does this seem right?
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Senior User
Joined: Dec 2004
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From: Bak'O Calif.
does this seem right?
2005 F350 4x4 had the rotors turned and new brake pads put on all they way around, and they also replaced the front calipers (said there was a fluid leak). Now I have to throw all my body weight into the brake pedal to get the truck to stop. Thought I was going to rear-end the guy in front of me at the first signal I came to after leaving the shop! This is the first time I've had the pads replaced; truck is 6.5 yrs old & there was 3mm left. I was getting a bit of pulsating when slow-stopping before I took it in. Dealer did the work. Does this seem right? Do they take a while to break in?? It feels like there is no assist at all!
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Senior User
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From: Bak'O Calif.
They kept it over night on Thursday because they didn't have both calipers in stock to install & didn't want me driving it to home & back overnight with new pads and the calipers not replaced yet. The paperwork "says" they test drove it. I didn't notice a problem just driving/stopping on the local streets, which is probably where they did their test drive. It was when I came to a signal on a 55 mph street that there was a problem. At least my office is right across the street from the dealer/shop, so I will just drop it off again in the morning. Pretty convenient, as often as I have had to take it there...
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Joined: Nov 2005
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From: San Ramon Ca.
As far as the pulsating issue mine did the same. Ended up being the all so common rear caliper pins sticking. Once I did the R&R on the rears I haven't had an issue since. Front were also done at the same time. New rotors and the Motorcraft Super Duty pads.
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Senior User
Joined: Dec 2004
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From: Bak'O Calif.
Dropped it off at the dealer this morning for a re-do. Asked to speak to the service manager, but he was just going into a meeting, so I spoke with the adviser that I had last week. I told her the problem and said I'd like it fixed today, and btw, I'm not paying a dime when I pick it up! Stay tuned.....
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From: Bak'O Calif.
Well they didn't charge me anything, but I'm still not 100% convinced that all is good. The story I was told is that the new pads need to be "worked in" by driving the truck and braking until the pads get hot & break in. The mechanics supposedly do this before returnig the truck to the customer, but apparently my truck was "not broke in enough". They drove it an additional 14 miles in stop & go traffic, let it "cool down" for a couple hours, and test drove it again. The paperwork said they checked everything and found it to be installed properly and clean w/o any leaks and that the lines had been bled properly. It still feels like it's not stopping as well as it was before, but it's not nearly as bad when I first drove it home last week. It also now seems to be pulling to the left on a hard stop. Also, prior to this, I could really feel the antilock working during a hard pedal-to-the-floor braking, but now the pedal just goes soft & depresses frurther than it ever has, and the truck keeps rolling farther than I'd expect it to - it doesn't feel like the ABS is kicking in. I'm going to give it another week, and have it driven by some people that have driven it before to see what their take is on it. I'm still not feeling all warm and fuzzy about this...
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Postmaster
Joined: Nov 2005
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From: San Ramon Ca.
Escalate your complaint. Complete garbage. They are giving you the bums rush. You took it in they worked on it. The vehicles brakes are now worse than when you took it to them?? The Motorcraft pads are not real hard. Turning a rotor is something I would never do. Its a waste of time and money. Unfortunately the replacement Motorcraft rotors are made in China these days. But seem to be holding up on mine so far. There should be no pad break in other than normal driving for a couple of days. If that. There are also two different grades of brake pad. Standard and Super duty. The Motorrcraft part number will be BR-xxxx for standard and BRSD-xxx for Super Duty.
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From: Southern California
IMHO, they are full of BS...I am suspecting they used brake linings whose friction co-efficients are less than the oem spec (ie cheap brake lining). Start a complaint with state dept of consumer affairs and return to the dealer for another meeting- make it in writing that the vehicle brakes do not function in the same manner prior to the installation and as a result you believe the vehicle is unsafe to operate and suspect the components do not meet minimum oem specifications in cluding the brake lining cofficient. Let them prove to both you and the state that what they did is right.
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Yes that all sounds like the right way to get things done, but sometimes a guy just has to bite the bullet and accept some of whats going on, with whatever project it might be. Me!------- i would go back 'if its not right yet]and tell them repair it right! so it drives like i think it should drive. Or i'll not be back.-----ever.they don't like them they tret her like a queen in everyway when she sez something, they jump to it, no excuses and and its taken care of, of course she buys new vans every few years.
Right now!1 there should not be any resistance what so ever by anybody who repairs cars.Its a bad .......and still a bad economy to give good customers,,,,,Any B.S. for that matter . Don't you just get po when they can't seem to get the job done right the first time, that po me off the most. take care have a good day anyway or they win. bob s as usuall -------jmo
Right now!1 there should not be any resistance what so ever by anybody who repairs cars.Its a bad .......and still a bad economy to give good customers,,,,,Any B.S. for that matter . Don't you just get po when they can't seem to get the job done right the first time, that po me off the most. take care have a good day anyway or they win. bob s as usuall -------jmo