Bad Goodyear Tires
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Senior User
Joined: May 2000
Posts: 101
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From: Minnesota
Bad Goodyear Tires
Goodyear Wrangler AT/S 235/ 85-16
after three sets of good goodyear tires on my pickup, i have run into a batch of bad ones. after buying a new set i had a wheel vibration. i brought them back twice and they only rebalanced them and sent me on my way, the last time they even tried reducing the air pressure down to 50 psi and putting balancing compund in them to no avail. although the vibration was minimumized it was still there. i then went to four different tire and auto mechanic shops to find the problem. after finally finding a Hunter 9700 machine to put them on (they found two with "high road force") i went back to the tire dealer and they mounted two new ones of which one was bad as well. this time a sidewall anomily.
i presented them with a bill for the labor i paid for to find a problem with their tires as well as my time off work. they basiclly handed the bill back and said they couldn 't help me and gave me goodyears 800 number which i called to no avail. goodyear said they would not pay for these costs and that they did NOT recognize the Hunter 9700.
Question, do i have any recourse against Goodyear or the dealer for the time and money i invested into getting a set of new good tires?
bryan
after three sets of good goodyear tires on my pickup, i have run into a batch of bad ones. after buying a new set i had a wheel vibration. i brought them back twice and they only rebalanced them and sent me on my way, the last time they even tried reducing the air pressure down to 50 psi and putting balancing compund in them to no avail. although the vibration was minimumized it was still there. i then went to four different tire and auto mechanic shops to find the problem. after finally finding a Hunter 9700 machine to put them on (they found two with "high road force") i went back to the tire dealer and they mounted two new ones of which one was bad as well. this time a sidewall anomily.
i presented them with a bill for the labor i paid for to find a problem with their tires as well as my time off work. they basiclly handed the bill back and said they couldn 't help me and gave me goodyears 800 number which i called to no avail. goodyear said they would not pay for these costs and that they did NOT recognize the Hunter 9700.
Question, do i have any recourse against Goodyear or the dealer for the time and money i invested into getting a set of new good tires?
bryan
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Joined: Jun 2002
Posts: 13,873
Likes: 3
From: Atlanta GA
Bad Goodyear Tires
> do i have any recourse against Goodyear
Yes, bad mouth them, buy from someone else, and hound everyone up the chain of command until you get to the CEO. Let each underling know (in writing) you are going to do it.
Your only legal recourse is to get your money back.
Yes, bad mouth them, buy from someone else, and hound everyone up the chain of command until you get to the CEO. Let each underling know (in writing) you are going to do it.
Your only legal recourse is to get your money back.
Logistics Pro
Joined: Jul 2002
Posts: 4,821
Likes: 19
From: South Dakota
Bad Goodyear Tires
did the tires have the vibration right away, i.e, the minute they rolled out the shop, or was it after a short time?
If a vehicle has slight mechanical problems before new tires (alignment, shocks, bent rims, bad or going bearings, and especially 4wd problems), often they are amplified to the point where they are finally notice able.
If they rebalanced and replaced them as often as you've stated, 9 times out of 10 it's the vehicle and not the tires that's causing the problem regardless of what balancer they use.
If a vehicle has slight mechanical problems before new tires (alignment, shocks, bent rims, bad or going bearings, and especially 4wd problems), often they are amplified to the point where they are finally notice able.
If they rebalanced and replaced them as often as you've stated, 9 times out of 10 it's the vehicle and not the tires that's causing the problem regardless of what balancer they use.
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Senior User
Joined: May 2000
Posts: 101
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From: Minnesota
Bad Goodyear Tires
did the tires have the vibration right away, i.e, the minute they rolled out the shop, or was it after a short time?
-YES, THEY SHOOK RIGHT AWAY
If a vehicle has slight mechanical problems before new tires (alignment, shocks, bent rims, bad or going bearings, and especially 4wd problems), often they are amplified to the point where they are finally notice able.
-I HAD FORD PUT THE PICKUP THROUGH AN EVA TEST WHICH DETERMINED THAT THE PROBLEM WAS INDEED A WHEEL SPEED ROTATIONAL PROBLEM. I THEN HAD THE WHEELS AND TIRES PUT ON A HUNTER 9700 WHICH DETERMINED THAT THE WHEELS ARE TRUE AND THAT TWO OF THE FOUR TIRES HAD WHAT THEY CALL "HIGH ROAD FORCE" WHICH IS ANYTHING OVER 39# FOR THIS SIZE TIRE.
If they rebalanced and replaced them as often as you've stated, 9 times out of 10 it's the vehicle and not the tires that's causing the problem regardless of what balancer they use.
-GOODYEAR ONLY HAS AND USED A NORMAL TIRE BALANCER. THIS IS ONLY A TRUE BALANCE FOR THE SPEED/ FREQUENCY THAT THEY SPIN THE TIRE. IF THE TIRE HAS AN ANOMILY SUCH AS A HEAVY SPOT OR LIGHT SPOT IT WILL NOT BE IN BALANCE AT SPEEDS OTHER THEN THE SPEED THE TIRE BALANCER SPINS IT, OR AT LEAST THAT IS WHAT I UNDERSTAND. IF YOU ONLY HAVE A MINOR IMPERFECTION THE NORMAL TIRE BALANCER WORKS VERY WELL. BUT THE HUNTER 9700 SHOWED THAT THIS WAS NOT THE CASE WITH MY TWO TIRES.
-YES, THEY SHOOK RIGHT AWAY
If a vehicle has slight mechanical problems before new tires (alignment, shocks, bent rims, bad or going bearings, and especially 4wd problems), often they are amplified to the point where they are finally notice able.
-I HAD FORD PUT THE PICKUP THROUGH AN EVA TEST WHICH DETERMINED THAT THE PROBLEM WAS INDEED A WHEEL SPEED ROTATIONAL PROBLEM. I THEN HAD THE WHEELS AND TIRES PUT ON A HUNTER 9700 WHICH DETERMINED THAT THE WHEELS ARE TRUE AND THAT TWO OF THE FOUR TIRES HAD WHAT THEY CALL "HIGH ROAD FORCE" WHICH IS ANYTHING OVER 39# FOR THIS SIZE TIRE.
If they rebalanced and replaced them as often as you've stated, 9 times out of 10 it's the vehicle and not the tires that's causing the problem regardless of what balancer they use.
-GOODYEAR ONLY HAS AND USED A NORMAL TIRE BALANCER. THIS IS ONLY A TRUE BALANCE FOR THE SPEED/ FREQUENCY THAT THEY SPIN THE TIRE. IF THE TIRE HAS AN ANOMILY SUCH AS A HEAVY SPOT OR LIGHT SPOT IT WILL NOT BE IN BALANCE AT SPEEDS OTHER THEN THE SPEED THE TIRE BALANCER SPINS IT, OR AT LEAST THAT IS WHAT I UNDERSTAND. IF YOU ONLY HAVE A MINOR IMPERFECTION THE NORMAL TIRE BALANCER WORKS VERY WELL. BUT THE HUNTER 9700 SHOWED THAT THIS WAS NOT THE CASE WITH MY TWO TIRES.
