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Vehicle has a closed cudl region contact

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Old Jun 4, 2009 | 06:02 PM
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Vehicle has a closed cudl region contact

What is the closed CUDL? Anyone have any idea what this means? My oasis report has ZERO info on it! It does give the basic info but NO TSB or warranty work?

NO CAMPAIGN MESSAGE(S) FOUND
NO ESP INFORMATION AVAILABLE
NO RECENT REPAIR HISTORY ON VEHICLE

Thanks in advance.
 
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Old Jun 4, 2009 | 06:20 PM
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CUDL stands for CUstomer Data Link.

These can be fairly common things to see on an oasis report. They dont always indicate a concern. they are basically there for info purposes.
If a customer calls into Ford about their vehicle, repair, or dealer to express a concern or opinion either good or bad it will establish a CUDL contact.<!-- GAL -->

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Old Jun 4, 2009 | 07:01 PM
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VaSheriff,
That makes me feel better. Is it normal to have NO repair history on the Oasis? Or is there areason why it would not be listed??

Thanks
 
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Old Jun 4, 2009 | 07:09 PM
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Originally Posted by desertt5
VaSheriff,
That makes me feel better. Is it normal to have NO repair history on the Oasis? Or is there areason why it would not be listed??

Thanks
It's quite possible. If a vehicle is never taken in for warranty work during the warranty period. And if the vehicle has been an exceptionally good vehicle, as in no problems whatsoever yet.
 
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Old Jun 4, 2009 | 07:40 PM
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Nothing to worry about, the customer had a complaint and it is now resolved.
 
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Old Jun 4, 2009 | 08:10 PM
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That makes me feel better. My first thought was what is being hidden. Now to ask the used truck dealer how he knew the EGR and all injectors were replaced when he looked at the Oasis report.

Thanks.

The X does seem to run extremely strong and drives great!
 
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