Excellent Service Dept.

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Apr 10, 2008 | 10:45 PM

LionFan

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Joined: Feb 2007

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From: Saskatchewan, Canada

Excellent Service Dept.

Well since I'm feeling pretty low about the theft of my F-350, I was driving around in my Ex today and the check engine light came on. I thought maybe I did something really wrong in a past life to deserve this kind of Karma. So I immediately went to my Ford dealer service rep and explained the situation, he said his diesel techs were really backed up, so he went back to the shop foreman, borrowed his laptop and scanned the Ex while it sat in the FastLane bay. Turns out it was the EGR valve, they had one in stock and the shop foreman replaced it himself while in the FastLane bay. 1 hr total time from when we drove in to when we drove out, and that's why I'd recommend Dunlop Ford in Lethbridge Alberta to anyone for service on their vehicles.

Apr 10, 2008 | 11:05 PM

i eat hybrids

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Joined: Sep 2005

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From: Ohio

THats good! Next that that happens (if ur dealer cant help ya), go to autozone, and they can scan ur check eng light codes for free.

Apr 10, 2008 | 11:27 PM

weekendwarriorfsw32

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Joined: Mar 2007

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From: CA

Quote:

Originally Posted by i eat hybrids

THats good! Next that that happens (if ur dealer cant help ya), go to autozone, and they can scan ur check eng light codes for free.

Not Diesels matt

Apr 10, 2008 | 11:41 PM

i eat hybrids

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From: Ohio

Why cant they do that? Their not OBD-II?

Apr 11, 2008 | 10:02 AM

kev03

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Joined: Aug 2007

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From: stark county

My diesel is OBD II and Advanced auto can scan it!

Apr 11, 2008 | 10:18 AM

weekendwarriorfsw32

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Joined: Mar 2007

Posts: 6,808

Likes: 25

From: CA

Quote:

Originally Posted by i eat hybrids

Why cant they do that? Their not OBD-II?

No they are but they dont have the software to read it from what I am told.

Apr 11, 2008 | 10:33 AM

i eat hybrids

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Joined: Sep 2005

Posts: 5,955

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From: Ohio

well if it is OBD-II and advancedauto can scan it, then auto zone can scan it.

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Apr 11, 2008 | 12:37 PM

Monsta

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Joined: Oct 2001

Posts: 18,308

Likes: 20

From: Washington State

With forums usually filled negative stuff (especially when it comes to Ford service departments) it is refreshing to hear about experiences like this. Kudos to Lionfan for taking the time to give accolades!

Sounds like you had every right to be bitter but instead was very positive.