SYNC problem -- can't disable privacy mode
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Freshman User
Joined: Oct 2011
Posts: 26
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From: San Jose
SYNC problem -- can't disable privacy mode
When I got in my truck tonight after work, for some reason my iphone-SYNC went into privacy mode and I cannot get it back out. I have tried everything I can, spent probably 20 minutes with the manual in hand, ran through sequence after sequence in the controls, and no luck. Every call immediately jumps to "In Privacy". I don't believe I did anything to enable it in the first place, and the sequence shown in the manual does not work to back out of it.
Any suggestions? I'm thinking of disconnecting the phone entirely and re-SYNCing, but wanted to ask if I'm overlooking something first. Thanks.
Bill.
Any suggestions? I'm thinking of disconnecting the phone entirely and re-SYNCing, but wanted to ask if I'm overlooking something first. Thanks.
Bill.
Laughing Gas
Joined: Nov 2005
Posts: 983
Likes: 3
From: Detroit 'burbs
When you're on a call with the iPhone and its connected via bluetooth to Sync, if you pull the phone away from your face where the speaker phone option button is on the screen it should now say "audio options" or something of the sort. Then if you hit it, it should give you the three options for making a call: iPhone(handset), speakerphone, and Sync. I hope that helps you.
Elder User
Joined: Dec 2005
Posts: 577
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From: Lebanon TN
you will need to delete the phone via the sync phone setting on the radio and delete the radio or "sync" from your phone, then repair.
mine did that same thing after i tried to run the sync status checker tool (which doesn't work).
mine did that same thing after i tried to run the sync status checker tool (which doesn't work).
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Freshman User
Joined: Oct 2011
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From: San Jose
Thanks Tim.
Thank you others for the suggestions, will spend some time trying options over the weekend.
Bill.
EDIT: So I tried both looking at the iphone screen interface when on a call, and it was a normal iphone screen... nothing noting the SYNC connection, but the truck screen recognized it and showed "In Privacy." So then I disconnected the SYNC on my phone, deleted the phone from the truck SYNC, and repaired the phone. No luck, still sent straight to privacy. I'll keep working on it, but do welcome more suggestions. I would have thought deleting and repairing the phone would have been the sure-fire solution.
Thank you others for the suggestions, will spend some time trying options over the weekend.
Bill.
EDIT: So I tried both looking at the iphone screen interface when on a call, and it was a normal iphone screen... nothing noting the SYNC connection, but the truck screen recognized it and showed "In Privacy." So then I disconnected the SYNC on my phone, deleted the phone from the truck SYNC, and repaired the phone. No luck, still sent straight to privacy. I'll keep working on it, but do welcome more suggestions. I would have thought deleting and repairing the phone would have been the sure-fire solution.
Posting Guru
Joined: Nov 2004
Posts: 1,931
Likes: 1
From: N. Mississippi
Have you tried to reboot the Sync system? You can restore it factory defaults as well but try disconnecting the battery for 5 minutes and then reconnect it. That will reboot the system and hopefully clear out all data about the phone.
After all, we are dealing with a Microsoft product here.
After all, we are dealing with a Microsoft product here.
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Freshman User
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From: San Jose
Owner to Owner
Not surprisingly, it's a big debate between whether it's a phone or a SYNC isssue. I'm going to try a hard reboot to my iphone as the next step. You can't pop out the battery like on other phones when they have problems. Will report back.
Bill.
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Freshman User
Joined: Oct 2011
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From: San Jose
Quick follow-up... before going to a full reset of the iphone, I just tried turning it off and then restarting after a minute or so. I did this while sitting in the truck with the phone still paired. When the phone powered back up, it worked fine without me touching anything on the truck side. The message on the SYNC display was back to normal and both inbound and outbound calls worked right.
Still not clear whether it's a phone or SYNC problem, but restarting the phone worked for me this time. Others on the SYNC site note that a full reset of the phone might be needed if powering down and up doesn't work.
Hope this helps, thanks for the leads.
Bill.
Still not clear whether it's a phone or SYNC problem, but restarting the phone worked for me this time. Others on the SYNC site note that a full reset of the phone might be needed if powering down and up doesn't work.
Hope this helps, thanks for the leads.
Bill.
New User
Joined: Nov 2013
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When I got in my truck tonight after work, for some reason my iphone-SYNC went into privacy mode and I cannot get it back out. I have tried everything I can, spent probably 20 minutes with the manual in hand, ran through sequence after sequence in the controls, and no luck. Every call immediately jumps to "In Privacy". I don't believe I did anything to enable it in the first place, and the sequence shown in the manual does not work to back out of it.
Any suggestions? I'm thinking of disconnecting the phone entirely and re-SYNCing, but wanted to ask if I'm overlooking something first. Thanks.
Bill.
Any suggestions? I'm thinking of disconnecting the phone entirely and re-SYNCing, but wanted to ask if I'm overlooking something first. Thanks.
Bill.
New User
Joined: Nov 2013
Posts: 2
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New User
Joined: May 2014
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I had the same problem with my iPhone and MyFordTouch, incoming calls would go to privacy setting turned ON and I would have to use the iPhone to talk.
I had the iPhone setting for incoming calls to answer to go to "Speaker", but having this setting caused the MyFordtouch to go to "Privacy" for all incoming calls.
To fix this on the iPhone, go to <code>Settings > General > Accessibility > Incoming Calls</code> the settings available are "Default" "Headset" and "Speaker", mine was set to "Speaker" and when I set it to "Default", all incoming calls were answered in MyFordTouch with "Privacy" turned off.
Solved my problem! May solve yours.
I had the iPhone setting for incoming calls to answer to go to "Speaker", but having this setting caused the MyFordtouch to go to "Privacy" for all incoming calls.
To fix this on the iPhone, go to <code>Settings > General > Accessibility > Incoming Calls</code> the settings available are "Default" "Headset" and "Speaker", mine was set to "Speaker" and when I set it to "Default", all incoming calls were answered in MyFordTouch with "Privacy" turned off.
Solved my problem! May solve yours.
Senior User
Joined: Jun 2005
Posts: 332
Likes: 2
When I got in my truck tonight after work, for some reason my iphone-SYNC went into privacy mode and I cannot get it back out. I have tried everything I can, spent probably 20 minutes with the manual in hand, ran through sequence after sequence in the controls, and no luck. Every call immediately jumps to "In Privacy". I don't believe I did anything to enable it in the first place, and the sequence shown in the manual does not work to back out of it. Any suggestions? I'm thinking of disconnecting the phone entirely and re-SYNCing, but wanted to ask if I'm overlooking something first. Thanks. Bill.
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