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I just had four new Bridgestone Dueler AT REVO mounted but the tech forgot to put new stems in. They'll make it good by redoing all the work or issuing credit for the forgotten stems. The stems are already 7 years old and these tire should last another 7 years. Do you all think the old ones would be good are should I have them do it all over again? You are also welcome to tell any of your tire store horror stories now.
Have the new stems put in. It is a commodity type replacement item and though they can last decades the failure rate goes up with each year that passes. The most common failure is the valve gets stuck and leaks air. Total failure usually does not occur unless you race or leave rubber, usually they just slowly leak air.
Not a tough thing, just break the bead, replace, air back up. You should not need to even rebalance the tire. Though if this was my customer's that came back with a problem, my best guy would be replacing the stems, rebalancing the tires, and taking it for a test ride to be absolutely sure everything was a-okay. Then a free LOF to top it off.
imo, These things can be avoided in a shop by having the valve stems right in front of the tire machine at eye level.
Thanks for the replys. What's the chance of me letting the air out, breaking the bead, removing the old stem and replacing it with a new one? Why would I do that you ask. Because, now that this Firestone store screwed it up, I don't want them fooling around any more. I already washed the old wheels/tires, removed the lead weights and took them in to have this much done. I should have cut the old stems out too. The tires are really nice but not cheap, however. Think I'll put some new shocks on also. P.S. This FTE site has been the best of the one's that I visit. .....And also, I mount the wheels/tire myself, because that's just one more screw up that I can avoid....viz torque and lug damage and rotor warp.
Last edited by tigerman; Sep 20, 2006 at 07:16 PM.
Update...The manager of the tire store told me that the wheels on the F-250 are "high pressure" and have O.E. valve stems that are metal cores and do not need to be replaced with every tire change...that ordinary auto valve stems are rubber throughout and should be replaced. Thus, I shouldn't worry about it. He didn't seem interested in redoing it. Being's I'm a small old man, I didn't feel like arguing with this big bruiser.