I probably should be grateful -- my issue eventually got fixed and the CS person actually seemed to be in this country.

But anyway, last night we had a lot of lightning and I lost my wireless dsl. This morning, the wireless lightwas still out on my modem. So, I called service to see if they would schedule somebody to fix the problem.

I think that I was on hold for half an hour -- it was Sunday, but they didn't even have any messages -- just the hold music. I began to think that they didn't work weekends, but I finally got a rep.

She led me through the process of changing the encryption mode and setting up a new encryption password -- I couldn't understand why, but I played along. When that didn't work, she asked if I had a router. When I told her that I had a Belkin wireless, she was all for assigning the blame there. I told her that I ran the cable straight through it to my main compute, but no help. Finally I pulled it out of the system, and told her that there was still a problem.

She reluctantly agreed to write up a ticket, but suggested that I contact Belkin -- since it was a a wireless issue!

Unbelievably, they did send somebody out because I had wireless a few hours later. Perhaps more folks were whining. I reconnected my router and to my great surprise -- everything kept working ( duh).

I don't blame the rep. I'm sure that it's policy. They do sell routers ( I believe), so I'm not surprised that they don't like 'foreign' routers in the system.

Anyway, it's fixed now

 

Its funny you bring up this story... Because we have broadband wireless at our house and have had a couple problems with it since we got it a few years back but nothing too bad until 6 weeks ago when mysteriously our internet wouldn't work.

We called the company multiple times and kept trying to get them to send somebody out which for whatever reason they didn't want to. But after 4 WEEKS they eventually agreed and sent out some guy who looked like he was still in high school. He worked for 4 hours, replaced some cables and then the radio out the roof and long story short he didn't fix the problem. So 2 weeks went by and they finally sent someone else out, he was there for 2 hours and finally determined that they first guy had wired the radio wrong and it finally worked.

We then had to call them up to start the billing again since we had it stopped and they kindly informed us that since we had bought the radio equipment for the house a few years back that we had to pay for the 6hrs worth of service calls at $75/hour. But after 6 weeks we finally have internet again. Also after this incident I realize how good competition is because if we had a choice of ISPs in our area I would definitely switch to different one.

 

We have *** cable and i despise them. But I think that sat service is no better and verizon isn't available yet with their own FIOS. CS though getting better by leaps and bounds still falls short for the price that we pay.