Today I was calling around about my HPOP issue and gave Diesel Site a call and spoke with Bob Riley and the conversation started off good till I mentioned I had a DP Tunner and pretty much decided not to deal with me and just kept on saying my problem was'nt a bad HPOP but poor tuning. This is not about tunning to me but moreless how I felt he was treating me and badmouthing something I have pride in. I couldnt see clay being rude like this. Even if he dissaproved of it I dont think he'd talk trash about it. Just venting! But I will say when I do need a HPOP it certainly wont be from Diesel Site.

 

There is some history there. Not sure how it ever turned out though.

 

I am. But I suggest you call back and try to fix it with Bob and Sheryl. Good people for sure. Just the same as Jody and Diane at DP. Not a big deal in the grand scheme of things and neither party is out to make the other look bad in this forum or any other.

Hope this helps.

Edit: To help you, I am going to email a link of this thread to DieselSite so they are aware of your disappointment.

Take care...

 

Good post Jason. Reps.

 

Awe boy, I had a nice convo with Bob last year or so and he was pleasant, we talked about his coolant system that I purchased. Bob's also a suporter here but on another forum.

 

What did Clay have to do with this?

And by the way, did you contact Joey like I recommended in another thread?

 

I think he was tring to make similarity is all...

 

Potential customer (OP) calls here telling me he has low ICP issues. Actually he left a message with all pertantant info on a voice mail that I hadn't gotten yet, and in his admission was impaitient in waiting on my return call. I do not know he has DP tuner when he called. I asked what his ICP / DC was. He says 1600-1700 at 95% only with chip in.

I ask if he ran those same tests in stock mode, which he said he did. The results were 35% max DC and 2800 ICP.

He volunteered the tuner's name. The result of my diagnosis is the same if it were DP, Bill, Matt, Tony, Swamps, Etc. That is a tuning issue as the stock run confirms the pump and injectors were fine.

The guy called to buy a pump. I talked him out of a pump in lieu of getting tuning as he wanted to fix his truck.

If your going to post about me, post the whole truth and the whole story.

My diagnosis stands. no history, no issues, just tuning that needs to be addressed. He didn't like the answer.

I haven't been on the boards in months and I get sent a link to this post. Anyone who calls here looking for answers will get the truth whether it's the answer they want to hear or not, or they will get an "I'm sorry, I really don't know what's wrong based on the limited info I have".

There is no biased answer EVER and I have no reason to be that way. I sell no chips or tuners. I sell no injectors. I sell no exhaust, air intakes, etc. We sell pumps. If I tell a customer to get his tuning fixed INSTEAD of buying a pump from me, I loose.

If you don't buy a pump from me because you can't handle the facts, or you let a post on the internet sway your decision, you loose.

Those that know me know I'm a straight up guy and offer the best customer service I can give. Sometimes, that service comes at a price. I accept that.

Bob

 

I couldnt help but reply to this one. As a guy that doesnt know everything on his truck, I would actually prefer to deal with someone that doesnt sell me stuff that I dont need.

 

This tight-knit community is blessed with a number of first-rate, "stand-up" vendors, who seemingly look out for our best interests over their own. It doesn't take long to know who they are, and aren't.

I trust them, thus prefer to buy from them.

We know who's who, and who's hooo.

Thanks guys.

Pop

 

Still a Dieselsite supporter here, I try to support all supporters here when I can, thanks Bob.

 

And there you go OP. Those of us who have delt with DieselSite know the place is top notch. When, I had an issue that I caused, Sheryl kept calling me to see if I had fixed my mistake.

 

I think we're talking apples & oranges here. A pump can be "good enough" to keep up with stock tunes, but not good enough to provide enough oil for all the extra oil stock injectors need when asked to pour the extra fuel in. That said, I can imagine situations where certain tuning parameters could call for more oil than really necessary, to Bob's point. The *only* issue I have here is that we all know what it takes to get the most of the stock sticks, and more oil is it (in most cases) along with good tuning. We know that they are good for 330-340 rwhp with enough oil, so wanting a pump that is capable of providing enough oil to maximize the stock sticks isn't unreasonable IMHO.

I did talk to Bob about my situation just before my injector install (similar to David's, but my DC was maxed out at ~65%, hence the comment about how tuning can show different symptoms), and I told him I was getting hybrids, which he said to wait and see what happens with them before buying. Turns out he was spot on. With the hybrids, my HP oil is holding 2800+, no more ICP CEL, and my DC is maxed at like 45% now.

Nothing to get upset about here IMHO. Two ways to fix this problem. Have your tunes setup to match what the HPOP can keep up with, or get modified pump to provide the extra oil called for by the tuner. I think Bob's point is a $600 pump worth it for 20ish extra HP......

 

This certainly sounds like a misunderstanding to me. I've had great experience with all three vendors mentioned in this thread and will continue to use them. I'm thinking the OP really didn't want to see this issue spin up so much.

Sometimes frankness is taken as rudeness.....I prefer the don't beat-around-the-bush approach myself.

 

Agreed completely!