Marauder

I am curious as to why you think there are more issues out there than being reported. This site has several very honest and knowledgeable people posting here on a regular basis. Two examples would be Cheezit and Paul Bruckne.

Cheezit works in a very large Ford Truck dealership. He is a certified Ford diesel tech with tons of experience. He is a tremendous source of accurate Ford issues information. He sent me an email when the first valve train failure showed up. He also sent me an email when a customer brought in a new 6.7 with a bad water pump. He has daily access to the Ford tech hot lines. He has went on record that the new engine is like a "Maytag". If it wasn't, he would be the first to let us know.

Mr. Bruckne has shared his engineering expertise and his first hand knowledge of the 6.7 engine design with us on several occasions. Although he is limited in all he can tell, he has been candid about issues so far. His less than one engine repair per 1000 engines says a lot about the reliability.

Although I am a big fan of the new engine, I am among the 1 in 1000 owners who have had an engine related warranty event. Ford fixed it and I have had no issues since. After coming from the 6.0 world, I am cognizant of the uneasiness that accompanies the leap of faith into a new engine design. I am certainly pleased with how the introduction has went to date.

To continued success...and to Truckland getting his truck back soon

Regards

 

The service manager called back this morning. He says that the HPFP housing separated, causing the failure. He says the mechanic did brake stands to raise pressure enough to determine where the leak originated. O-rings, lines, etc. were all in good shape. He also says that the internal workings of the pump were just fine so there shouldn’t be any shrapnel in the system. I’ll buy into that theory since I drove the truck for miles after the system reduced the power. I expect the CEL and Warning will go away once the pump is replaced and full pressure is restored.

The replacement pump will be here today, but the fuel lines and washers will be here tomorrow. After a ½ day of re-assembly (according to the SM) I’ll get my machine back on the road. I’ll give the supplier and probably the buyer an “A” for effort.

<OThe SM says that this is the most significant issue they have seen with the 6.7L; All their other warranty work has been for minor issues. I suppose the widespread HPFP issue must not be as bad today as it was yesterday. It seems the SM needs a little (quixotic) DEF before he blows smoke up somebody else’s tailpipe. Very frustrating.

<OMy wife and girls are still making the most of spring break at the lake and hopefully I’ll be there in a couple of days to join them. The new HPFP will get a test run when we drag the RV home. I won’t be cutting her any slack, so she’ll pull or pout. <O

 

Truckland what dealership are you working with if you dont mind me asking?

 

My points are based on how industries meaures quality. It is not done by two Ford employees saying everything is good. Candid or not, they are Ford employees and I would venture to say that their confidentiality agreements limit what they can or will disclose. Only Ford management really knows how well this truck is doing with respect to reliability, annual failure rates and DEFOAs. And unless it is safety related, it won't be reported to the general public.

We are only a subset of the entire owner population. There are a lot people who are experiencing issues but are not reporting them on a forum.
Our forum members reporting issues (your fan clutch, cracked engine block, drag links, CEL in cold weather, cracked transfer cases and now Truckland's fuel pump) are not representative of all the owner issues. A true measure of AFR is how many failures per unit annualized.

PLEASE keep in mind that I am a 2011 Ford F350 owner. I like Truckland did a ton of research on this truck. I also am a Ford Fleet driver and for the past 23 years have driven a new Ford every year (primarily Taurus', Escapes, Fusions). I have seen the good and the bad of Ford vehicles over those years. My decision to buy this truck was based on an obvious quality improvement over the past 5 model years of the vehicles I drive (averaging 45k per year), and despite a major dissatisfaction issue with a personally owned 1989 Tempo AWD that kept me from buying Fords for 21 years and my brother's concerns over his 2008.

Time will tell...

 

PLEASE keep in mind that I do not wish to begin an argument. I know you own a 2011 6.7 powered truck. My sincere question for you was asked with the intent of continuing the search for more information about the 6.7 trucks and their owners. There was no intention of starting a rvnet type discussion on this site.

Mr. Bruckne very well may be limited to what he can say but Moe certainly is not. His daily interaction with the tech hot line and his willingness to dig for postings of problems with any of the diesel products provides the members here with a very good snapshot of what is happening with the new engine. He makes regular postings here of what he sees out there in the dealership trenches. He casts a far wider 6.7 information gathering net than you may think.

I agree that the participants in this, and the other Ford forms, are not a majority sample of the owners of these trucks. However, most of us are enthusiasts who are constantly looking for information, hopefully good but not always, to enhance the ownership experience with our $50000 trucks. We talk to other owners, dealership employees and hear the scuttlebutt on the streets and in the coffee shops.

I have traveled the internet looking for any problems that may trend into an issue with the new engine. So far, the only issue that reaches a trend threshold, and that appears to be a stretch, is the cold weather DEF problem. The Dodge Boys over at rvnet have dug even deeper in their attempts to discredit the new engine. They have been unsuccessful in their attempts. Some have given up and conceded that the new engine looks like a winner. Others are still just grumbling but the volume **** is turned way down low.

In this modern day internet world, bad news travels at the speed of light. Good news seems to just crawl along.There are many out there looking for bad news about the new Ford engine for the sole purpose of spreading only the bad points. I see these attempts nearly every day. If the bad news you wonder about was out there, you would be seeing far more than you have been. So far, the silence is deafening...and the 6.7 owners are very happy.

Again, to continued success

Regards

 

Well said, and as a rather new owner it makes me feel good.

 

I am not looking for an argument either. I am just pointing out that the true understanding of how this vehicle is fairing with respect to quality is not known to us -- our impressions aside. This data (warranty & DEFOA) is kept by Ford, is company confidential and will never be directly disclosed to the public unless it becomes a safety issue. My points were not to create an illusion of an argument, rather to point out that all the forums in the world won't present the actual data, just a representation of what people are experiencing.

And there are those that don't go reported. My brother, who by the way is computer illiterate, has had 4 failures in last 2 months on his F350 and I know for a fact he is not reporting it on any forum -- I'm sure he doesn't even know what a forum is And if it wasn't for me being with him when he had one, I would never had known to ask.

If I was in a panic mode about buying this truck, I would certainly be looking to dump it -- I'm not. If I was questioning Ford's quality after driving a brand new Ford Fleet vehicle every year for the last 23 and still bought a $60k truck from them -- I would have to be a moron. I'm not.

I'm not attempting to start a riot either. Rather, like you I am searching for the truth. I am concerned that 2 forum members have reported catastrophic transfer case failures, that others are contending with a variety of issues in their first year of ownership. Whether this is "normal" for the first year of a new vehicle -- only Ford knows for sure. I just know that I'm not seeing the data that it is....

I do know one thing though. I am buying the ESP.

 

let me once again post this up for the record.
IM NOT A FORD EMPLOYEE. Im not led around on a leash with people telling me what I can and can not say. I work for a dealership that is just a franchise. I have no binding agreement with FORD. none what so ever. No NDA crap. nothing. period. If I have found out about something then its pretty much public record.
I have access to and read fords tech to tech boards. This gives us a good feeling of what people are seeing in the rest of the 3500 ford dealers. I talk to the insturctors that teach the classes, I talk to the FSE's
Aslo be advised I am not paid a dime by FTE either. I get nothing out of the deal what so ever and there for with in the guild lines of the fourm rules can pretty mush say what I wish too.
so belive as you will the above it the truth to the way it is.

One last thing... I can be bought just noone is offering enugh yet

 

c'mon Moe, don't sugar coat it...

 

Has anyone heard from Truckland since I asked him what dealer it was at?

 

Rutcutter - I've been dealing with the folks at the Ford Dealership in Silsbee, TX. I'm a little more confident that they understand my situation. They're following up with the type of service promised when I bought the truck. I'll let you know how it turns out when I pick it up in a couple of days.

 

It's only been 11 hours since you asked and he is on vacation...I trust he will return to give us the rest of the story...

Regards

 

As a soon to be 6.7 owner Ive been reading all the threads on this site as well as powerstroke nation and powertroke org. As far as these forums being a gauge for the whole population of the 6.7 owners I do believe it is a fair representation. Keep in mind when cnn conducts a poll as to the popularity of the president for example it asks 1000 people or so. Not all 270 million in the population. Other then a standard deviation of +/- a few percent they are always fairly accurate. I look at these forums as nothing different. This a small segment of the population on 6.7 owners. I think the overall success or failure of this 6.7 engine can be reported with fair accuracy. I would even venture to say these sites can be biased towards the negative side. There are a lot of truck owners who dont ever come across these boards until they have a problem and go searching for help. Its only the enthusiasts that are on here daily discussing the ins and outs of these trucks.
What made me finally decide to upgrade from the 6.4 was the lack of complaints on these forums regarding the 6.7 engine. Will there be some things that come up? Of course look at truckland. But ill take my chances.
Cant wait to finally get mine!! Should be within hours now!!!!!!
STM

 

Cheezit - I tried your suggestion. It seems the are more interested in collecting that extra $2-3k for the ESP than being worried about thier reputation on the new engine. I was overly polite right up to the point that I had enough and told the lady that they wouldn't charge so darn much unless they were worried about having to pay out later. They don't care that I haven't had a truck to drive in days because mine is in pieces in a garage.

 

sorry it didnt happen. It used to happen alot more years back. now not so much...