Allright really need some direction
We bought a 2008 f-550 used with 15,000 miles on it back in jan 2010
we changed the oil and filter every 5000 miles and we used a wix filter. The truck has been into the ford dealer about 3 times for other warranty things ie:egr cooler and some other sensor stuff. Not a big deal. It now has 36,000miles on it. This time the the motor locked up and the ford dealer says it needs a new motor because the filter came apart from the cap and let oil bypass the filter. We have also been told by the filter company that there filter did not fail it performed to there specs. Now ford isnt wanting to warranty the motor because we used a wix filter. I was under the understanding that ford,chev,dodge always accepted aftermarker filters to be used and it does not affect the warranty. We are kinda stuck between ford and the wix people not wanting to own up to somone paying for us a new motor. Just wondering if anyone else has had this issue and what direction you could guide me in. We have contacted customer care at ford and all they say is they have to go with whatever the ford dealer decides.

 

Not sure who customer care is but you need to talk with the zone rep (i think that's what they're called) from ford. What you say doesn't ring true, it is not up to the dealer but to ford. Once ford approves the repair the dealer will be happy to do the work. If you don't get satisfaction from the zone rep you probably will need a lawyer. The after market filters and other stuff usually say what specs they meet. Before you call the zone rep you might want to review that on the filter and see if ford has any published specs for filters. Looks to me like you have a legal recource with one or the other (ford or wix )but getting one to step up may take some legal action.

 

What facts support the claim of a Wix oil filter "failure" causing the problem? Does the filter's physical appearance match a new one? The dealer can say what they want, but saying it don't make it so.

 

Wix filters come with their own filter caps, many on here claim they don't fully seat correctly and can cause problems. In this case Ford has got to prove the filter caused the failure, if they can then I'd say you have recourse against Wix. FWIW we use Wix in everything and I have used one in our 6.4L but I did keep the Ford cap just in case there is more conclusive evidence they don't work correctly.

 

I agree to elevate the issue to Ford themselves for a determination but it is a well know fact the wix does not fit.

ONLY oem fuel and oil filters on this truck because of the fit issue. Tip, if it has it own cap..then don't buy it.

You will probably have to get a lawyer to try to get wix to pay. It is not that you cannot use AF stuff..but it must meet orginal OEM specs and I think Racor has the patent.

 

I'd make sure the teardown confirms lubrication related failure, but if it does you're in a bad spot.

Ford shouldn't be responsible for failure of an aftermarket oil filter; they didn't make it. Regardless as to whether or not it meets their standards, it's not a Motorcraft filter therefore any failure of the filter is on the manufacturer.

 

Let me give you some more details
About a month before the motor locked up the egr cooler went out causing the motor to always be overheating and going into limp mode because it was blowing antifreeze out the exhaust
One thing that we have read about on the internet is when ford replaces the egr cooler they should inspect the oil and filter to see if there if there was any damage done because the motor was overheating. In the dealers report on the egr cooler it says nothing about inspecting the filter or oil at that time. When i questioned the dealer about it they said that ford doesn't require them to do that.
So im wondering if there could have been damage done then when the egr cooler went out
We got a statement from wix claiming that there filter performed to spec's ford we can't get anything in writing saying why there are denying the warranty claim the only thing we get is from the service manager saying that ford isn't going to pay for it.
We was also told that the field rep came to look at the truck but ford customer care doesn't have any record of that and the ford dealer will not give us his phone # or any proof that he showed up

 

Call and e-mail them asap, SA is blowing smoke up your skirt.
Contact Ford - Ford

 

im not understanding who's SA

 

Service Advisor.

 

yea we have contacted the main ford warranty dept and they said that they where going to check into it and that was 2 weeks ago and now they wont return are phone calls
We do have a lawyer sending letters out yesterday

 

Good, the lawyer should get you some action from one or both partys, hope it works out for you, please let us know what happens.

 

If it was blowing antifreeze out of the exhaust from the EGR cooler leak its a wonder it did not hydrolock the engine.

 

I bought a 2008 f550 miles of 65k. With in three months my truck broke down. . They told me it was the engine. So, I took it to a different mechanic and he told me the same thing. The mechanic said you know I'm going to be frank with you in which I shouldn't I"m losing money... Even if you replace your engine it will break down. I called the dealership and they didn't want to take the truck back. So, I said okay lets do a trade .. nope. So, I paid 30k for this truck put 10k down and its been sitting in my storage for nine months.. Until now I"m putting my foot down and putting everything on the internet . So, maybe they will do something about this. I even called the recall center . So, maybe you should do that too .. the engines of these trucks were made bad. The manager finally called me back yesterday and told me he will settle this with me today . So, we will see. I also made a complaint on car complaints.com and dmv and recall center. Let me know I can give you the number for the recall center. So far I've heard two different stories about Ford One that between 2006 to 2008 they had a different company that the engines where bad. the other story was that amstar was making the engines and ford told them to make sure they break down when it hits 55k not sure when that was. So it gave amstar at bad rep. It kind of makes sense to the first one maybe that was around the year

 

I bought a 2008 f550 miles of 65k. With in three months my truck broke down. . They told me it was the engine. So, I took it to a different mechanic and he told me the same thing. The mechanic said you know I'm going to be frank with you in which I shouldn't I"m losing money... Even if you replace your engine it will break down. I called the dealership and they didn't want to take the truck back. So, I said okay lets do a trade .. nope. So, I paid 30k for this truck put 10k down and its been sitting in my storage for nine months.. Until now I"m putting my foot down and putting everything on the internet . So, maybe they will do something about this. I even called the recall center . So, maybe you should do that too .. the engines of these trucks were made bad. The manager finally called me back yesterday and told me he will settle this with me today . So, we will see. I also made a complaint on car complaints.com and dmv and recall center. Let me know I can give you the number for the recall center. So far I've heard two different stories about Ford One that between 2006 to 2008 they had a different company that the engines where bad. the other story was that navistar was making the engines and ford told them to make sure they break down when it hits 55k not sure when that was. So it gave navistar at bad rep. It kind of makes sense to the first one maybe that was around the year