Engine Noise
Lead Driver
Joined: Aug 2004
Posts: 5,326
Likes: 18
From: Gilbert
Well, my first dissatisfying run-in with Ford's warranty service. They won't fix my pass. side tow mirror. It won't extend, has a scratch on it apparently so they took a pic of it, sent it to Ford, and Ford washed their hands of it, saying there's damage to the outside.
Oh yeah, they could hear the noise I reported but don't know what to do with it. They said to drive it until it gets louder/more consistent. They'll fix it outside of the warranty but man, how pathetic. Might look for another service department to deal with, one that fix things other than the "easy" things I asked for (oil change, inspection, etc).
Oh yeah, they could hear the noise I reported but don't know what to do with it. They said to drive it until it gets louder/more consistent. They'll fix it outside of the warranty but man, how pathetic. Might look for another service department to deal with, one that fix things other than the "easy" things I asked for (oil change, inspection, etc).
New User
Joined: Dec 2013
Posts: 14
Likes: 0
From: Benton, AR
Well, my first dissatisfying run-in with Ford's warranty service. They won't fix my pass. side tow mirror. It won't extend, has a scratch on it apparently so they took a pic of it, sent it to Ford, and Ford washed their hands of it, saying there's damage to the outside.
Had a similar run-in with a 2013 XLT with about 2K miles on it. The chrome on the grille bezel was starting to bubble. Submitted pics to Ford and it was rejected. Ford said it was a rock strike. Chrome was bubbled out, no way it was a rock strike. But once Ford said no, the dealership pretty much washed their hands of it. Very disappointing experience considering the money spent on the truck.
Senior User
Joined: Dec 2013
Posts: 299
Likes: 0
Boy, the joys of the unknown, I got a 14 SD 6.2L,, is this what I got to look forward too? I only got 250 miles on her. I did recently notice my left upper rubber bushing on my coil spring looks much lower or crushed more than the right. It seems it fell down a bit. I went to dealer lot and looked at others and those seem to be the same as the right side. Does everyone else's look like mine or are both the same?
SPONSOR
Joined: Sep 2013
Posts: 711
Likes: 6
From: Souderton
Well, my first dissatisfying run-in with Ford's warranty service. They won't fix my pass. side tow mirror. It won't extend, has a scratch on it apparently so they took a pic of it, sent it to Ford, and Ford washed their hands of it, saying there's damage to the outside.
Oh yeah, they could hear the noise I reported but don't know what to do with it. They said to drive it until it gets louder/more consistent. They'll fix it outside of the warranty but man, how pathetic. Might look for another service department to deal with, one that fix things other than the "easy" things I asked for (oil change, inspection, etc).
Oh yeah, they could hear the noise I reported but don't know what to do with it. They said to drive it until it gets louder/more consistent. They'll fix it outside of the warranty but man, how pathetic. Might look for another service department to deal with, one that fix things other than the "easy" things I asked for (oil change, inspection, etc).
Be careful when they say "we will fix it even if it's out of warranty". We have heard some Horror stories from some of our customers that got told that also. Some of the tricks they play just isn't fair.
-Junior
Lead Driver
Joined: Aug 2004
Posts: 5,326
Likes: 18
From: Gilbert
Boy, the joys of the unknown, I got a 14 SD 6.2L,, is this what I got to look forward too? I only got 250 miles on her. I did recently notice my left upper rubber bushing on my coil spring looks much lower or crushed more than the right. It seems it fell down a bit. I went to dealer lot and looked at others and those seem to be the same as the right side. Does everyone else's look like mine or are both the same?
Not sure on the coil spring bushing, I never noticed anything out of the ordinary with mine (even when doing the leveling kit).
It would still be covered by the powertrain warranty, just not under the bumper to bumper.
Senior User
Joined: Dec 2013
Posts: 299
Likes: 0
It's dealer by dealer, they're all different. I wouldn't sweat it, my truck's been pretty solid for the 3 years/30k miles I've had it, and I haven't been easy on it, to say the least.
Not sure on the coil spring bushing, I never noticed anything out of the ordinary with mine (even when doing the leveling kit).
It would still be covered by the powertrain warranty, just not under the bumper to bumper.
Not sure on the coil spring bushing, I never noticed anything out of the ordinary with mine (even when doing the leveling kit).
It would still be covered by the powertrain warranty, just not under the bumper to bumper.
Senior User
Joined: Jan 2013
Posts: 153
Likes: 2
Unacceptable. Totally unacceptable. You are bringing them their product that obviously has a mechanical issue and you are within the warranty period. Diagnosis is ON THEM. Get something in writing that they will honor the "out of warranty" gimmick..... Nissan tried that with me. Never, ever, again.
Senior User
Joined: Jan 2013
Posts: 153
Likes: 2
FTE Stories
Ford Trucks for Ford Truck Enthusiasts
Top 6 Best Deals Available on New Fords & Lincolns Right Now
Brett Foote
This Hennessey Takes the Expedition Tremor's Off-Roading Capability to the Next Level
Verdad Gallardo
Top 10 Fords at 2026 Carlisle Ford Nationals
Joe Kucinski
3 Best / 3 Worst Parts of Modern Ford Ownership
Brett Foote
10 Amazing Upgrades That Solve Common Ford Truck Owner Headaches
Pouria Savadkouei
Every 2026 Ford Engine Explained
Brett Foote
10 Ugly Ford Trucks That We Still Kinda Love
Joe Kucinski
10 Things Every Truck Owner NEEDS (2026 Edition)
Michael S. Palmer
Rezvani's Latest Post-Apocalyptic Monster Is a Ford F-150 Raptor Underneath
Verdad Gallardo
Lead Driver
Joined: Aug 2004
Posts: 5,326
Likes: 18
From: Gilbert
Unfortunately not. I've been traveling a ton for work lately and haven't had much time to follow up on it. It still does it, but the truck drives/rides fine. I just drove from Pittsburgh to northern VA and back and it was fine, avg'ed 12.2 mpgs (cruise set around 70mph). I sent the service manager an email a couple weeks back, no response yet.
Senior User
Joined: Jan 2013
Posts: 153
Likes: 2
Unfortunately not. I've been traveling a ton for work lately and haven't had much time to follow up on it. It still does it, but the truck drives/rides fine. I just drove from Pittsburgh to northern VA and back and it was fine, avg'ed 12.2 mpgs (cruise set around 70mph). I sent the service manager an email a couple weeks back, no response yet.
Thread
Thread Starter
Forum
Replies
Last Post