Post for a lost sole needs help FROM FORD Rep

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Sep 7, 2013 | 12:03 AM

IB Tim

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FTE Leadership Emeritus

Joined: Jan 2003

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From: 3rd Rock

Post for a lost sole needs help FROM FORD Rep

My Name is Robert G. Steele. I own a 2011 F350 SUPERDUTY 4WD XL/XLT Dsl. . On 22 Aug 2013 During Scheduled Maintenance, The Door Seals (Bottom, Weather Stripping), were found DEFECTIVE. Mud and small Pebbles, were entering the Cab. Photos taken and sent to FORD. Door Seals Replaced under Warantee......................NEW ONES DEFECTIVE! They are NOT DESIGNED PROPERLY, to do the job they are expected to do. I sent this "Problem" to ford 23 August........No Responce. The Door Seals are not designed properly. They do NOT Seal, they don't make contact with the Door Sill, hence don't keep out Dirt and Debris. Please Respond.

Robert G. Steele

bbb@netbistro.com

Last edited by IB Tim; Sep 9, 2013 at 05:16 PM.

Sep 9, 2013 | 02:06 PM

FordServiceCA

Official Ford Rep

Joined: Jul 2013

Posts: 157

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Hi Robert,

For security purposes, please edit your post to take off your personal information such as VIN, address, and phone number.

I'd like to assist, but I'm unable to locate you in the system under the VIN provided. Can you verify that this is the right VIN? I'll also need your odometer reading, best daytime phone number, and dealer's name. Please send that to me via PM to protect your personal information.

This will help me assess the next steps.

Bianca

Last edited by IB Tim; Sep 9, 2013 at 05:16 PM.