Warranty Question
Thread Starter
|
Freshman User
Joined: Sep 2005
Posts: 41
Likes: 0
From: Virginia
Warranty Question
I have an 05 4x4 screw 5.4 with 33k and my warranty will be expiring soon. I have had it at the dealer twice for starting problems. Sometimes, after the engine has been running for a good while, it does not want to start after being turned off long enough to run into and out of a store. Doesn't happen all the time, but I know it is not right. The dealer of course says they can't find anything wrong. Now my question is, if I have this problem documented and checked by the dealer on two different occassions, if they should find the problem after the warranty expires, should the dealer still honor to fix the problem at no or at a reduced cost? I'm sure I would have to prove somehow that it was the same problem while it was under warranty and I know this may be asking for a lot from a dealer but just wanted some input. Note: I will be taking the truck back in next week to a different dealer for this same problem as well as a few noticable warranty items.
Thanks!
Thanks!
Senior User
Joined: Apr 2005
Posts: 364
Likes: 0
On my 04 if I drive it for awaile, then turn it off for 10 - 30 minutes, it usually takes a couple tries to get it running again. Had the dealer check it, reflash it etc...etc... It still does it. This is just one of those issues that the 5.4l f150 has. Document it at the dealer why its still under warranty and then hope for the best.
Senior User
Joined: Jul 2005
Posts: 412
Likes: 0
Just a note how often does this happen? I mean if it happens more then once a week then you can request that your dealer put the "Black Box" on the computer. This way it will record the event when it actually happens and they will see what it is doing.
But back to your Original Question. I think That if the Problem has been documented and brought to them before the warranty is expired they have to honor it. They Might Not want to and might give you a hard time about it but still...I am sure others will know more about this then myself.
But back to your Original Question. I think That if the Problem has been documented and brought to them before the warranty is expired they have to honor it. They Might Not want to and might give you a hard time about it but still...I am sure others will know more about this then myself.
Senior User
Joined: Dec 2004
Posts: 296
Likes: 0
The warranty coverage starts with the first report of a condition and covers all subsequent repair attempts to correct the same problem. If it didn't you would have dealers stringing problems along until they were "customer chargeable"
That being said, next time you take it to them ask them to put it in writing on the service ticket that this is a recurring condition. Also get a vehicle history and make sure the previous attempts were documented and keep that paperwork someplace safe.
I would also ask the service manager straight out if any future problems of this kind will be covered. Get that in writing too. If you are not comfortable with the responce you get then give the Ford customer hotline a call and make sure they have everything documented.
Better to be over prepared than under prepared.
That being said, next time you take it to them ask them to put it in writing on the service ticket that this is a recurring condition. Also get a vehicle history and make sure the previous attempts were documented and keep that paperwork someplace safe.
I would also ask the service manager straight out if any future problems of this kind will be covered. Get that in writing too. If you are not comfortable with the responce you get then give the Ford customer hotline a call and make sure they have everything documented.
Better to be over prepared than under prepared.
Last edited by toypuller; Mar 14, 2006 at 03:45 PM.
Thread
Thread Starter
Forum
Replies
Last Post
doc4bax
1997 - 2006 Expedition & Navigator
5
Jun 22, 2005 07:27 AM
