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Truck had 1/4 tank of diesel left and was topped off by dealer. It was driven about two miles. Should I demand a new truck? Truck was brand new.
I would get a new truck and a new dealer. That is a pretty big flub. How did you find out gas was in? Did it start to run poorly? I would worry down the road if you had problems and big fixes. Always would be wondering if that was the reason. How many miles on the truck and how long have you had the truck? Definitely a big stink about that blunder. And that is a lot of gas if only had 1/4 tank of diesel and it was filled with regular gas. If the dealer says it will be fine, well, I would definitely be losing sleep waiting for the failure. And wondering how much damage was done to the engine?
Keep the truck and have them throw in a huge, cover everything warranty. And if there are any problems you won't have to worry about it
Bad idea. Dont start with brand new truck screwed up.every mile a person would have tha t on there mind. New truck or walk away. No decision needs thought about whats the right thing to do.
I'd also agree about the new truck, but I won't jump on the dealer bashing bandwagon. Every dealer has humans working for them and people make mistakes. The individual that goofed up severely and will be disciplined (or worse), but what really matters is how the dealer handles their mistake.
Even if they offered an extended warranty I wouldnt want the truck
As later it could show on a car fax report
Then when you go to sell or trade it would cause YOU the problem...
Really don't see what all the fuss is about. As cheezit mentioned the requirement is to have the entire fuel system replaced because the engine was started. For those who think that the dealer couldn't possibly get the repair right: do you really think they send a Diesel engine tech to fill a new truck up with gas?
What's broken can and will be fixed. My '08 had the entire engine replaced before I ever laid eyes on it; it was sold to me new with 284 miles on it. I never had an issue, and a fuel system replacement pales in comparison to that. The OP should expect the dealer to fix the damage and then go enjoy that new truck!
Really don't see what all the fuss is about. As cheezit mentioned the requirement is to have the entire fuel system replaced because the engine was started. For those who think that the dealer couldn't possibly get the repair right: do you really think they send a Diesel engine tech to fill a new truck up with gas?
What's broken can and will be fixed. My '08 had the entire engine replaced before I ever laid eyes on it; it was sold to me new with 284 miles on it. I never had an issue, and a fuel system replacement pales in comparison to that. The OP should expect the dealer to fix the damage and then go enjoy that new truck!
I could agree with that with a free extended ESP warranty thrown in. You would have peace of mind and it wouldn't kill the dealer for an honest mistake. They could have lied to you but told thetruth.
Really don't see what all the fuss is about. As cheezit mentioned the requirement is to have the entire fuel system replaced because the engine was started. For those who think that the dealer couldn't possibly get the repair right: do you really think they send a Diesel engine tech to fill a new truck up with gas?
What's broken can and will be fixed. My '08 had the entire engine replaced before I ever laid eyes on it; it was sold to me new with 284 miles on it. I never had an issue, and a fuel system replacement pales in comparison to that. The OP should expect the dealer to fix the damage and then go enjoy that new truck!
I think Cheezit said fuel system replacement was a minimum. All kinds of other damage can happen also.
I'd also agree about the new truck, but I won't jump on the dealer bashing bandwagon. Every dealer has humans working for them and people make mistakes. The individual that goofed up severely and will be disciplined (or worse), but what really matters is how the dealer handles their mistake.
Best of luck.
Completely different situation, exactly the same question. I haven't discussed this for 2 years. Some may remember I ordered a new 2011 F 350 way back when. To hopefully get some bugs worked out, it was among the last of the model year. It came in over the 2011 4th of July weekend and I saw the truck but couldn't get it until they opened after the holiday. When I called the dealer the next week expecting to make arrangements for delivery they were strangely avoiding telling me it was in. They were not trying to cover it up, they just didn't want to give me the news. They said something happened to it and it was in the body shop. Now I thought it got a ding or a scratch or something. Well, no. They said they would search for one or I would have to reorder and no one was exactly sure what a 12 would be in the standard/options thing. Some former standard equipment becomes optional and you have to know this to get the exact truck. I digress. I went to the body shop and saw the truck. It was hit good right by the gas filler. Quarter panel, cab, cab corner, door and rocker panel. I never saw the paper work but I would guess $10,000. Now it gets worse for the dealer and car jockey. They backed a brand new Raptor into a brand new F350 Lariat. The Raptor looked better because it took the hit in the corner. I didn't want to reorder but I had to. Once I realized it would take as long to fix it as it would be to reorder, it was a no brainer. It actually took longer. I do not know what happened to the driver or the truck. I am really glad I got another truck. You need to get another truck.
One question to the OP, was this the initial fill up the dealer does when you buy a new truck. In the endless thread on HPFP requirements it stated some where that the brake in initial start up requires even more lubricity in the fuel. If you read 10% of that thread your mind will be made up.
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