Well I went over to Ford yesterday and told Service Manager I'd been "here" for service on what I had thought was a glowplug replacement...a few weeks ago...your people ran Computer check and it showed I needed at least the number eight cyllinder fuel injector and I aldo had a "bad" ICP.
To Service Manager: "Your servicerlady called me a few hours later and said "You thought it was the glowplug so AFTER we did the scan and noticed it was the injector, we replaced the glowplug, on your directions of course... (and charged you for the glowplug and labor--that was YOUR initial directions). Then I told you the cost over and above the glowplug to "really" fix your problem was $80 plus shop material (?), and then for another $1200 we could fix the rest...
a new injector and icp sensor...so you told us after our $200 bill.... you told us you couldn't afford the fixes at that time, so we rapped up the "glowplug replacement and the computer scan, and charged you $199 for the installation time for the glow plug/ and the computer check!!"

I said to her..."When the mechanic discovered the "real" problem, why did he still go ahead and replace the glow plug if its replacement didn't mean a thing in terms of just running on 7 cyllinders."
She said: "Oh, pardon me sir....you are the one that wanted the glowplug replaced!!"

With only 81,000 miles now on my Jan 2003 6.0 350, (and with all the recalls on the 2003 etc.... including injectors, ICP sensors, etc., I hear "some" Ford Dealers will still give you a little break, even tho it's over the 5-yr warrantee period??

He said NO WAAAY.....can we do anything to help you with charging you what my people told you they'd charge you....!!! So sorry you've only a buck in your pocket and SS deposit isn't until Friday. Well, could you replace the ICP and wait for Friday and my check to be available?
You see, I'm being evicted tomorrow and I'm worried that I can't pull the 5th wheel.......
Mr. Service Manager walks away.......

So I have to drag my 33' 5th wheel down the road tomorrow, hopefully, as I've been asked to get out of this park after 1yr-3months, because I hadn't move a garden hose quick enuff..and then threatened to call the owner for redress. So much for me and Space Coast RV in Rockledge Florida!! Hellow Wally's World, for a while. My SS check is gonna have to go other places that to the Vampires this next month....insurance license plate, RV plate, blah, blah,blah!

So, we'll see what happens when I hook up tomorrow, with a bad injector and a bad ICP. All I know is the truck drags "its leg" as it accellerated now, crippled as it is. If it doesn't want to move, I'll have it towed!!!

 

I'd be making phone calls higher up. That's a **** poor quality dealer, a reputable dealer would of said "we checked the glow plug out and it's fine and not causing the issue, and we believe it's XXXX. would you still like us to replace the glowplug?"

 

I would have paid wit a credit card then disputed it I would have also asked for my old parts as proof
IE good glow plug
and The dealer can't offer assistance but Ford can I would contact them directly

 

 

Disputing a credit card is valid, it's just hard to 'prove' in the case involved here since other than the paper work from the dealer there is no "evidence" of what you said vs. what they said.


I've gotten a refund 'cause the airline went out of business while I was on vacation (the airline got me there, but then went out of business and I couldn't get home)

I've also bought something on-line, was told it would be 2 weeks for delivery. I then cancelled the order - but they would NOT acknowledge I cancelled.
Tollfree number was always voicemail.
Then a week later I got an email saying the package shipped "today". I provided the email chain of letters (and phone records of my numerous calls to their voicemail) and I refused to accept the package when it arrived (note on the door for UPS) and the CC company refunded that to me also.
I thought this would be a real fight, 'cause the selling company claimed no refunds. But, since I had
email & phone records of attempts to cancel BEFORE it shipped the CC company (discover card) backed me up.

 

I have done it a few times Our work has also done it multiple times
We have never been asked for back up yet ,,,We just get a refund and if the seller wants his money bad enough they have to take you to court ,, so they usually realize that won't go well and say forget it

that has been my experience anyway

 

Lifechanger,
Welcome to FTE

 

guys IM gonna make soemone mad here...
if mr customer comes in with his own diag and say put in "x" part guess what mr customer gets. "x". no daig charge they did not ask for that.
Policy is pretty even at every shop I have been in.
the customer is always right... customer wants part in, part gets put in.
from there we would inform the customer the concern is still present and ask if they would like to continue with diag. from there we would provide an estimate.

now so far as help with cost goes... theres a limit and sorry I know times are tuff but your truck does not qualify. rules 6/150 iirc your byond the 6 year limit.
IMO he could have expained that part.

 

Well said on a sensitive topic!

 

still sounds like crap service and they took his input and used it to screw him over even after they scanned it and charged him for diagnostics .. that is were the crossed the line

if I told them I am not paying for diagnostics change my glow plug .. then it would be to bad so sad

 

I believe the OP's communications skills are suspect. He tells the service writer what's wrong and what he wants done, then he blames him for doing it.

Look at the title to this thread. 95% of the text in the first post is about something else.

Go spend a few hours watch a service writer at work. After dealing with know-it-all customers, customers who fake ignorance, those who think they should pay 50% less, and those who walk in pissed off, it's surprising more service writers don't go postal.

The correct way to dispute a credit card charge:

1. File dispute.

2. Credit card company reverses charge.

3. While vendor looks for credit card authorization (which proves you owe the money), run your credit card balance to the limit.

4. Vendor provides sales agreement to credit card company (you lose) and charges your credit card with original amount.

5. Attempted charge fails because you ran your card to the limit.

6. Vendor calls demanding payment.

7. Hang up.

8. After 30 -60 days, agree to pay 50%.

 

so, am I reading the intent of your post correctly XB ?

You insist he take the high road by seeing how bad a svc writers job is....

then you give a cookbook suggestion on how to cheat a vendor ?

did I sumarize that correctly ?

 

There is so much wrong with the OP that I won't even bother responding to him.

Some of us need to have some TIT. Troll Identification Training.

 

No, you failed. At no time did I suggest cheating a vendor.

Credit card companies will "investigate" complaints and reverse charges only to the extent of the agreement between customer and vendor. Credit card companies do not arbitrate disputes, they merely verify that the credit transaction was properly executed. Therefore, getting the charges "reversed" is only temporary. If you got ripped off by the vendor, it's a way to get some leverage on him and negotiate a reasonable solution.

My "method" has nothing to do with which party is ultimately found to be in the right. If you rip off a vendor, you might just wind up in court and pay everybody's legal fees on top of what you owe.

The OP didn't pay by credit card. Someone else suggested doing so.

I used this method years ago when a major rental car company tried to charge me an extra $1,300 on a one week rental out of Vienna, Austria. They thought I couldn't do anything from 4,000 miles away.

 

Good point but He didn't ask for them to scan it so he should not be on the hook for diagnostics IMHO ,, if they were going to scan it then they should have done it and reported to the owner the findings IMHO