I Need Help! Two Expeditions With Problems
Problem/s:
when accelerating it misses, to me it feels like one of the spark plugs are misfiring. Also, it takes a while to start anytime of the day. It should be starting in just one click (like mine) but it takes a good 10 to 15 seconds to start. Here's the catch, the expy only has 17,000kms on it. It's not used that often cuz my father is out of the country a lot. So its 5 years old, still smells like new. The Expy is at the dealer now, it's the 4th time i've brought it in for the same exact problem
As for my expedition here's my problem:
The other day i was driving when i noticed my rear end was making some noise. When i put into reverse, drive or any other gear i can hear a bit of a clunking noise. When i actually reverse i can hear a big clunk, as well as when im driving sometimes i can hear the same clunking noise. I don't think its coming from the transmission, i'm very sure it's coming from the rear differential.
Hope you all can help me out with these problems. Thank you.
I keep on telling my father he should use the Expy more, he has a lot of problems with it because he never uses it. He doesn't believe me when i told him that the more the truck sits and its not being used, the more likely you're going to have problems with it.
So now, they solved the #6 by changing the spark plug and the number seven is ok as well (the COP was ok). Now they have another problem with #8. Should i just go ahead and change all the plugs on it? It doesn't really seem right that the plugs would have to be changed because it only has 17,000kms or 10,600miles on it. And how come the problem is going to #8 after 6 and 7 were already fixed? Have any ideas or suggestions?
Thank you all for the help, i'm tired of bringing back and forth to the shop. Like i said previously, this is the 4th time its been in the shop for the same problem.
So now, they solved the #6 by changing the spark plug and the number seven is ok as well (the COP was ok). Now they have another problem with #8. Should i just go ahead and change all the plugs on it? It doesn't really seem right that the plugs would have to be changed because it only has 17,000kms or 10,600miles on it. And how come the problem is going to #8 after 6 and 7 were already fixed? Have any ideas or suggestions?
Thank you all for the help, i'm tired of bringing back and forth to the shop. Like i said previously, this is the 4th time its been in the shop for the same problem.
I have been experiencing a similar problem with starting on my 04 Exped. XLT. Right now, Ford Motor Company is involved because the dealership I have been dealing with has been giving me the run around and I am fed up.
What's happening with mine is that when I go to start it, it takes about 3-5 seconds or 5 revolutions to actually turn over and start. This is an intermittent problem that does not happen every single time but often enough for me to take it in for service. This dealer has had my truck for two weeks now, claimed that they have experienced it only once but because they couldn't get a code on it they can't fix it. They claimed that it has happened only once while in their possession but it has happened at least 2-3 times a day when my wife and I had it in our possesion. They said that they put the pressure gauge on the fuel pump and there was no drop in pressure. So basically I have a truck under warranty with this starting problem that they will only fix if they can get some sort of code on or exactly pin point the problem.
So I've got a letter of complaint going to the president of this dealership with a copy going to Ford Motor Company. I have also been in contact with Ford Motor Company via phone and have documented everything that has happened and informed them of what the service manager has told me. They said that some of things like Ford telling them that if they can't pin point or get a code on the problem there is nothing they can whether truck is under factory warranty or extended warranty. The Ford rep that I talked to today said that that was wrong and he should not have told me that.
I have also been in contact with two Ford Techs via telephone and email and explained the problem to them and they both told me that the dealership's service department is giving me the run-around. They even suggested numerous things that that service department should be looking at but to my knowledge they have not. One tech that is familiar with this service department told me that because my truck is still under warranty, that service department doesn't want to really troubleshoot and fix my problem. He said that his dealership get's alot of their customers because of stuff like this.
I would suggest that you make sure that the dealership is exhausting all of it's resources to solve your problems because there should be a solution to get your dad's truck back to operating correctly. And if you 'bark' loud enough, they will hear you. There are alot more details about this whole thing that would make go hmmm.....
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I'm sure that they are really trying to solve the problem, I'm good friends with the owner of the dealership and they are all over my dad's car. It's just that it's not giving any error codes so they are just troubleshooting it blindly. I just got off the phone with them now and they changed the spark plug in #6, cleaned #7 and changed the COP in #8. They are letting it sit for a few hours and they'll take it out for a test drive to make sure. I hope everything is ok on it now, it was a little frustrating having to bing it back and forth 4 times but i'm sure that everything will be fine now.
Ford Trucks for Ford Truck Enthusiasts
Bobby
2000XLT
197K Miles
20" Harley wheels
Honestly, i never had the problem with my Expo missing then being ok later on. When was the last time you changed your plugs?
I'm sure that they are really trying to solve the problem, I'm good friends with the owner of the dealership and they are all over my dad's car. It's just that it's not giving any error codes so they are just troubleshooting it blindly. I just got off the phone with them now and they changed the spark plug in #6, cleaned #7 and changed the COP in #8. They are letting it sit for a few hours and they'll take it out for a test drive to make sure. I hope everything is ok on it now, it was a little frustrating having to bing it back and forth 4 times but i'm sure that everything will be fine now.
As far as troubleshooting blindly, they have not even changed a part other then the starter wiring connector two weeks ago. They have changed spark plugs, cleaned anything or tried anything else. For a minute, I was begining to think my wife and I were bonkers but then my brother picked my truck up on Saturday and was like "man, I think that your starter is going up." So now he is dropping it off at another Dealer where a friend of ours is Tech there. If this dealership repairs my truck today and it is ready to go today, I'm going to be pissed. I went two weeks without my truck, got the run-around, didn't get a loaner, and just got nothing but lip service from the Service Manager.
I'm going to ford today to pick up my father's ride, I'll check my his service record once i get there to see what had been changed. Hopefully that can point you in the right direction on how to solve your problem.
Just out of curiousity, Once you get your Expo started does it stall out and you have to restart it again?
Just I thought.... This dealership has found and diagnosed my problem in one friggin day. Where as the other dealership had my truck for two friggin weeks and the best they could come up with was "winter blends" in gas....GTFOH...
There were three problems that they found with my truck. 1) The IAC needs cleaning or work; 2) The coil packing (whatever that is) is going bad; 3) They think that my keys are out of synch with the chip or mechanism that the key communicates with when starting. All of this is under warranty so I am straight. I dropped off my second key so that they can confirm that about keys being out of synch.
The other dealership just flat out lied and didn't want to help me, period. This other dealership is used to getting the first dealership's customers because of the bad service they give. The first dealership is very good at getting you a deal on your car/truck but they suck badly when it comes to service...
Thanks for your help and I will keep you posted.
Last edited by roybus14; Feb 12, 2007 at 10:00 PM. Reason: Bad sentence


