how would you handle this
Thread Starter
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old enough to know better
Joined: Nov 2006
Posts: 1,418
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From: republic of kalifornia
how would you handle this
I had my heads replaced in August + arp studs.
put about 600 miles on the truck & it developed a miss
so I took it back to the shop (independant) for repair.
the tech calls on thursday and tells me it's ready to pick up,
I tell him to keep it over the weekend to drive and make sure
it's ok.
Saturday another phone call, the dealership he bought the heads from
admits to a problem with the heads.
They reccomend replacing one head which they will cover + the
labor, but not cover the 2,000 I'm getting charged for the original repair
of their defective head.
WTF should I do?
03 f250 120,000 miles
put about 600 miles on the truck & it developed a miss
so I took it back to the shop (independant) for repair.
the tech calls on thursday and tells me it's ready to pick up,
I tell him to keep it over the weekend to drive and make sure
it's ok.
Saturday another phone call, the dealership he bought the heads from
admits to a problem with the heads.
They reccomend replacing one head which they will cover + the
labor, but not cover the 2,000 I'm getting charged for the original repair
of their defective head.
WTF should I do?
03 f250 120,000 miles
Elder User
Joined: Sep 2007
Posts: 828
Likes: 0
From: ca
so the dealership is gonna pay the independent shop for the labor to replace the defective head they sold to them? Why didn't you have to pay the 2k the first time around? Did the dealership cover it? lol I'm confused. I think the dealership should have to pay for their mistake. good luck man.
Thread Starter
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old enough to know better
Joined: Nov 2006
Posts: 1,418
Likes: 0
From: republic of kalifornia
I think they should pay for it too,the 2,000 is for the repair after the head & stud job
that I only got 600 miles out of.
The dealership was not very forthcoming with info till my tech leaned on them fairly hard, and in their eyes they don't want to cover anything from the past.
All this came up just before I was to get the truck back.
I was going to pick it up & pay the bill but that was before the dealership copped to
the problem,& now they dont want to cover that expense.
My tech & I are going to push them as hard as we can but they don't want to budge.
that I only got 600 miles out of.
The dealership was not very forthcoming with info till my tech leaned on them fairly hard, and in their eyes they don't want to cover anything from the past.
All this came up just before I was to get the truck back.
I was going to pick it up & pay the bill but that was before the dealership copped to
the problem,& now they dont want to cover that expense.
My tech & I are going to push them as hard as we can but they don't want to budge.
Fleet Owner
Joined: Nov 2003
Posts: 27,886
Likes: 3,599
Why were the heads replaced in the first place? I assume you were having a problem and not just "upgrading". My apologies if I am missing something ,,,,,,,, looks like you were out of warrantee for the first repair. Had you been talking to the dealership about problems before 100,000 miles?
Quote:
I think they should pay for it too,the 2,000 is for the repair after the head & stud job
EDIT:
You answered my question as I was typing. Document EVERYTHING. All your conversations, etc. Type it all up and send letters of complaint to the Dealership, Ford, and especially the BBB as was suggested by MRXLH. I think written letters are often taken more seriously than the verbal approach by itself.
Quote:
I think they should pay for it too,the 2,000 is for the repair after the head & stud job
EDIT:
You answered my question as I was typing. Document EVERYTHING. All your conversations, etc. Type it all up and send letters of complaint to the Dealership, Ford, and especially the BBB as was suggested by MRXLH. I think written letters are often taken more seriously than the verbal approach by itself.
Last edited by bismic; Sep 20, 2007 at 06:43 PM.
Thread Starter
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old enough to know better
Joined: Nov 2006
Posts: 1,418
Likes: 0
From: republic of kalifornia
the heads were replaced due to blown hgs/warped heads. so while the truck was apart we did the studs. & no waranty so it's all out of pocket.
VERY expensive! all stock too.
VERY expensive! all stock too.
