Major Problem
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Major Problem
I need some advice on a major problem with my Xcur. My wife was driving it today and all of a sudden she said it died on her. She tried starting it but it wouldn't start.
Thank God a fire truck was passing by and she flagged them down and they stopped and let her use thier cell phone to call me at work to come pick her up.
When I looked at the Xcur, the oil drain plug was gone and a huge puddle of oil was there. I had the dealer change the oil about 2 weeks ago, and I think they didn't put the plug on tight.
Anyway, do you think it has a low oil shut down and do you think the motor is cooked? It is a 00 with a 7.3 diesel.
I called the dealer and they're going to tow it back with the assurance that they will make things right.
Any thoughts?
Thank you,
Joe
Thank God a fire truck was passing by and she flagged them down and they stopped and let her use thier cell phone to call me at work to come pick her up.
When I looked at the Xcur, the oil drain plug was gone and a huge puddle of oil was there. I had the dealer change the oil about 2 weeks ago, and I think they didn't put the plug on tight.
Anyway, do you think it has a low oil shut down and do you think the motor is cooked? It is a 00 with a 7.3 diesel.
I called the dealer and they're going to tow it back with the assurance that they will make things right.
Any thoughts?
Thank you,
Joe
Laughing Gas
Joined: Jan 2004
Posts: 1,142
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From: Denver, CO
I had a oil drain plug fall out of a 2000 E350 PSD at work. The guys that did the oil change didnt torque it down and it fell out on the highway. The engine shut down before damage was done. It would have been funny but that E350 was my ambulance and I had a patient on board.
they do have a low oil pressure shut off. It will kill the engine and keep it from starting in low oil situations.
they do have a low oil pressure shut off. It will kill the engine and keep it from starting in low oil situations.
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There is no low oil pressure shut down. However if it was a diesel the fuel injector sysstem might have quit first due to low oil pressure before melting out the rod bearings. Only way to find out. Put the plug in,, fill oil and see if it will turn over. IF it slung a rod it or froze it might not turn. If it turns over smoothly but won't crank you might need to purge air from the injector pump to get it to start. Eventually it will start but might run the battery down. In any case it is 50 50 change of damage. I would hold people accountable,, but that is a little like chasing a greased pig. Best of luck Jim
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Joined: Jan 2002
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From: La La Land
The 7.3's fuel system is going to prevent damage. The injector system's high-pressure oil pump (HPOP) gets its oil supply from the same source as the bearings do, the low-pressure oil pump. When the LPOP (low pressure oil pump) runs out of oil, the HPOP does, too. Without HPOP pressure, the injectors won't fire, and the engine dies before bearing damage can occur.
You'll be fine. Just remember, however, the engine won't start until the HPOP gets some oil. There's a plug on the top of the HPOP reservoir that you could pre-fill it if you're inclined. That will make it easier on your batteries to get it restarted.
Pop
You'll be fine. Just remember, however, the engine won't start until the HPOP gets some oil. There's a plug on the top of the HPOP reservoir that you could pre-fill it if you're inclined. That will make it easier on your batteries to get it restarted.
Pop
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Originally Posted by SpringerPop
The 7.3's fuel system is going to prevent damage. The injector system's high-pressure oil pump (HPOP) gets its oil supply from the same source as the bearings do, the low-pressure oil pump. When the LPOP (low pressure oil pump) runs out of oil, the HPOP does, too. Without HPOP pressure, the injectors won't fire, and the engine dies before bearing damage can occur.
You'll be fine. Just remember, however, the engine won't start until the HPOP gets some oil. There's a plug on the top of the HPOP reservoir that you could pre-fill it if you're inclined. That will make it easier on your batteries to get it restarted.
Pop
You'll be fine. Just remember, however, the engine won't start until the HPOP gets some oil. There's a plug on the top of the HPOP reservoir that you could pre-fill it if you're inclined. That will make it easier on your batteries to get it restarted.
Pop
You are probably correct. I just could not say for certain that the HPOP would quit in time. Mr. Murphy 
usually works on my stuff. Jim
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Good news! The dealer that changed the oil came and towed the Xcur back to their shop. They found no damage to it. They filled it back with oil and everything seems to be working fine.
My only gripe is that not one time did they apologize or admit it was on them. And they didn't clean the oil off the back window or tailgate. They said it was too cold.
But Praise the Lord no damage.
Thanks for all the feedback too.
Joe
My only gripe is that not one time did they apologize or admit it was on them. And they didn't clean the oil off the back window or tailgate. They said it was too cold.
But Praise the Lord no damage.
Thanks for all the feedback too.
Joe
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Originally Posted by JoeKan
Good news! My only gripe is that not one time did they apologize or admit it was on them. And they didn't clean the oil off the back window or tailgate. They said it was too cold.
But Praise the Lord no damage.
Thanks for all the feedback too.
Joe
But Praise the Lord no damage.
Thanks for all the feedback too.
Joe
They have shown you:
1) They make mistakes
2) They don't accept responsibility for their mistakes
3) They don't pay attention to details that could result in injury or damage.
This is just a suggestion but I would not be able to do business with that shop.
I realize any shop can make a mistake,, but they should accept responsiblity for their work and at least have apologized.
Just my $.02. Jim
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Joined: Oct 2005
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From: WARRINGTON, PA
i agree 1000%. i used to work at several dealers in my career. never, if we made a mistake, did we #1, not accept responsibility, 2# appoligize for the mistake, and #3, with something like that, definately washed it for the customer. i would never go back..... maybe even call ford and file a complaint with them.
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Originally Posted by JoeKan
Good news! The dealer that changed the oil came and towed the Xcur back to their shop. They found no damage to it. They filled it back with oil and everything seems to be working fine.
My only gripe is that not one time did they apologize or admit it was on them. And they didn't clean the oil off the back window or tailgate. They said it was too cold.
But Praise the Lord no damage.
Thanks for all the feedback too.
Joe
My only gripe is that not one time did they apologize or admit it was on them. And they didn't clean the oil off the back window or tailgate. They said it was too cold.
But Praise the Lord no damage.
Thanks for all the feedback too.
Joe
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What do you guys think of the possibilty of having problems with my motor later on? Do you think this may have caused the beginning of problems? I'm thinking of insisting that they provide a warrenty for the next 50,000 miles.
Thanks,
Joe
Thanks,
Joe
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Did they ever admit to the problem or document it? I think you might have a hard time pursuing anything from them if they don't admit anything.
Did you get a service report for the oil re-change? Hopefully the follow-up oil change wasn't off the record.
Did you get a service report for the oil re-change? Hopefully the follow-up oil change wasn't off the record.
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Originally Posted by JoeKan
What do you guys think of the possibilty of having problems with my motor later on? Do you think this may have caused the beginning of problems? I'm thinking of insisting that they provide a warrenty for the next 50,000 miles.
Thanks,
Joe
Thanks,
Joe
Otherwise,, you might as well ask but I think you have as much chance as a fly stopping a locomotive
. But give it a shot. Jim