I havd a quick question for you all!

At work I have a customer with a 2004 F350. Recently it was running like crap, and since it was still under warantee he took it to the dealer...

It turns out they want to replace 8 injectors and the head gaskets... Which I thought was fine... sounds like an 04 6.0L issue....

THEN.... they voided his waranee on the injectors for running 15W40 Delo400, not 10W30....

Can they do that???? I thought that ford called for 15W40 anyhow in temps above 32*???

Any insight into this???

Thanks guys!!!
Bob

 

Yes, 15W-40 is the preferred for temps above 32F. As long as he was running the right weight oil for the temps there should be no problems. Here is a TSB on the subject.

https://www.ford-trucks.com/tsb/full...hp?tsb=05-16-6

 

I try to remind folks that there is always two sides of every story and usually we only get one side of it. That sounds a bit fishy to me. I'd have to do some serious checking after seeing something like that!

Joe

 

That does seem weird. Maybe the dealer hates you. Usually they are descent about the oil. I would get all the facts first. I am assuming you are not getting the full story. Maybe a star pattern on the pistons while replacing head gaskets ???

 

The service adviser from ford called and talked to my boss. He explained to my boss that we were using the wrong oil in this engine and that was responsible for the failure.

They covered the head gasket failure but not the injectors.

I have no dealings with service at this dealer, but I get the feeling they may not be a great place.....

 

Take the manual in and show the service adviser the oil weights recommended by FMC. 15W-40 is recommended down to 30F (10F if towing).

Also here is a TSB on the issue, shows oil viscosity chart.
http://www.ford-trucks.com/tsb/fullt...hp?tsb=05-16-6

After showing this to the service advisor have him put in writing that they are voiding the warranty and why. Then contact FMC directly, telephone number is in your warranty manual and file a formal complaint against the dealer. I am sure that FMC will make this right, as FMC is the one who has the power to void the warranty Not the dealer.

Directly from the first page of your warranty manual.
"Your satisfaction is our #1 goal. If you have questions or concerns with
your vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.

In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
TDD for hearing impaired:
1-800-232-5952

In Canada:
Ford Motor Company
of Canada, Limited
Customer Relationship Centre
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)"

 

there should be a list of dealerships by country then state to stay away from and which ones people have had good experiences with.

 

That would be nice but then that would involve FTE in possible legal issues for hosting such information.

 

You asked, heres the short list of dealerships to stay away from;











all GM dealerships.
all Dodge dealerships.
All Toyota dealerships.

 

i work for ford and that is total bull crap. you need to get customer service involved. raise some hell on this dealership. take it all the way to the top if you have to. that should be covered under warranty

 

Thanks Origcharger, I had a nice chuckle over your "list" (although there is one Chevy dealer I might have to take off your list.

To all at FTE - Merry Christmas and Happy New Year

 

Something smells fishy and I can smell it all the way down here!!

 

you sure he doesnt have a chip or anything on the truck? if not then tell him to get on the phone! that is a buncha bull! or get another dealer. altho! i have heard if there are more than 3 or 4 injectors out at once ford will throw the red flags! so yeh.

 

Maybe they have already used his VIN to warranty injectors on another truck

 

What about if someone set up a web site apart from FTE to simply have a list of more friendly dealers across the USA? THen FTE could just link us to that page of dealers......................There has to be a way to notify all of us Ford owners to all of the jackass dealers in the USA and all of the more friendly sensible one's.