Ford Should Take Lessons From Dell Computer
Thread Starter
|
Freshman User
Joined: Sep 2007
Posts: 46
Likes: 0
From: New England
Ford Should Take Lessons From Dell Computer
Anyone who has ordered a Dell Computer knows how easy it is to have exactly what you want built. Dell emails you as soon as they take your order, they email you again when they are setting up to build the computer, they email you again as they are building it and give you a progress report, they email you once it is built, they email you when they are about to ship it, etc. I wish Ford would do something similar when I order a truck from them. It would be great to know what is going on while waiting those Looooong 8 weeks or so. I asked the dealer and he said that he would call me with a VIN once Ford gives it to him but that's about it until the truck arrives at the dealer. Bummer.
Postmaster
Joined: Dec 2003
Posts: 3,130
Likes: 3
From: Massachusetts
I had a Dell computer once. Purchased the extended warranty. I was on the phone to Dell once a month with a problem. The hold time was hours.
I will still buy a truck off the dealer lot. Not a fan of orders. Never have been. A dealer ismore willing to negotiate on inventory.
I will still buy a truck off the dealer lot. Not a fan of orders. Never have been. A dealer ismore willing to negotiate on inventory.
Sit. Stay.
Joined: Oct 2001
Posts: 18,308
Likes: 20
From: Washington State
Not sure your response was on target based on that what he was driving at.
I would agree that Ford could do better at keeping customer's in the loop during the order process. Reminds me of something Henry Ford himself said.
“A business absolutely devoted to customer service will have only one worry about profits.
They will be embarrassingly large."
Henry Ford, Founder of The Ford Motor Co.
I would agree that Ford could do better at keeping customer's in the loop during the order process. Reminds me of something Henry Ford himself said.
They will be embarrassingly large."
Henry Ford, Founder of The Ford Motor Co.
Hotshot
Joined: Jun 2003
Posts: 12,340
Likes: 4,361
From: SW VA
If I ever do buy new (99% chance I NEVER will), I will have to order it.
I called a large Ford dealership here in town asking about a '07 F350 4x4, Reg cab long bed, 6-speed V10 with 4.30 gears. There wasn't one on the entire East coast....
But with all these new emissions, data recorders, computers, and sensors they are putting in new vehicles...I will never own anything newer than OBD-I
I called a large Ford dealership here in town asking about a '07 F350 4x4, Reg cab long bed, 6-speed V10 with 4.30 gears. There wasn't one on the entire East coast....
But with all these new emissions, data recorders, computers, and sensors they are putting in new vehicles...I will never own anything newer than OBD-I
Thread
Thread Starter
Forum
Replies
Last Post
