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Question about warrenty work.

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Old Aug 30, 2006 | 10:08 AM
  #1  
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Question about warrenty work.

If you had something fixed under warrenty does it extend the warrenty past 36000 miles? For that specific proplem of course.
 
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Old Aug 30, 2006 | 10:21 AM
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No it doesn't.
 
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Old Sep 1, 2006 | 12:58 AM
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Check with your dealer. Ford guarantees all work for a certian amount of time (varies by specific job) whether it was done as waranty work or not. This is totally separate issue from your 3yr/36k waranty.
 
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Old Sep 1, 2006 | 06:01 AM
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I also think that if you have a documented problem that they could not fix or repair properly during the warranty period...they should honor the repair like it was still under warranty.
The problem does have to be documented by the dealer before the warranty expires. But on the same not if you have had a problem and it was fixed then down the road the same problem occurs after you warranty expires...it will pretty much be out of pocket for you.
 
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Old Sep 1, 2006 | 07:40 AM
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The specific parts and labor for the repair should be guaranteed for 12months, 12 thousand miles. Now the stealer might try to say that the problem was caused by a part not replaced on the original repair. Then I would try to get them to pick up at least part of the tab as the stealer probably mis diag'd the repair in the first place.
 
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Old Sep 1, 2006 | 09:55 PM
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We have two Ford dealers in town and on the back of the work orders for one of them it clearly lists the Ford warranty. As ford9c states, 12 months/12000 miles, therefore if you were to get something fixed at 2 years, 11 months and 27 days or 35999 miles, it would be covered for an additional year/12000, whichever came first. But just that part, and as ford9c states (and associated labour). Regarding ford9c's comment --> some dealers are honest and are not 'stealers'. They are businesses, in business to make a reasonable profit. That is my humble opinion, anyhow.
 
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Old Sep 3, 2006 | 06:19 AM
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Back to the dealer I go.
thanks
 
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Old Sep 5, 2006 | 10:43 AM
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12 month/12,000 mile is only for customer pay not warranty work, if you had a battery replaced under warranty at 35000 miles and at 37000 miles it went out again, it is not a warranty repair, you dealer may help you though
 
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Old Sep 5, 2006 | 06:52 PM
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Sorry to disagree with some folks but,...

If you get something fixed at 1 day/1 mile prior to the 3yr/36k mile warranty timeframe the warranty on THAT PROBLEM does NOT expire the next day! If your Ford dealer tries to tell you this, talk to your service manager or escalate it to the regional service department.

MOST Ford dealers WANT to fix your problem. If you talk to them before your warranty runs out they will help you get your truck/car fixed.

Remember, they have a job to do and if your talk to them reasonably they will generally work with you to the best of their ability.
 
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Old Sep 5, 2006 | 09:03 PM
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Originally Posted by xtrm1stang
12 month/12,000 mile is only for customer pay not warranty work, if you had a battery replaced under warranty at 35000 miles and at 37000 miles it went out again, it is not a warranty repair, you dealer may help you though
Not true, My dealer has a 12K/12M on all service work you get done warranty or not. It states on the recipt that you get what ever is longer base warranty or the 12/12 from date of service. You should check another dealer mine can't be the only one doing this.
 
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Old Sep 6, 2006 | 12:36 PM
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Warranty work is only good for the duration of the warranty. Any work done outside of warranty where the customer has paid, usually comes with some warranty on the repair.
The factory will not honor anything outside of 36K or 3 years.
So if you get an engine replaced @35,999 miles and something goes south at 37,000 miles you are on your own. Now if the dealer really wants to keep his customer sat rating good, then he may take it upon himself to help out or intervene with the factory to get some recovery. By law the manufacturers warranty liability is to the term of the stated warranty not beyond regardless of when the work was done. If there was any extension to warranty work then these vehicles would cost a lot more then what we are paying, since all warranty costs are part of the pricing equation of the vehicle.
Going to another dealer and asking the same question, when he did not do the work is going to get a negative response. Why would he help out on warranty work done by another dealer. Some dealers will provided extended warranty work on their dime if you bought the vehicle there and have had it soley serviced there. It's their marketing approach, but not backed by the manufactueere.
 

Last edited by KevinM; Sep 6, 2006 at 12:54 PM.
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Old Sep 6, 2006 | 05:05 PM
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Originally Posted by KevinM
Warranty work is only good for the duration of the warranty. Any work done outside of warranty where the customer has paid, usually comes with some warranty on the repair.
The factory will not honor anything outside of 36K or 3 years.
So if you get an engine replaced @35,999 miles and something goes south at 37,000 miles you are on your own. Now if the dealer really wants to keep his customer sat rating good, then he may take it upon himself to help out or intervene with the factory to get some recovery. By law the manufacturers warranty liability is to the term of the stated warranty not beyond regardless of when the work was done. If there was any extension to warranty work then these vehicles would cost a lot more then what we are paying, since all warranty costs are part of the pricing equation of the vehicle.
Going to another dealer and asking the same question, when he did not do the work is going to get a negative response. Why would he help out on warranty work done by another dealer. Some dealers will provided extended warranty work on their dime if you bought the vehicle there and have had it soley serviced there. It's their marketing approach, but not backed by the manufactueere.
Here was the orignal question
Originally Posted by BlackFX4Screw
If you had something fixed under warrenty does it extend the warrenty past 36000 miles? For that specific proplem of course.
What I said was
Originally Posted by whitecrystal1
Not true, My dealer has a 12K/12M on all service work you get done warranty or not. It states on the recipt that you get what ever is longer base warranty or the 12/12 from date of service. You should check another dealer mine can't be the only one doing this.
Your right, outside of the warranty it has to be a dealer warranty on any work they have done. That's what it says on all my service receipts. If your dealer is not warranting there work don't use them.

BTY, the dealer is able to warranty work through the factory if its around the time of the expiration of your warranty. The factory gives them some perks to keep customers happy.
My a/c compressor went out on my 02 F150 at 37k and they covered it under warranty.
But a lot has to due with who your dealing with.
 

Last edited by whitecrystal1; Sep 6, 2006 at 05:07 PM.
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Old Sep 7, 2006 | 02:38 AM
  #13  
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If at 3500 miles your engine stacks it bearings and the dealer fixes it and and a couple 100 miles later it messes up again and dealer denies you then call Ford's What ever they are called if they denie you go to your lawyer. They will eat their lunch. This is what the court is goingto see. The customer only had a 100 miles to go before out of warranty so the dealer bandaided it to just get by. This is very illegal. just like used car lots cant use liquid glass any more etc. etc. You know most of the time all you have to do is type up your own letter fake a name take it to the court house and get it noterized then mail it and put yourself off as a lawyer. This gets alot of results. Most health and auto insurance claims are denied right off. its their game they play. They send you a bogus reason why they wont pay and most people never challange it. some write a letter asking WTF is going on they give the same spill and most p[eople just go on, but the ones that take the matter up get their results. This doesnt just apply to engines it applies to everything on your truck. If you dont believe it go to the courthouse and ask for records on lawsuits pertaining to this tpye stuff and see the results. They NEVER go to court. The motor company will settle out 1st. Aight it cost you maybe $200 for a lawyer to write you a letter, but then how much did it save you in repairs? Then if you dont like what the motor company suggest take it to court and its real possible they will have to pay all of your expences.
 
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Old Sep 7, 2006 | 07:55 AM
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I think you meant 35000 miles and you are wrong about the judgement, because in order to have a judgement against the auto manufacturer you would have to prove that there was a defect in engineering or assembly. So in the case stated the judgement would most probably go against the ones who did the work (dealer), not he manufacurer.
So even in this case the manufacturer will be nor have any burden of liability, unless you can prove that the manufacturer was at fault due to a defect. Good luck trying to prove that!
 
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Old Sep 8, 2006 | 02:17 AM
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Originally Posted by KevinM
I think you meant 35000 miles and you are wrong about the judgement, because in order to have a judgement against the auto manufacturer you would have to prove that there was a defect in engineering or assembly. So in the case stated the judgement would most probably go against the ones who did the work (dealer), not he manufacurer.
So even in this case the manufacturer will be nor have any burden of liability, unless you can prove that the manufacturer was at fault due to a defect. Good luck trying to prove that!

Your saying i'm wrong but saying the same thing i'am. "So in the case stated the judgement would most probably go against the ones who did the work (dealer)," i said motor company and the dealer is part of the motor company. I meant who ever was liable would have to fix it. But in the end after we get thru paying lets get the terms right it comes down to you will get your truck fixed. This is a nasty way of doing it but i think its alot better than beating your head against the wall. Its very easy takes about a hour then no worries.

Like i suggested if you dont think this info is right do your own home work. I done mine. If a dealer is cought bandaiding {yes thats whay its called} its pretty bad for them. You wont find a "genuine Ford Dealer" going to court in a case like this. That dealership can lose its abilty to be a "Ford dealer".
 
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