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I am a supporter. I do get the server busy signal sometimes. I just figure it is the cost of doing business. I don't know what the problem is at the time, I just know it don't work. I usually get a soda or a snack or watch a sitcom and then come back.
I can guarantee you that the information contained in my head is not going to make or break someone's emergency engine build. Any insightful information I do have will certainly keep for an hour or two or a day or two.
Maybe there could be a forum at the top of the forums list that had a list detailing when routine maintance was going to be done, if there is a schedule. or if there is some other reason service might be down or slow. That might lead people to be more informed. I don't know if this is even feasible or not but just a thought.
Just my $.02
I will say that I have more about cars in general and Fords specifically in the last few months then I have learned in the previous 10 years.