Bad experience ordering leaf spring snubbers
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Elder User
Joined: Feb 2004
Posts: 946
Likes: 4
From: Orange
Bad experience ordering leaf spring snubbers
When I was upgrading my rear brakes (I went with drilled and slotted heavy duty rotors and pads), I noticed that one or my rear traction leaf bushings was missing. I decided to order a set from Horizon Ford for $32 shipped. Well, the package came and inside, the bag containing them was cut open and one of them was removed.
I called them up to let them know and they told me that is how they do it. If I wanted both, that I would have to spend another $32 to get another. I asked why the part number is on a bag that says "ONE PKG OF 2 PCS" and he said that they open them up and then resell them individually. I expressed my displeasure with being misled by that because the package was supposed to contain 2 pieces and, had they noted that on their website, I would not have ordered it (I since ordered an Energy Suspension SET for $29.83 shipped).
Not only that, but I had to ship the one bushing back to them to get a refund, as I could not even return it to a local Ford dealer because the bottom of the package says "THIS PACKAGE CANNOT BE RETURNED IF OPENED"
However, in the future, I will consider using Horizon Ford if I need to order one brake pad or just the passenger side of an intake manifold gasket set.
I called them up to let them know and they told me that is how they do it. If I wanted both, that I would have to spend another $32 to get another. I asked why the part number is on a bag that says "ONE PKG OF 2 PCS" and he said that they open them up and then resell them individually. I expressed my displeasure with being misled by that because the package was supposed to contain 2 pieces and, had they noted that on their website, I would not have ordered it (I since ordered an Energy Suspension SET for $29.83 shipped).
Not only that, but I had to ship the one bushing back to them to get a refund, as I could not even return it to a local Ford dealer because the bottom of the package says "THIS PACKAGE CANNOT BE RETURNED IF OPENED"
However, in the future, I will consider using Horizon Ford if I need to order one brake pad or just the passenger side of an intake manifold gasket set.
Post Fiend
Joined: Mar 2009
Posts: 11,798
Likes: 14
From: Mt. Shasta California
When I was upgrading my rear brakes (I went with drilled and slotted heavy duty rotors and pads), I noticed that one or my rear traction leaf bushings was missing. I decided to order a set from Horizon Ford for $32 shipped. Well, the package came and inside, the bag containing them was cut open and one of them was removed.
I called them up to let them know and they told me that is how they do it. If I wanted both, that I would have to spend another $32 to get another. I asked why the part number is on a bag that says "ONE PKG OF 2 PCS" and he said that they open them up and then resell them individually. I expressed my displeasure with being misled by that because the package was supposed to contain 2 pieces and, had they noted that on their website, I would not have ordered it (I since ordered an Energy Suspension SET for $29.83 shipped).
Not only that, but I had to ship the one bushing back to them to get a refund, as I could not even return it to a local Ford dealer because the bottom of the package says "THIS PACKAGE CANNOT BE RETURNED IF OPENED"
However, in the future, I will consider using Horizon Ford if I need to order one brake pad or just the passenger side of an intake manifold gasket set.
I called them up to let them know and they told me that is how they do it. If I wanted both, that I would have to spend another $32 to get another. I asked why the part number is on a bag that says "ONE PKG OF 2 PCS" and he said that they open them up and then resell them individually. I expressed my displeasure with being misled by that because the package was supposed to contain 2 pieces and, had they noted that on their website, I would not have ordered it (I since ordered an Energy Suspension SET for $29.83 shipped).
Not only that, but I had to ship the one bushing back to them to get a refund, as I could not even return it to a local Ford dealer because the bottom of the package says "THIS PACKAGE CANNOT BE RETURNED IF OPENED"
However, in the future, I will consider using Horizon Ford if I need to order one brake pad or just the passenger side of an intake manifold gasket set.
.................. Maybe if you have a spring wrap problem.
Super Moderator
Joined: May 2004
Posts: 29,380
Likes: 118
From: Central Coast of CA
I called them up to let them know and they told me that is how they do it. If I wanted both, that I would have to spend another $32 to get another. I asked why the part number is on a bag that says "ONE PKG OF 2 PCS" and he said that they open them up and then resell them individually.
For some reason, they feel they can open the original packaging that CLEARLY states how many pieces are in the bag, and sell them individually.
I got into a yelling match with the Parts Manager at my local Ford dealership when they tried that crap with me years ago.
It's a blatant rip off by the dealerships who practice this method of stealing from the customer, in my opinion.
Stewart
Elder User
Joined: Nov 2004
Posts: 614
Likes: 1
From: Fort Wayne IN
Ripping off the customer exactly like that has become common practice at a LOT of Ford dealerships.
For some reason, they feel they can open the original packaging that CLEARLY states how many pieces are in the bag, and sell them individually.
I got into a yelling match with the Parts Manager at my local Ford dealership when they tried that crap with me years ago.
It's a blatant rip off by the dealerships who practice this method of stealing from the customer, in my opinion.
Stewart
For some reason, they feel they can open the original packaging that CLEARLY states how many pieces are in the bag, and sell them individually.
I got into a yelling match with the Parts Manager at my local Ford dealership when they tried that crap with me years ago.
It's a blatant rip off by the dealerships who practice this method of stealing from the customer, in my opinion.
Stewart
Let's use this example, you need one screw for a piece of trim. Ford may send them in packages of 2, 4 or even 10. Do you want to buy 10 when you only need one? I will sell you just one of those screws from the package because I am billed from Ford for 10 individual pieces. Chances are I will never sell the other 9. Some dealers will make you buy the entire package.
I don't know the specifics of the op's purchase with Horizon but no, he did not get ripped off. He may have been deceived by what there website said.
Post Fiend
Joined: Mar 2009
Posts: 11,798
Likes: 14
From: Mt. Shasta California
Ripping off the customer exactly like that has become common practice at a LOT of Ford dealerships.
For some reason, they feel they can open the original packaging that CLEARLY states how many pieces are in the bag, and sell them individually.
I got into a yelling match with the Parts Manager at my local Ford dealership when they tried that crap with me years ago.
It's a blatant rip off by the dealerships who practice this method of stealing from the customer, in my opinion.
Stewart
For some reason, they feel they can open the original packaging that CLEARLY states how many pieces are in the bag, and sell them individually.
I got into a yelling match with the Parts Manager at my local Ford dealership when they tried that crap with me years ago.
It's a blatant rip off by the dealerships who practice this method of stealing from the customer, in my opinion.
Stewart
Post Fiend
Joined: Mar 2009
Posts: 11,798
Likes: 14
From: Mt. Shasta California
No, it is not a blatant rip off by the dealership. That is how Ford ships them to us. The package may saw "one package of two pieces" and that is how Ford handles it. They are priced each.
Let's use this example, you need one screw for a piece of trim. Ford may send them in packages of 2, 4 or even 10. Do you want to buy 10 when you only need one? I will sell you just one of those screws from the package because I am billed from Ford for 10 individual pieces. Chances are I will never sell the other 9. Some dealers will make you buy the entire package.
I don't know the specifics of the op's purchase with Horizon but no, he did not get ripped off. He may have been deceived by what there website said.
Let's use this example, you need one screw for a piece of trim. Ford may send them in packages of 2, 4 or even 10. Do you want to buy 10 when you only need one? I will sell you just one of those screws from the package because I am billed from Ford for 10 individual pieces. Chances are I will never sell the other 9. Some dealers will make you buy the entire package.
I don't know the specifics of the op's purchase with Horizon but no, he did not get ripped off. He may have been deceived by what there website said.
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Laughing Gas
Joined: Sep 2012
Posts: 1,123
Likes: 1
From: Ontario, Canada
No, it is not a blatant rip off by the dealership. That is how Ford ships them to us. The package may saw "one package of two pieces" and that is how Ford handles it. They are priced each.
Let's use this example, you need one screw for a piece of trim. Ford may send them in packages of 2, 4 or even 10. Do you want to buy 10 when you only need one? I will sell you just one of those screws from the package because I am billed from Ford for 10 individual pieces. Chances are I will never sell the other 9. Some dealers will make you buy the entire package.
I don't know the specifics of the op's purchase with Horizon but no, he did not get ripped off. He may have been deceived by what there website said.
Let's use this example, you need one screw for a piece of trim. Ford may send them in packages of 2, 4 or even 10. Do you want to buy 10 when you only need one? I will sell you just one of those screws from the package because I am billed from Ford for 10 individual pieces. Chances are I will never sell the other 9. Some dealers will make you buy the entire package.
I don't know the specifics of the op's purchase with Horizon but no, he did not get ripped off. He may have been deceived by what there website said.
You are right it's not a rip off, it's deceptive marketing. That's like selling ipads but removing the cable and charger and selling it separately, but it's OK as long as you say it in the ad.
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Logistics Pro
Joined: Jan 2007
Posts: 3,827
Likes: 103
From: Martinsburg, WV
No, it is not a blatant rip off by the dealership. That is how Ford ships them to us. The package may saw "one package of two pieces" and that is how Ford handles it. They are priced each.
Let's use this example, you need one screw for a piece of trim. Ford may send them in packages of 2, 4 or even 10. Do you want to buy 10 when you only need one? I will sell you just one of those screws from the package because I am billed from Ford for 10 individual pieces. Chances are I will never sell the other 9. Some dealers will make you buy the entire package.
I don't know the specifics of the op's purchase with Horizon but no, he did not get ripped off. He may have been deceived by what there website said.
Let's use this example, you need one screw for a piece of trim. Ford may send them in packages of 2, 4 or even 10. Do you want to buy 10 when you only need one? I will sell you just one of those screws from the package because I am billed from Ford for 10 individual pieces. Chances are I will never sell the other 9. Some dealers will make you buy the entire package.
I don't know the specifics of the op's purchase with Horizon but no, he did not get ripped off. He may have been deceived by what there website said.
Elder User
Joined: Nov 2004
Posts: 614
Likes: 1
From: Fort Wayne IN
And this is why in the last sentence I said he may have been deceived, not ripped off. If you hate a dealership, find another one. We are not all bad.
Fleet Mechanic
Joined: Oct 2010
Posts: 1,997
Likes: 206
From: South Eastern Michigan
I was on the verge of being ripped off at a dealership. Went to one for an idler pulley for my 7.3L dually. He gave me a price but didnt have one on the shelf. He called another dealership near by and they had one......I heard the guy say, "yeah, I already told him the price". So, the douche bag at the other place was going to gouge me for big money. When I went over there to get the part, the guy was being a total **** and on the way out I said, "thanks for the discount" and winked at him. Theres dishonest people everywhere.
Post Fiend
Joined: Mar 2009
Posts: 11,798
Likes: 14
From: Mt. Shasta California
He WAS deceived.
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