Need help/advice for 02 Ford Escape

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Jan 7, 2007 | 10:51 AM

Winnie

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Need help/advice for 02 Ford Escape

My 2002 Escape died just before Christmas. It has less than 45,000 km on it but of course is no longer under warranty. This should not have happened as it has not been abused and has been regularly maintained. Quotes are about $10,000 CAD for new engine. Can anyone advise about how I can try and get some action/money from Ford for what must been been something faulty? I have never had any other problems with the Escape nor have I ever had any kind of major problems with a newer vehicle in all my driving experience.

Help!!

Jan 7, 2007 | 03:42 PM

JFUSION

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From: London , On

Quote:

Originally Posted by Winnie

warranty wise you are really sol, unless you have a sympathetic dealer that you have good relaitions with, perhaps if the dealer maintained it all the time they may try to go to bat for you, if not you are pretty much screwed. But you are right that no engine should self destruct in 45k kms, definitely something wrong there. What exactly went wrong with it ?. I'd pursue the dealer as much as possible and even Ford of Canada, worse thing they could say is no.

Jan 8, 2007 | 06:46 AM

DoctorCAD

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Need more details as to what happened.....

Jan 9, 2007 | 07:58 PM

Winnie

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02 Ford Escape Dead Engine

The Escape went in for an oil change on Nov 6 and there were no problems - not low on oil or anything.

When I drove the truck on Wed Dec 20 I heard a clicking sound. I took it to my local serviceman and when he took a look he realized it was an engine problem and advised me to take it to the dealer. I took it to the dealer the next day. They advised me the bearings were wrapped around #6 rod.

As stated before, the Escape has less than 45,000 km on it. This should not have happened and I am looking for any advice as to how to go about dealing with Ford for some compensation. I phoned the Customer Service line and of course I was told I was SOL. As I think there must have been something faulty all along I would at least at the minimum like the labor costs paid to install a new engine.

Jan 10, 2007 | 03:20 PM

Tired_Escape_Driver

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well if all elce fails im sure you could find a nice used salvage engine. one from a rear end accident or somthing. just an idea.

Jan 10, 2007 | 06:35 PM

Nitramjr

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From: North of Boston MA

Did you buy this Escape new or was it used? No modern vehicle with around 30,000 miles should even be broken in, never mind worn out. Completely unacceptable obviously. If you bought it used, it would make me wonder what it's history is. If you bought it new and it died this early with regular maintenance and no abuse, I would think some persistence with Ford at higher levels of management may get you somewhere.

Were you around when they did the oil change back in November? Is it possible it was driven without oil? Nothing surprises me anymore, especially if you took it to one of these speedy oil change joints.

Good luck.

Jan 10, 2007 | 07:32 PM

JFUSION

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From: London , On

I wouldn't say the engine is toast, it can be repaired, but at some cost of course. Persistence at higher levels may help you, but you don't really have much to go on in defense of your case. But I agree with the statement above that no engine should suffer this damage at that type of mileage, even more bizarre on this engine as it is pretty much bulletproof.