Officially Pissed!!
Post Fiend
Joined: Nov 2001
Posts: 7,698
Likes: 4
From: Neenah, Wisconsin
Its really killin me cause I want all the mechanical updates.....the new motors that are coming out...the new tranny...seats....snyc....ect......but I can't get over the grille and headlights...
New User
Joined: Dec 2003
Posts: 20
Likes: 1
From: Warner Robins, GA
Times two!
I can identify with OP, i too have been victim of some no-good idiots who led me to believe they could replace the spark plugs but in reality had NO CLUE! It gets worse tho - a lot worse: I had asked the to install some champion one-piece plugs but they refused stating company policy. Like OP they said it would take a couple hours but after 5 hours i called them just for them to tell me - "we're working on it"
My heart dropped! Later i called and they said they would have to keep it 'cause they had to get a special tool (what? don't they have that tool on-hand already!?)
Make a long story short, they kept the truck 3 days and charged me $375.00. I said to myself well, i saved some money in the end so it's OK. My contentment quicky disapeared when i drove the truck away and it felt funny, it was idling rough and seem have a very slight miss. I tryed to rationalize it by saying to my self that maybe the computer needs to get used to the new plugs or something.
The next day (saturday) i decided to install the one-piece plugs myself anyway; figuring the plugs they put-in would be easy to take out. I was shocked when i lifted the hood - every thing still looked intact! I mean, there was still loose dirt around all the spark plug holes and none of the coils look like had even been touched.
Not wanting to believe what was becoming obvious (they did not replace the plugs and still charged me) i went ahead and remove the coil from the easiest one (front driver). Dirt and debry fell inside the well so i blew it out - this is where my heart almost stopped! I looked down the well at the spark plug and not only could i tell it wasn't new - THE HAD ROUNDED-OUT THE PLUG!! - so the socket could'nt grab it.
Like OP, had gone a little long (110K miles) but i would'nt have let them do it if they had not fooled me into beliving they knew what they was doing.
I'm going to confront them first thing tomorrow expecting a fight - wish me luck!
My heart dropped! Later i called and they said they would have to keep it 'cause they had to get a special tool (what? don't they have that tool on-hand already!?)
Make a long story short, they kept the truck 3 days and charged me $375.00. I said to myself well, i saved some money in the end so it's OK. My contentment quicky disapeared when i drove the truck away and it felt funny, it was idling rough and seem have a very slight miss. I tryed to rationalize it by saying to my self that maybe the computer needs to get used to the new plugs or something.
The next day (saturday) i decided to install the one-piece plugs myself anyway; figuring the plugs they put-in would be easy to take out. I was shocked when i lifted the hood - every thing still looked intact! I mean, there was still loose dirt around all the spark plug holes and none of the coils look like had even been touched.
Not wanting to believe what was becoming obvious (they did not replace the plugs and still charged me) i went ahead and remove the coil from the easiest one (front driver). Dirt and debry fell inside the well so i blew it out - this is where my heart almost stopped! I looked down the well at the spark plug and not only could i tell it wasn't new - THE HAD ROUNDED-OUT THE PLUG!! - so the socket could'nt grab it.
Like OP, had gone a little long (110K miles) but i would'nt have let them do it if they had not fooled me into beliving they knew what they was doing.
I'm going to confront them first thing tomorrow expecting a fight - wish me luck!
Posting Guru
Joined: Aug 2008
Posts: 1,211
Likes: 1
I can identify with OP, i too have been victim of some no-good idiots who led me to believe they could replace the spark plugs but in reality had NO CLUE! It gets worse tho - a lot worse: I had asked the to install some champion one-piece plugs but they refused stating company policy. Like OP they said it would take a couple hours but after 5 hours i called them just for them to tell me - "we're working on it"
My heart dropped! Later i called and they said they would have to keep it 'cause they had to get a special tool (what? don't they have that tool on-hand already!?)
Make a long story short, they kept the truck 3 days and charged me $375.00. I said to myself well, i saved some money in the end so it's OK. My contentment quicky disapeared when i drove the truck away and it felt funny, it was idling rough and seem have a very slight miss. I tryed to rationalize it by saying to my self that maybe the computer needs to get used to the new plugs or something.
The next day (saturday) i decided to install the one-piece plugs myself anyway; figuring the plugs they put-in would be easy to take out. I was shocked when i lifted the hood - every thing still looked intact! I mean, there was still loose dirt around all the spark plug holes and none of the coils look like had even been touched.
Not wanting to believe what was becoming obvious (they did not replace the plugs and still charged me) i went ahead and remove the coil from the easiest one (front driver). Dirt and debry fell inside the well so i blew it out - this is where my heart almost stopped! I looked down the well at the spark plug and not only could i tell it wasn't new - THE HAD ROUNDED-OUT THE PLUG!! - so the socket could'nt grab it.
Like OP, had gone a little long (110K miles) but i would'nt have let them do it if they had not fooled me into beliving they knew what they was doing.
I'm going to confront them first thing tomorrow expecting a fight - wish me luck!
My heart dropped! Later i called and they said they would have to keep it 'cause they had to get a special tool (what? don't they have that tool on-hand already!?)
Make a long story short, they kept the truck 3 days and charged me $375.00. I said to myself well, i saved some money in the end so it's OK. My contentment quicky disapeared when i drove the truck away and it felt funny, it was idling rough and seem have a very slight miss. I tryed to rationalize it by saying to my self that maybe the computer needs to get used to the new plugs or something.
The next day (saturday) i decided to install the one-piece plugs myself anyway; figuring the plugs they put-in would be easy to take out. I was shocked when i lifted the hood - every thing still looked intact! I mean, there was still loose dirt around all the spark plug holes and none of the coils look like had even been touched.
Not wanting to believe what was becoming obvious (they did not replace the plugs and still charged me) i went ahead and remove the coil from the easiest one (front driver). Dirt and debry fell inside the well so i blew it out - this is where my heart almost stopped! I looked down the well at the spark plug and not only could i tell it wasn't new - THE HAD ROUNDED-OUT THE PLUG!! - so the socket could'nt grab it.
Like OP, had gone a little long (110K miles) but i would'nt have let them do it if they had not fooled me into beliving they knew what they was doing.
I'm going to confront them first thing tomorrow expecting a fight - wish me luck!
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