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DEF pump making noise and leaking.

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Old Jan 9, 2014 | 01:57 PM
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DEF pump making noise and leaking.

Hey guys,
I have a 2012 f-350 with no mods to the motor or exhaust. Today my check engine light came on. After I drove it a bit and parked it sounded like the pumps gears (for the DEF) were grinding along with what I'm assuming urea leaking from the top of the tank. I was wondering if anyone else had this problem in the past. The truck has 89000 kms on it and we had -38 degree weather this last weekend. Is it possible that the pump froze and broke open? Any help or advice would be greatly appreciated.
 
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Old Jan 9, 2014 | 02:09 PM
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Originally Posted by skarms
Hey guys,
I have a 2012 f-350 with no mods to the motor or exhaust. Today my check engine light came on. After I drove it a bit and parked it sounded like the pumps gears (for the DEF) were grinding along with what I'm assuming urea leaking from the top of the tank. I was wondering if anyone else had this problem in the past. The truck has 89000 kms on it and we had -38 degree weather this last weekend. Is it possible that the pump froze and broke open? Any help or advice would be greatly appreciated.
Have you filled your DEF tank recently? If so did you fill it right to the top? Overfilling can cause things to break when it gets below 12 degrees.
 

Last edited by Romeo Scorpion; Jan 9, 2014 at 02:11 PM. Reason: iPhone typos
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Old Jan 9, 2014 | 02:13 PM
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I bet that is what happened. I have prepaid maintenance and just had the truck serviced last week. When I got it back I could see white streaks from where the technician tried to wipe the urea that overflowed. I didn't say anything at the time because I didn't think it would cause me any grief. Thanks, i will be making some calls.
 
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Old Jan 9, 2014 | 02:24 PM
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let us know what they do for it.
 
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Old Jan 9, 2014 | 05:19 PM
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Originally Posted by tolliewolly
let us know what they do for it.
I had called the one Ford dealership and they told me that it may not be covered under warranty due to being over my km's. What I am going to find out is how something that wasn't even caused by driving isn't going to be covered when it was a Ford service center that over filled the reservoir.
 
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Old Jan 9, 2014 | 06:33 PM
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The owners manual states to not overfill. Using the ford approved spout you would not be able to overfill.

So if the tech did not follow procedure then I would take it up with the servicing facility.
 
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Old Jan 15, 2014 | 03:43 PM
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Originally Posted by skarms
Hey guys,
I have a 2012 f-350 with no mods to the motor or exhaust. Today my check engine light came on. After I drove it a bit and parked it sounded like the pumps gears (for the DEF) were grinding along with what I'm assuming urea leaking from the top of the tank. I was wondering if anyone else had this problem in the past. The truck has 89000 kms on it and we had -38 degree weather this last weekend. Is it possible that the pump froze and broke open? Any help or advice would be greatly appreciated.
Hi skarms,

Please send me your VIN, full name, daytime phone number, and servicing dealer via PM and I'll check a few options out for you.

Bianca
 
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