Dealer Service Tactic - adding DEF
Postmaster
Joined: Aug 2011
Posts: 4,637
Likes: 0
From: Roll Tide, Roll
Well here is a odd thing done to me. I have the service maintenance policy. When in for warranty work, they billed out 5 gallons of def. And while they still had truck at a later date they billed my truck for another 5 gallons of def. And truck was not in for any def concerns at all. And mileage accured from the 1st time they put 5 in to the 2nd time was 45 miles. So on essence they stole 10 gallons of def from my policy. And when I confronted them I got the I don't know how that happened,and never did make it right. Dealers of today I don't have any confidence with.
Postmaster
Joined: Jul 2011
Posts: 3,061
Likes: 2
I guess the dealer that i work at is one of the few honest places left. everytime we think something needs to be replaced we will have the guys in the service isle call the owner and tell them what needs to be done and let them make the decision. even somthing as simple as an airfilter we will ask first.
Cargo Master
Joined: Aug 2010
Posts: 3,225
Likes: 63
When I had my oil changed (1st one free - only cost $120) I used the free DEF coupon from Ford. The dealer filled the tank and left the unused portion in the jug on the floor.
In the front so I would be sure to see it.
In the front so I would be sure to see it.
Postmaster
Joined: Jul 2011
Posts: 3,061
Likes: 2
Fleet Mechanic
Joined: Jun 2011
Posts: 1,865
Likes: 34
From: Annandale, VA
I think this is still more of the case that a few bad apples ruin the bunch.
I've had some really great service at dealerships, but then again a lot of that was major repair on my 6.4.....not the "quick lane" guys monkeying with my truck.
I've had some really great service at dealerships, but then again a lot of that was major repair on my 6.4.....not the "quick lane" guys monkeying with my truck.
Posting Guru
Joined: Jul 2001
Posts: 1,126
Likes: 2
From: Austin, TX USA
My Service writer did ask if I wanted to top off the fluid when I took it in for oil change... He thought that I was a real idiot when I asked "What Fluid?"
Then I informed him that the 6.2 doesn't use fluid (or diesel either)
Then I informed him that the 6.2 doesn't use fluid (or diesel either)
Senior User
Joined: May 2009
Posts: 138
Likes: 0
From: McAlester, OK
I had exactly this situation happen last week.
One problem, I topped off the DEF three days prior.
Stealership charged me for 3 gallons of DEF.
Funny, but one thing is for sure, no more trips there.
One problem, I topped off the DEF three days prior.
Stealership charged me for 3 gallons of DEF.
Funny, but one thing is for sure, no more trips there.
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Lead Driver
Joined: Jan 2010
Posts: 6,600
Likes: 84
They walk over, open the fuel door and you would hope they would stop and say "uh...oh, you have the 6.2L."
Now if they continue to touch the fuel cap then you can take quick action.
Anyways, this is funny.
Posting Guru
Joined: Jul 2001
Posts: 1,126
Likes: 2
From: Austin, TX USA
You should have let them attempt ("the fluid" aka DEF) only on the condition you are carefully watching.
They walk over, open the fuel door and you would hope they would stop and say "uh...oh, you have the 6.2L."
Now if they continue to touch the fuel cap then you can take quick action.
Anyways, this is funny.
They walk over, open the fuel door and you would hope they would stop and say "uh...oh, you have the 6.2L."
Now if they continue to touch the fuel cap then you can take quick action.
Anyways, this is funny.
Freshman User
Joined: Jan 2008
Posts: 42
Likes: 0
I buy my DEF at NAPA, but I kept the Ford filler hose which works great and eliminates spilling (especially if you end up getting the tank full with some left in your container).
The price at NAPA is less than half of what Ford charges. I suppose you can even get it cheaper at a truck stop. I don't bring my truck into service unless that tank is full. I once paid through the roof -- that's enough. Fool me once....
The price at NAPA is less than half of what Ford charges. I suppose you can even get it cheaper at a truck stop. I don't bring my truck into service unless that tank is full. I once paid through the roof -- that's enough. Fool me once....
Senior User
Joined: Dec 2010
Posts: 277
Likes: 0
The real problem is that when you bought your new truck it probably was not full with DEF. When I picked up my new F350 I asked them to check the DEF level. They added several gallons and tryed to charge me $20. I wasn't going to have any of that. It pi**** me off . . . . buy a $50k truck and have to add fluids before you drive it.
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Senior User
Joined: Jun 2011
Posts: 205
Likes: 0
From: Dayton Ohio
The real problem is that when you bought your new truck it probably was not full with DEF. When I picked up my new F350 I asked them to check the DEF level. They added several gallons and tryed to charge me $20. I wasn't going to have any of that. It pi**** me off . . . . buy a $50k truck and have to add fluids before you drive it.
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