cfd29 --

Wow...you are having a bad time of it. I feel for you.

IMO...I would go ask the service manager for a print-out of all the work done. That is a MUST do. If he does not or will not give one, then I think it is time to call FORD customer service.

Give them a few days...because the service advisor may not have input all the work done yet.

Time for you to get tough with them.

Good luck...

biz

 

Thanks, yes I am going to give them till next week and go by and demand all the paperwork for all the times I have been in with the truck, they should have everything on their computer, that should tip them off that I am going to go directly to Ford with it..

 

Forget the printout. YOU NEED TO GET A NEW TRUCK! They screwed you around long enough. Good Luck.

 

You have got to get this in writing. Go to Fords website and get the customer service, or whatever it's called, email address.

Write the letter to Ford Corporate, and copy the service manager & Dealer customer rep or Owner. Now is the time to put all that High School English to work. (Mom was right, "one day you'll need this").

Include the service report numbers, you don't have to send them or anything else Ford Corporate can get them in a twinkling of an eye! I was amazed at how fast me dealer jumped once Corporate got wind of my situation.

Include dates, comments, and definitely the name of the tech that told you he broke his socket. He should be lucky to keep his job after this! I just did 2 or 3 sentences in a about three pages of short paragraphs. It took several hours but MAN was it worth it.

I hope you will have such luck. I did actually jab at them about Ford meaning "Quality First". I have definitely been jilted from the Ford Man me and my Father have been since 1949. Chevy, Toyota and Nissan will get a hard look next time; probably will be a Chevy with a Duramax by the looks of it.

Good Luck.

 

Well, saga continues, I check in with the dealership to get the R.O's (repair orders)
they gave one from back in Nov when the first problem occured, I told them I needed ALL of them, they all looked at each other and asked me what the problem was, it was all covered by warranty, I told them it was the law they had to give me the paperwork, they finally gave in and I got the one from Feb, said they would send the rest, so far have not showed, the truck still sounds like I a dragging a chain , Not a very good advertisement for Ford, since I a lot of people know me here in this small town, I will point out that there are several people waiting to see what they do with my situation since they are about to trade trucks, Well yesterday the service manager says he is going to come and get my truck again to have it looked at, they never show up at my work, finally calls me when I am out of town, but get back to my home late yesterday to give me a loaner so he can take mine, When I stop, there is smoke coming from underneath my truck, seams a transmission line they had put back was loose and leaked fluid all under the truck and on the exhaust, guess I would have been better off if it just burned up.. Anyway, they have it AGAIN... I think I have been in possession of it about 5 days in the last month..
And on it goes... I am going to try to write a good one to Ford, thanks for the idea..

 

You are remarkably calm, cfd29. Were it me, I think someone would need to call 911 about a man in the Ford dealership with a chainsaw.

Hang in there. They will be forced to give you another truck. Lemons are lemons, no matter how much bull you shoot into 'em.

 

I would have sat there until they gave me a copy of every RO. They would have had to call the cops to remove me.


I would also make sure to keep copies of every RO done on every vehicle, or anything you own, from now on.

 

Old data on any computer system is rotated off into long-term storage. That may be on another database server where you get to run the query overnight and get the results back the next day (and screw it up and get nothing)...

Or, it takes an act of God to get the results.

But I'd think an OASIS report should get you the warranty work. If it was done under warranty - or done at all.

 

Wow! Somehow I missed this thread the first time around.

It's time to get nasty with the dealer. Forget the service dept guys (who are probably just trying to cover their incompetent ****) go straight to the owner! If he/she won't do anything for you, then definitely look into the lemon laws for AR.

As for the documentation, this is an area where GM totally beats Ford. Just today I logged into the "my gm" website and saw the service info for the wife's Suburban that was performed on 4/4. Apparently, if the dealer turns in a warranty item for GM to pay, the info is automatically updated on the owner's vehicle page! So even if I lose the paper the dealer gave me, I still have records of the service online.

 

I wrote a two page letter to Ford, along with an email, got the truck back last Friday (the 20th) They were wondering why I didn't get it, I said I was waiting for someone to call me, service guy said it had been done for two days sitting in front of the showroom, Well it would be nice if someone had CALLED me!!!
Now the transmission or transfer case is howling at speed, I can hear it going down the hwy. I am filing the paperwork with the BBB to get a hearing started.. Dealer is now ignoring me, wont return calls.. And the story goes on....

 

Wow! Good luck!

 

Well it has been a while since I have updated this, the truck kept on making noise, took it back to dealer twice, they said it sounded "normal" so I just kept driving it, on May 12 the rear driveshaft broke, right where it comes out of the back of the transfer case, almost wrecked me, slung around and bent the floorboard in the cab, big hump in the floor where it hit. The dealer had it towed again, they tried putting the old driveshaft back in it, drove it and if vibrated badly, bent, so they ordered a new one, the new one was put in, drove it, truck still vibrated badly, so they sent it off to have it balanced, came back from the balancing place with a note saying it was so out of balance could not be fixed, so they ordered another driveshaft, put it on, still vibrating, sent that shaft off to have it balanced, it came back balanced, but it looks like it has a small phone book on one side to get it in balance, put it on, still bad vibration, . They called the Ford engineers, everyone scratched thier heads and said, well the rear end is next, sooo, now they are putting a complete rear end assembly in the thing..

I can see why Ford is having so much money troubles, they have spent more on this truck than it cost to produce it in the first place. I have been getting calls from Ford customer relations twice a week, updateing me on the truck, I finally got to my wits end and gave the guy my minds worth, ask them if anyone there had any common sense at all, when would they just cut their loss and start over?? Then the unbelievable happened, they guy from Ford said, "sir, perhaps it would be in the best interest of you and Ford if you were not a customer of Ford"
I sat there speechless for a while, and told him if I can ever get this truck going again, I could fix that....
WHAT IN THE WORLD IS GOING ON AT FORD CORPORATE WITH AN ATTITUTE LIKE THAT........???

 

Now that's amazing.

I sometimes think Ford Customer Care is an outsourced call-center with people that do 10 different companies at once. In India.

 

The owner of the Ford dealer and I would be real close Friends by now and he would understand my ire and intent to hurt his business if he did not act in my behalf with FoMoCo for a prompt and favorable solution....

This entire saga would also be well documented and a flood of e-mails to all Ford corporate VPs would be sent weekly until I got a restraining order served on me....

News at 5 and local paper would also be used in my blitz for satisfaction even if I had to shell out for a 1/4 page private ad up front...

 

Yes, the Dealer owner has told me he has been pressing for me, but I live in a small town, and just about everyone knows about it by now, what Ford doesn't realize is that this can do more harm to them, that is funny they will spend millions on TV ads but a thing like this can harm them much more that what one truck would cost. I have a friend that has a super duty that is about to trade says he is going to the Chevy dealer just because of the way they have treated me, two other local farmers have said, huh, guess I won't be trading for another Ford if they treated you like that!!!
It will spread, and they just don't get it...... I is already hurting his business and Fords.. I just can't understand their thinking, I am still schedule to go thru arbitration on the buy back,, in Ark we have to use the BBB first and they have been very helpfull and can't believe what has gone on so far..
That truck has a grand total of 3500 miles on it. and the dealer has put over 700 miles on it checking it out!
I have been driving the loaner for so long everyone thinks it is my truck now..
I will keep you advised...
Everyone have a happy Memorial Day Weekend..