need printer install/computer help
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Lead Driver
Joined: Apr 2001
Posts: 6,335
Likes: 6
From: Midwest
need printer install/computer help
I am trying to reinstall my printer on my computer. windows xp operating system. when I put the installation cd in to install it,I get a pop-up box. It says 16 bit windows subsytem C:\winnt\system32\autoexec.nt. the system file is not suitable for running ms-dos and microsoft windows applications. choose "close to terminate the application. what do i need to do to correct this? I am not that computer savvy,so put it in simple terms please
this printer has worked on this computer before,I am not sure why I can't install it right now. thanks for the help!!
this printer has worked on this computer before,I am not sure why I can't install it right now. thanks for the help!!
Thread Starter
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Lead Driver
Joined: Apr 2001
Posts: 6,335
Likes: 6
From: Midwest
ok,I downloaded a driver that is xp compatable. Now when I go to add printer,I get a pop up that says printer spooler service not running. what is that and how do I start it up? thanks
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Lead Driver
Joined: Apr 2001
Posts: 6,335
Likes: 6
From: Midwest
lexmark z12. there is no printer icon on the task bar. where else would i find it? the lexmark z12 was installed,but i uninstalled it because the computer was having problems communicating with the printer. I put the install cd in to reinstall the printer,and that is when i had the problem i started that caused me to start this thread.
Last edited by cjben; Sep 8, 2007 at 07:22 PM.
Posting Guru
Joined: Apr 2005
Posts: 2,246
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From: Hawkeye Country
With the cd in the machine click on the my computer icon, either on your desktop screen or in the start menu. Once in the my computer folder right click on the icon for your cd rom drive, select "explore" from the list.
That should bring up a window with all the files on your printers cd, look around for files or folders named installer.
It sounds like your have the same problem I had with a old epson printer, after I reinstalled XP on my machine. There is probably a XP installer on the cd but its trying to load the wrong one.
That should bring up a window with all the files on your printers cd, look around for files or folders named installer.
It sounds like your have the same problem I had with a old epson printer, after I reinstalled XP on my machine. There is probably a XP installer on the cd but its trying to load the wrong one.
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Moderator
Joined: Aug 2005
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From: MA
Originally Posted by cjben
ok,I downloaded a driver that is xp compatable. Now when I go to add printer,I get a pop up that says printer spooler service not running. what is that and how do I start it up? thanks
Select Administrative tools
Select Services
Select the Print Spooler service then you can stop or start the service
Post Fiend
Joined: Oct 2006
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From: Where's my map???
Originally Posted by cjben
I wouldn't consider anything posted by don jamer related to computers a lucky guess considering he works on puters for a living 
Moderator
Joined: May 2007
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From: Greenfield, MA
Originally Posted by cjben
I wouldn't consider anything posted by don jamer related to computers a lucky guess considering he works on puters for a living
