Warranty issue
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From: Chicago
Warranty issue
I finally was able to get my truck into the dealership for service due to the severe surging and stalling issue that my truck was experiencing.........I had tried the EBP sensor with no result, so I took it in.............Got a call yesterday telling me that the truck was ready. Went to pick it up and had a bill for $500.00. I was under the impression that the powertrain warranty on a 2004 6.0 Powerstroke was good for 100,000 miles and included all of its components. They replaced the EGR valve, which I had disconnected, and the connector for the ICP solenoid....I'm guessing this is actually the ICP sensor. When I spoke to the service manager about the warranty question, I was told that these items aren't covered under the manufacturer's warranty, keep in mind my truck has only 75K miles. Am I wrong about the warranty or do I have a legitimate beef? Any advice and help would be greatly appreciated,
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Postmaster
Joined: Dec 2003
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From: Arizona
Originally Posted by chitownrepoman
I finally was able to get my truck into the dealership for service due to the severe surging and stalling issue that my truck was experiencing.........I had tried the EBP sensor with no result, so I took it in.............Got a call yesterday telling me that the truck was ready. Went to pick it up and had a bill for $500.00. I was under the impression that the powertrain warranty on a 2004 6.0 Powerstroke was good for 100,000 miles and included all of its components. They replaced the EGR valve, which I had disconnected, and the connector for the ICP solenoid....I'm guessing this is actually the ICP sensor. When I spoke to the service manager about the warranty question, I was told that these items aren't covered under the manufacturer's warranty, keep in mind my truck has only 75K miles. Am I wrong about the warranty or do I have a legitimate beef? Any advice and help would be greatly appreciated,
mark
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The EGR valve is covered under the "Emmissions Warranty" (see pages 11-14), which is 3/36K for 8500 or less GVWR and 5/50K for 8501 or more GVWR check your door sticker for your GVWR.
FYI California vehicles have a different emissions warranty, check your manual.
Hope this helps.
Last edited by blackhat620; Jun 23, 2007 at 02:52 PM.
Postmaster
Joined: Dec 2003
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From: Arizona
Originally Posted by MobeyDick
My 06 EGR Valve was replaced under Warranty. At 45K.
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From: Chicago
so, from I'm gathering here on the board so far is that the egr and ICP connector are not covered items under the 100K powertrain warranty
thanks for your quick comments and replies
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thanks for your quick comments and replies
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From: Valley of the Su, Arizona
Yep- same just happened to me - they replaced my egr cooler, overflow tank, etc.. etc... was all listed as "warranty" work on sheet with a $100 warranty deductible due - I was also suprised so I called the service mgr - turns out, that's how the 100k mile engine warranty works - after the bumper to bumper 36k is up, you have a $100 deductible for any powertrain (engine only, not tranny) work up to the 100k mile...
Postmaster
Joined: Dec 2003
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From: Arizona
Originally Posted by chitownrepoman
so, from I'm gathering here on the board so far is that the egr and ICP connector are not covered items under the 100K powertrain warranty
thanks for your quick comments and replies
mark
thanks for your quick comments and replies
mark
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Freshman User
Joined: Aug 2003
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From: Chicago
so if the ICP connector is covered under warranty, how do recuperate the $500 minus deductible that I just spent. I'm almost positive the dealership isn't going to give me money back, especially after I already discussed this with the service manager. what's my next step? thanks again,
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Postmaster
Joined: Dec 2003
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From: Arizona
Originally Posted by chitownrepoman
so if the ICP connector is covered under warranty, how do recuperate the $500 minus deductible that I just spent. I'm almost positive the dealership isn't going to give me money back, especially after I already discussed this with the service manager. what's my next step? thanks again,
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Thread Starter
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From: Chicago
the surging and stalling is over......the exorcism has been completed!!!
I'll call the service manager again and discuss it with him and see if he's willing to listen to my side of the story. I'm going to let him know that I'll be taking it up with ford customer service.
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I'll call the service manager again and discuss it with him and see if he's willing to listen to my side of the story. I'm going to let him know that I'll be taking it up with ford customer service.
mark