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I played around with it before and ran into the same problem. This time I was determined to get it done so much so, that if I couldn't do it, I was going to get the wife to show me! If you've gone so far as to get that message, you're on the right track. I had some pics of the truck on file and of course they were all way too big. Then I got the idea to go to the photo editor program that we've got and resize it. Duh! I think it was on the machine when we got it. Microsoft photo editor. Brought up the pic I wanted and resized and specified the size in pixels. I beleive we're restricted to 60 x 60. That's tiny! Then WHen I got to the custom Avitar page, I could just pick the one I'd resized and Viola!