I am continuing to build up my library of factory made CDs recorded to the jukebox, and am finding that some cannot be accessed by voice command.
If I call up album or artist info on the touch screen it is clearly there, but only some CDs can be accessed by voice command. Is there something I need to do to index them to the jukebox?

Other functions work fine after having set it up for my voice, eg SET temp, defrost, fan speed...the thing knows my voice, but some CDs it just doesn't understand the names of.

Doesn't seem to be related to CD age, for example some old BEATLES, it understands PLAY ALBUM YELLOW SUBMARINE. Doesn't like PLAY ALBUM WHITE ALBUM.

Anyone had this issue and is there a fix?

 

2-WEEKS OF SILENCE...

is noooooooooooooooobody else having this problem? Wondering if the sync upgrade might fix it or cause more pain?

 

3 Weeks of silence so I am assuming no one else has had this exact issue. So I called the Sync-My-Ride support line. They tell me there is a known problem with intermittent voice control failures and a TSB for it, #12-1-16, reprogram APIM.
Has anyone had ANY voice control issues at all for any similar problems and tried this fix? Mine is a fairly minor problem, and just wondering if the TSB has any history of causing more problems than it fixes before getting it done....anyone had this procedure done and what was the result?
SYNC—INTERMITTENT VOICE RECOGNITION—BUILT TSB 12-1-16
ON OR BEFORE 6/15/2011
FORD: LINCOLN:
2011 Fiesta, Focus, Fusion, Taurus 2011 MKS, MKZ, MKT, Navigator
2011-2012 Mustang MERCURY:
2011 E-Series, Escape, Expedition, F-150,
2011 Milan, Mariner
F-Super Duty, Flex
The article supersedes TSB 11-6-9 to update the NOTE
vehicle lines, Service Procedure and add a ENSURE THAT THE INTEGRATED DIAGNOSTIC
production fix date. SOFTWARE (IDS) RELEASE IS AT 71.04 OR
HIGHER, THEN CLOSE THE IDS SOFTWARE.
ISSUE
Some 2011 vehicles and 2012 Mustang vehicles 2. Reprogram the Accessory Protocol Interface
equipped with SYNCâ and built on or before Module (APIM). To perform the reprogram it will
6/15/2011 may exhibit intermittent voice recognition: be necessary to follow the online version of the
SYNCâ is not listening/hearing commands, no WSM, Section 418-01 Accessory Protocol
response to voice commands or SYNCâ responds Interface Module APIM - Standard
voice commands not available with this device when programming.
using play artist/album/track commands.
ACTION WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited
Follow the Service Procedure steps to perform Warranty Coverage
software update. Warranty/ESP coverage
SERVICE PROCEDURE limits/policies/prior approvals
are not altered by a TSB.
1. Verify if a SYNC update is available. Go to the Warranty/ESP coverage
technician service publican website and from limits are determined by the
the OASIS tab select the SYNC button. Scroll identified causal part and
to the bottom of the page, under software verified using the OASIS
update actions click on the (View Latest part coverage tool.
Software) hyper link located next to the OPERATION DESCRIPTION TIME
standard selection.
120116A Reprogram The APIM (Do 0.4 Hr.
a. If no software updates are shown available Not Use With Any Other
this article does not apply. Refer to Labor Operations)
Workshop Manual (WSM), Section 415-00 DEALER CODING
for normal diagnosis. CONDITION
BASIC PART NO. CODE
b. If software updates are available, proceeded 14D212 04
to Step 2.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do
the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper
vehicle service. The procedures should not be performed by “do-it-yourselfers”. Do not assume that a condition described affects your car or truck. Contact a
Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine
Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was
current at the time of printing. Ford Motor Company reserves the right to supercede this information with updates.The most recent information is available
through Ford Motor Company’s on-line technical resources.
Copyright ã 2012 Ford Motor Company Online Publication Date January 25, 2012 PAGE