Service Dept called today...
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....There are many dealerships that will work with you on installing studs, but (as BTH said) you really can't demand them if they don't want to install them. Find a reliable dealership that will work with you, develop a good relationship with them, and you will have much better results.
During a discussion he did say the stock head bolts should be fine if properly torqued.. BUT in the case where you have outside influence such as clogged oil coolers and failed egr coolers, the ARP studs would give me the extra insurance that could possibly keep these things from also causing headgasket issues. To him it makes total sense to give his customers that extra amount of durabilty in facing the other common issues that can snowball towards headgasket failures.
#22
After changing out the the head bolts and gaskets along with all the other bumper to bumper stuff, the service dept. called Friday night saying they were having "issues" with the new heads. Not sure what that means and the service writer could tell me. They did say it should be ready by Wednesday or Thursday.
#24
I don't know what caused the head gasket problem. Oil cool, egr cooler, or head bolt torque... I use a turbo timer all the time, wait for about 5-6 minutes when I start it before going, have the high idle mod to the up fitters switch that is used when the weather is below 40, and pull a 13K boat and a 10K horse trailer.
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Got the truck back Thursday, 9 pages of writeup/fixes. New heads (2 sets), oil cooler, egr valve, egr cooler clutch fan, degauss... Truck ran great pulling a horse trailer for 1000 miles. Checked coolant level several times and didn't get the hiss sound. Seems they must have reflashed the computer, it doest seem to have the pickup and pull as it did before.
They did the door trim TSB, replaced the glass on the window, but the pisser is that the windows were tinted from the dealership, and they didn't retint them. Service manager said that the scratches onn the outside could have been caused by the tint, I call BS on that. She said they don't warrenty after market items even though it was a dealer installed item. Had her try to explain if I had an add on Sirius unit put in would they repair it, she didn't answer.
Stated that they replaced sunroof track, but didn't didn't remove the sun roof, SM said they did, but when pushed how they could remove the glass without putting a finger or hand print on a fithy sunroof she buckled and could answer, said to bring it back. Seems that they are billing Ford for work not preformed...
It sucks the only other close dealership is owned by them too, and the next closest is 120 miles away.
They did the door trim TSB, replaced the glass on the window, but the pisser is that the windows were tinted from the dealership, and they didn't retint them. Service manager said that the scratches onn the outside could have been caused by the tint, I call BS on that. She said they don't warrenty after market items even though it was a dealer installed item. Had her try to explain if I had an add on Sirius unit put in would they repair it, she didn't answer.
Stated that they replaced sunroof track, but didn't didn't remove the sun roof, SM said they did, but when pushed how they could remove the glass without putting a finger or hand print on a fithy sunroof she buckled and could answer, said to bring it back. Seems that they are billing Ford for work not preformed...
It sucks the only other close dealership is owned by them too, and the next closest is 120 miles away.
#30
just because two stealerships are owned by the same person doesn't mean that the operate the same. i know of two dealerships in the vegas area that are owned by the same guy. i have heard horror stories about one of them but the other one i've heard nothing but good things. apparently the good one will even install studs and keep your warranty. anywho what i'm trying to say is don't blow off another dealership just cause they are owned by the same person. most of the time the owner doesn't even know what is going on in his service department.