Gentlemen (and ladies out there)...just a fair warning. For those of you who may, or may not, remember my tranny failure story from a few months ago...I have a 2004 Screw FX4 that blew a tranny with only 23k miles on it back in April. I was out of warranty by time by only a few weeks...but my dealer made me pay full out-of-pocket for the new transmission. I wrote to Ford...and just got a final answer to my appeal yesterday.

Ford actually submitted my complaint to the customer FOCUS group and did an investigation (I must say I was impressed) as to why I was charged for this repair. Ford agreed that I should have been given SOME leeway beings the truck had such low mileage.

ANYWAY..long story short...when I took my truck in...I have an Edge box...I only removed my box...NOT the pod...and I "hid" the cable under the dash. Well...the technician at the dealer...knew what it was...and noted it on the Repair Order that I had an Edge box. Therefore, when Ford did their investigation, they pulled my RO...found out I had an Edge box....and told me that "An Edge box voids any and all warranties on the vehicle." If I had removed it completely...like a moron...they probably woulda paid for it.
But...just a warning to all you guys....the Edge DOES void warrrenties and Ford WILL nail you for it!!! I hope this helps out some of you before you take in your trucks....please make sure guys you remove them completely!
Don't learn the hard way like I did

Mr86GT

 

That sucks. Did you happen to talk to edge about it? Also did they say actually went wrong with the trans and can they determine what caused the failure?

 

yea that sucks. dealers will use anything possible to use as a cause to a failure on their part though. i used to have a subaru WRX and the transmissions on those things have problems. well needless to say my tranny went and they told me that my aftermarket "blow off valve" caused the damage to the tranny. it doesnt even directly interface with it though. so i guess the moral of the story is remove anything that could be used against you... i would ask them for the exact reasoning of how the edge caused the damage.

 

They need to determine that the Edge caused your problem. If you do some research on the magnuson moss act you will see that they need to prove without any doubt that whatever modification that was installed caused the component failure. I wouldn't give up just yet. What kind of failure was it? Was it caused by an over Rev condition or was it caused due to abuse IE: 4 wheeling, neutral drops, burnouts, power braking? I find it hard to believe that the Edge will cause any kind of catastrophic tranny faiure. The computer is still in tact governing what the truck does and does not do.

 

Well...it never seemed to act right when I bought it. But...the night it "failed", which it really didnt totally....I was playing in the snow with it....and got the truck stuck in a deep snow drift. I rocked the truck about 5-8 times from Drive-Reverse...and back....watching my trans temps even on my Edge...they got to 200 deg...when it reached 201...I stopped...placed it in Park...and let it cool back down to 150....before continuing to try to get out. Once I got out....the truck drove fine...for about a mile...then it went into fail-safe mode...flashing "Trans Fault"...and wouldnt let me go over 35 mph. Next morning...I reset the codes...and the truck was 90% operational....all the forward gears worked perfectly....except...when you would go to shift into Reverse....it would take about 7 seconds to engage...and once it did...it slipped badly and chattered in Reverse. I don't believe I was "abusing" it enough to the point where it should have caused any damage at all to a good trans.

Once I got it replaced...I noticed the diff immediately tho. My orig trans never shifted this smoothly...and also never had 3rd gear like this one...my orig one always seemed to "skip" over 3rd gear. Unfortunately I never took notice to this really until after the failure. It shifts like a Cadilliac now, never did before.

Point is...I think my getting stuck and rocking the truck was just the icing on the cake that sent the trans over the edge. I think there was damage before. Not to mention I bought this truck used, and I have no idea what kind of abuse or towing the previous owner subjected to it. But....Ford of course doesn't wanna hear it....once they saw "Edge box"....all bets were off.

Mr86GT

 

heh... i bought a truck a little over a week ago...and my suspension went way out of wack...i took it back, they said the wheels i put on did it...to which i responded "umm, not only did YOU install the wheels, i ORDERED THEM FROM YOU!"

 

Jeff, how did you make out with the dealer and the front suspension problems?

 

truck is at the dealer now..

 

I don't think you Edge caused your failure. I would also seek further assistance on your warranty claim. I think it was your dealer that screwed you and then it went upstream to FMC. Sounds like you need to find a new dealer. They get paid for the work either way, wether it be from Ford or yourself. My dealer is actually quite impressed with how the Edge works. I tow with my truck (8500 TT). I run an Edge on my truck. I have never had a problem with anything getting fixed at the dealer because of the Edge even when I was under manufacturers warranty. I recently broke the hitch on my truck. It has 46,000 on it. The dealer put it through as an Extended frame fitment failure and all I had to pay was $75. Granted, they put the hitch on crooked and my bumper was sitting way out of alignment, but they fixed it. I readjusted the hitch and bumper and all is well. They even put on a new designed hitch which is much stronger than the one that was on there. It is all in the dealer. I have seen trans temps way over 200 deg while towing grades. Memorial Day weekend I saw 218. I was pulling a 7% grade for about 9 miles. I have had no problems with the trans other than wanting another gear sometimes. I do have it serviced regularly and I go with the tech when he pumps out the fluid. The fluid looks great when it comes out and he told me that it isnt in much worse shape than anyone that does alot of stop and go driving. He also said that unless he knew what I did with the truck he would never be able to tell be servicing it. It is all in how it's written up. Read up on the Magneson Moss Act. I think you will get some assistance or at least some satisfaction if your stir the pot a little.

 

Man, why didn't you take the pod out? I gotta tell you that was just plain dumb. Guys, if there is any evidence of your Edge they will most likely say it caused the problem with your engine, trans, etc... Do I think they are right? No, but that is what will happen.

 

The Magnuson Moss act does not cover you as much as you might think it does since Ford rewrote their owner's manual language concerning devices like them.
I use a tuner. But I also assume that in the final analysis I am my own warranty station.

 

I can agree with your thinking the truck wasn't running right from the beginning. My 04 XL 4x4 bought new, trans went out at 9500 miles. That's correct-9 thousand. the truck was completly stock. It felt to me it had slow acceleration and long shifts. I posted about this a couple years ago. Trans was rebuilt and the day I drove it home I'm quite sure something had been wrong all along. What a difference. Not drastic, but a good improvement. I now have 42000 miles with no problems

 

right out of my service writer's mouth: " K&N air filter OR ANY OTHER OILED FILTER WILL VOID ANY /ALL WARRANTY"