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What great customer service!

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Old Nov 20, 2009 | 01:26 PM
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What great customer service!

I love my coffee. I refuse to drink most of the garbage they sell in the supermarkets (Folgers, Maxwell House, etc) and I buy my coffee from www.deansbeans.com and will continue to do so for the forseeable future. First of all, I buy 5 lbs at a time because postage is the same for 1 or 5 pounds, so it just makes sense. Second, I buy form them because it is Fair Trade coffee Background

Lastly, because they have proven to be a very reliable source for coffee.
My last order was a pound short. After looking at my online order to ensure the mistake was not mine, I emailed them and received a reply within about an hour, apologizing for the mistake. They immediately sent me another pound of coffee, which I received today. All of this took place within 3 days. So, as if I needed another reason, I will continue to buy my coffee from this company.

If you like rich coffee, give this a try. My personal favorites? The Italian Espresso Roast, Ring of Fire and the Roadhouse Blend. Very stout, strong and flavorful coffees. If you are a fan of dark raosted coffee (please, no Starbucks hating), give this company a try. 5 pounds of coffee (ground fine for an extra quarter per pound) with shipping costs me $47- much less than Starbucks coffee ($9.95 and up per pound). I encourage all of you coffee lovers to try it, you won't be sorry.
 
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Old Nov 20, 2009 | 05:24 PM
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Thanks for the recommendation! The Mrs. and I are both coffee lovers. She usually buys us Peet's. (I think Mr. Peet was Mr. Starbuck's mentor way back.) I see on Deansbeans webpage you can design your own blend and label. Perfect gift for the Mrs. I just might try that.
 
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Old Nov 20, 2009 | 05:50 PM
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I'm partial to this company:

RayJen Coffee Company

They're a bit more expensive than Dean's Beans but they have damn good coffee. They sell Rainforest Alliance Certified, and Oregon Tilth Certified coffees...
 
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Old Nov 20, 2009 | 06:09 PM
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Good to hear something good about one of our Western Massachusetts companies. I've been drinking Deans Beans coffee for years!!!
 
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Old Nov 20, 2009 | 08:34 PM
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Thanks for the recommendations, I might have to try them!
Originally Posted by stu37d
Second, I buy form them because it is Fair Trade coffee
Hippy.
 
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Old Nov 20, 2009 | 09:19 PM
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Originally Posted by IB Adrian
Hippy.
I'll bet he's at home sipping a cup of Obama Rama right now.
 
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Old Nov 20, 2009 | 09:34 PM
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I'm with you, Stu....I like the stronger, richer coffees. I'll give it a try.

I get regular shipments of Gevalia coffee.....But the coffee usually runs out a couple of weeks before the next one.

Oh. BTW. Has anyone here actually had 'Jamaica Blue Mountain'? It's supposed to be good as Hell.....But it's expensive.
 
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Old Nov 20, 2009 | 11:17 PM
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I think the last time we talked about coffee we agreed to try each other's brand. I admit that I never got around to trying the Gevalia coffee, so you're off the hook as far as I'm concerned.

My only problem is the political part regarding the 'fair trade' label. From what I can tell, fair trade is a good thing- it allows growers to make a decent profit for their products. Does anyone know of any negatives associated with fair trade?


I'll bet he's at home sipping a cup of Obama Rama right now.
Funny you should mention that particular flavor. I sent them an email asking them to keep their political opinions out of the coffee and to just keep making delicious stuff. I don't know that I would want to taste either Obama Rama or Cowboy George blends. lol
 
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Old Nov 21, 2009 | 12:38 AM
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Originally Posted by stu37d
Funny you should mention that particular flavor. I sent them an email asking them to keep their political opinions out of the coffee and to just keep making delicious stuff. I don't know that I would want to taste either Obama Rama or Cowboy George blends. lol
Either one would probably be better than Boy George blend.
 
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Old Nov 21, 2009 | 04:44 AM
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I like the fact that it`s 2;45 am and I`m ordering coffee from Deans. I don`t even drink coffee,,
 
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Old Nov 21, 2009 | 05:00 AM
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For you west coast guys, I know a guy who roasts on the side.. and has a great product

West Coast Roasting
 
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Old Nov 21, 2009 | 08:10 AM
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Originally Posted by hanklin
I like the fact that it`s 2;45 am and I`m ordering coffee from Deans. I don`t even drink coffee,,
From the way you're typing, it appears you like to drink something stronger..........
 
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Old Nov 21, 2009 | 10:14 AM
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I bought some 'green' coffeee beans once with the intentions of roasting my own....
Bad idea. I didn't have the means to roast coffee- coffee roasters areprohibitively expensive. I could have used an old-fashioned popcorn maker- the kind that has the blade rotating at the bottom to move the kernels around- but couldn't find one of those, either. I decided to use a skillet- in the house. Bad idea escalates to really bad idea. First, you have to get the beans hot enough to get the roasting action to start... I think it was about 400 degrees. Then you have to keep them moving around in the skillet. If you decide to try this method, do it outside. I had a house full of smoke and the smell of burnt coffee beans in the house for about 2 weeks. The coffee finally did roast enough, but the end result was no better (probably not quite as good) than what I normally buy. Maybe someday I'll buy a raoster, but for now I am happy with someone else doing the work.
 
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Old Nov 21, 2009 | 11:15 AM
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The "Poppery II' hot-air popper works well for green beans...

CoffeeGeek - Coffee: Home Roasting Talk, West Bend Poppery II
 
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Old Nov 21, 2009 | 12:32 PM
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Originally Posted by WhëëlMå1
For you west coast guys, I know a guy who roasts on the side..
I bet you do Rich...
 
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