Husky Tool Rant
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The Pacifier
Joined: Jan 2003
Posts: 8,245
Likes: 7
From: Cloverdale, BC
Husky Tool Rant
I'm about to lose it.
How hard do you think it is to replace 2 T40 Torx sockets? Got the run around yesterday, followed by a wild goose chase. Today, searching for a phone number online. Had to enter a sku, only to get a number to somewhere in who knows where, probably India. Finally spoke to somebody in Alabama, she gave me the same number I just called. And I get the prerecorded message saying "We're sorry, all circuits are busy now".
Can't mail it to anybody because I can't get a friggen business address, or even a phone number that works.
Husky has a lifetime warranty? Yeah right. They might have before, but not anymore.
How hard do you think it is to replace 2 T40 Torx sockets? Got the run around yesterday, followed by a wild goose chase. Today, searching for a phone number online. Had to enter a sku, only to get a number to somewhere in who knows where, probably India. Finally spoke to somebody in Alabama, she gave me the same number I just called. And I get the prerecorded message saying "We're sorry, all circuits are busy now".
Can't mail it to anybody because I can't get a friggen business address, or even a phone number that works.
Husky has a lifetime warranty? Yeah right. They might have before, but not anymore.
Senior User
Joined: Jan 2007
Posts: 146
Likes: 0
From: SW Indiana
Just looking at the selection in my local Home Depot, it's hard to imagine that they consider themselves in the professional mechanic's tool business. I suspect they sell mostly to homeowners and DIY-ers (like me, although I have mostly Craftsman stuff) and don't have a whole lot of people returning anything for the warranty. They have nothing compared to my local Sears, but even Sears couldn't supply all of a professional mechanic's needs in the store. Catalog looks pretty complete, to me anyway. Just my observation.
Post Fiend
Joined: Oct 2003
Posts: 6,214
Likes: 13
From: New Jersey
I tend to break many husky hand tools (sockets, ratchets, etc) and I've never really had a problem exchanging. When the item is no longer available as has happened a few times, what they did was "upgrade" me to a better made item, and simply ask for the difference. The last thing I broke was a small, 1' long 1/4" breaker bar, and apparently I got the last one they intended to carry. They gave me a regular 1/4" ratchet in exchange because that's the best they could do at the time.
Lowes/Kobalt works the same way, except I find it more difficult to break kobalt tools. Even when using breaker bars as a crowbar or hammer while at a junkyard.
Lowes/Kobalt works the same way, except I find it more difficult to break kobalt tools. Even when using breaker bars as a crowbar or hammer while at a junkyard.
Thread Starter
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The Pacifier
Joined: Jan 2003
Posts: 8,245
Likes: 7
From: Cloverdale, BC
Well, I finally got through to the number I've been trying all day. Got Stanley Corporate, or something like that.
"Please call back between regular business hours of 8:00 AM and 4:30 PM."
If all circuits are busy between 8 and 4:30, how am I supposed to get through?
"Please call back between regular business hours of 8:00 AM and 4:30 PM."
If all circuits are busy between 8 and 4:30, how am I supposed to get through?
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Fleet Mechanic
Joined: Jul 2005
Posts: 1,470
Likes: 108
From: Staten Island, NY
Well, I finally got through to the number I've been trying all day. Got Stanley Corporate, or something like that.
"Please call back between regular business hours of 8:00 AM and 4:30 PM."
If all circuits are busy between 8 and 4:30, how am I supposed to get through?
"Please call back between regular business hours of 8:00 AM and 4:30 PM."
If all circuits are busy between 8 and 4:30, how am I supposed to get through?
Definitions:
All Circuits - One phone line.
Regular Business Hours - The guy who makes the coffee in the morning takes that phone off the hook. The evening cleaning crew hangs it back up.
Final Answer - We already got your money, Go Away!
My Answer - If possible, I go elsewhere before they get my money.
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Postmaster
Joined: Oct 2005
Posts: 3,724
Likes: 0
From: Clarksburg WV
Lots of woodworking tools, but their ratchet, socket & wrench selection is pretty sorry.
Post Fiend
Joined: Jun 2002
Posts: 13,873
Likes: 3
From: Atlanta GA
> except I find it more difficult to break kobalt tools.
Agreed.
My local Lowes has a good socket selection, it is where I go to replace single sockets after I lose them or bust them. It was the only local place I could find a 1/4" drive 5/16 long.
Agreed.
My local Lowes has a good socket selection, it is where I go to replace single sockets after I lose them or bust them. It was the only local place I could find a 1/4" drive 5/16 long.
Laughing Gas
Joined: May 2003
Posts: 1,148
Likes: 1
From: Richmond, VA
I have yet to return a broken part but I did lose a part off of my Ridgid miter saw stand. I called a number and after giving the serial number the part was on it's way - no charge. I got it a day or two later.
I have had to return a broken socket to Lowe's. That was a little painful. They had to return the part and then "sale" me another.
Why do I buy Sears? I buy wrenchs, sockets etc there because when I walk in with a broken Craftsman part the salesman throws it away and says "go get another". I walk back out.
Reg
I have had to return a broken socket to Lowe's. That was a little painful. They had to return the part and then "sale" me another.
Why do I buy Sears? I buy wrenchs, sockets etc there because when I walk in with a broken Craftsman part the salesman throws it away and says "go get another". I walk back out.
Reg
Junior User
Joined: Sep 2007
Posts: 52
Likes: 0
I broke a kobalt ratchet so i took it back to lowes... the lady i talked to gave me a couple wierd looks because apparently no one had ever taken advantage of the warranty before. anyways she just sent me to get the same ratchet and they didnt have it in stock so I ended up getting the next one up. Not the best customer service but I am not really complaining.
Posting Guru
Joined: Apr 2004
Posts: 1,671
Likes: 1
From: Eastern Shore, Md.
I tend to break many husky hand tools (sockets, ratchets, etc) and I've never really had a problem exchanging. When the item is no longer available as has happened a few times, what they did was "upgrade" me to a better made item, and simply ask for the difference. The last thing I broke was a small, 1' long 1/4" breaker bar, and apparently I got the last one they intended to carry. They gave me a regular 1/4" ratchet in exchange because that's the best they could do at the time.
Lowes/Kobalt works the same way, except I find it more difficult to break kobalt tools. Even when using breaker bars as a crowbar or hammer while at a junkyard.
Lowes/Kobalt works the same way, except I find it more difficult to break kobalt tools. Even when using breaker bars as a crowbar or hammer while at a junkyard.