ford in two years.
The local service manager is now long gone and I will return to see if the climate has changed. My current dealer is fantastic but not as convenient.
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Laughing Gas
Joined: Jan 2013
Posts: 1,052
Likes: 57
I thought about it yesterday and decided to try another dealer.
I used them once an my diesel when it was having issues.
Going to get an appointment today.
BTW, do you pay "shop charges" on the works package?
Somehow they got it up to $47.29 - $10.00 rebate.
I don't think you pay shop charges on warranty do you?
I used them once an my diesel when it was having issues.
Going to get an appointment today.
BTW, do you pay "shop charges" on the works package?
Somehow they got it up to $47.29 - $10.00 rebate.
I don't think you pay shop charges on warranty do you?
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Elder User
Joined: Dec 2010
Posts: 804
Likes: 1
From: sunnyvale
if the dealer can get you to pay shop charges they will but I always say I am not paying that for something they put in the paper for $29,95 they have to honor the add price unless its in small print on the add! but I have used the same dealer for over 15 years and get them to throw in stuff for my loyalty!
Posting Guru
Joined: May 2006
Posts: 1,028
Likes: 0
From: Edmonton, AB.
I thought about it yesterday and decided to try another dealer.
I used them once an my diesel when it was having issues.
Going to get an appointment today.
BTW, do you pay "shop charges" on the works package?
Somehow they got it up to $47.29 - $10.00 rebate.
I don't think you pay shop charges on warranty do you?
I used them once an my diesel when it was having issues.
Going to get an appointment today.
BTW, do you pay "shop charges" on the works package?
Somehow they got it up to $47.29 - $10.00 rebate.
I don't think you pay shop charges on warranty do you?
Since your going to a different dealer, you should talk to the service manager and make him know why they won't have your business any longer.
Elder User
Joined: Dec 2013
Posts: 655
Likes: 0
From: Kansas City, KS
The only people you need to be loyal to is yourself and you fellow FORD TRUCK OWNERS and this Forum how many of us have gotten a E.S.P plan to cover all of the Technology that these trucks have, the biggest Quest is finding a Honest dealer to service the repairs if needed at least we have a better chance of a Quality made vehicle there are some flaws but thats what the game is all about its how well you play it that counts.
Logistics Pro
Joined: Sep 2002
Posts: 4,411
Likes: 1,016
From: Central KY
I agree. Sounds like he's not talking about the fact that you own Fords, rather the fact that you rarely come to them for service and maintenance. Since they have no records of service on your vehicles, it would be more likely that Ford would balk on fixing your truck.
I think that's all he meant. However, he could have phrased it a little differently.
I think that's all he meant. However, he could have phrased it a little differently.
Post Fiend
Joined: Jun 2004
Posts: 9,293
Likes: 10
From: Parker, CO
I was telling him my '13 Platinum steering wheel radio controls were acting up... changing function ect: volume control changes station ect.
Truck has been in service 18 months.... but has 53K miles.
He said "Ford would do nothing for me". They would look up the records and see no maintenance and determine I was not a loyal customer.
He said the dealership would do the same.... I asked him about the sales department.... he avoided that.
I have an ESP that will cover it minus the $100. deductible.....
Truck has been in service 18 months.... but has 53K miles.
He said "Ford would do nothing for me". They would look up the records and see no maintenance and determine I was not a loyal customer.
He said the dealership would do the same.... I asked him about the sales department.... he avoided that.
I have an ESP that will cover it minus the $100. deductible.....
Dealers have allocated funds from Ford to assist customers that are out of warranty for goodwill purposes. However, these funds are usually very limited, are allocated once a year at the beginning of the year, and dealers often save them for those who are "loyal customers", meaning customers who regularly have their vehicle maintained at the dealership (oil changes, filter changes, etc).
Up until a few years ago the regional Ford reps had additional funds they could throw at dealers for special circumstances like yours. Those funds are gone.
So what you heard from the service adviser was correct. Ford won't do anything because it's up to the regional Ford rep, who has no funds to allocate to the dealer to cover the repair cost. The dealer won't use their funds for non-loyal customers because the funding is limited and they would run out well before the end of the year, and the dealer didn't build the truck in the first place so why should they foot the bill for repairs outside of the warranty. Plus since you don't have any maintenance work done at the dealer there is no way for them to recoup the cost in the future.
You also have the ESP so you're still covered anyway.
Hope this helps shed some light on what goes on at the dealership.
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