alignment frustration
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Senior User
Joined: Aug 2004
Posts: 150
Likes: 1
From: Rio Vista, California
alignment frustration
97 F250 HD w/ext. cab and long bed.
Took the truck to my local Firestone for an alignment today. Told the truck would be ready about 3pm. At 3:30 they called to say the truck is off the rack and everything is good. I go to pick up the truck and find out they never aligned it but they did move the rear tires to the front. They then presented me with a bill for an alignment. After some words and a manager I got my truck back.
They used to be good to deal with. WTF?This location has lost my business period.
Now that I am done venting.... Has anyone found their truck to be too long to fit on an alignment rack?? At least they didn't tell me I was low on hubcap lubricant.
Took the truck to my local Firestone for an alignment today. Told the truck would be ready about 3pm. At 3:30 they called to say the truck is off the rack and everything is good. I go to pick up the truck and find out they never aligned it but they did move the rear tires to the front. They then presented me with a bill for an alignment. After some words and a manager I got my truck back.
They used to be good to deal with. WTF?This location has lost my business period.
Now that I am done venting.... Has anyone found their truck to be too long to fit on an alignment rack?? At least they didn't tell me I was low on hubcap lubricant.
Senior User
Joined: Jun 2004
Posts: 134
Likes: 0
From: Perkins, OK
Originally Posted by Reptar360
97 F250 HD w/ext. cab and long bed.
Took the truck to my local Firestone for an alignment today. Told the truck would be ready about 3pm. At 3:30 they called to say the truck is off the rack and everything is good. I go to pick up the truck and find out they never aligned it but they did move the rear tires to the front. They then presented me with a bill for an alignment. After some words and a manager I got my truck back.
They used to be good to deal with. WTF?This location has lost my business period.
Now that I am done venting.... Has anyone found their truck to be too long to fit on an alignment rack?? At least they didn't tell me I was low on hubcap lubricant.
Took the truck to my local Firestone for an alignment today. Told the truck would be ready about 3pm. At 3:30 they called to say the truck is off the rack and everything is good. I go to pick up the truck and find out they never aligned it but they did move the rear tires to the front. They then presented me with a bill for an alignment. After some words and a manager I got my truck back.
They used to be good to deal with. WTF?This location has lost my business period.
Now that I am done venting.... Has anyone found their truck to be too long to fit on an alignment rack?? At least they didn't tell me I was low on hubcap lubricant.
Post Fiend
Joined: Apr 2004
Posts: 12,835
Likes: 3
From: Silver Lake Dunes, MI
i have done many alignments on many very long trucks and i don't think i had one that would not fit my rack.
what kind of problem did you have? its possible they put it on the rack and the alignment was good but it had a pull that was caused by the tires. this is pretty common. maybe that why they rotated the tires. but still doesn't excuse their service.
i never have been impressed by chain service center anyway.
what kind of problem did you have? its possible they put it on the rack and the alignment was good but it had a pull that was caused by the tires. this is pretty common. maybe that why they rotated the tires. but still doesn't excuse their service.
i never have been impressed by chain service center anyway.
Senior User
Joined: Jun 2005
Posts: 115
Likes: 0
From: Connecticut
I had spent $250+ per tire for new tires on my Z-28 back in 1990.
The jerk at Firestone took the car off the lift, and went out and blew some donuts in the back parking lot. He didn't know I was there waiting for the car and saw the whole thing.
Went there for two new shocks on my Ford Escort in 1989, they determined I needed two new struts as well. Being in college at the time and not having a lot of money that really killed me finacially. Not knowing any better, I paid the bill I couldn't afford.
I'm glad I now make 30 times what I did then and could afford to by the best tires and service they offer, but would rather burn the cash than give it to them. I was so happy when Ford burned the 100 old year relationship with them. I wish they would go out of business for ever.
I hate Firestone with every cell in my body.
The jerk at Firestone took the car off the lift, and went out and blew some donuts in the back parking lot. He didn't know I was there waiting for the car and saw the whole thing.
Went there for two new shocks on my Ford Escort in 1989, they determined I needed two new struts as well. Being in college at the time and not having a lot of money that really killed me finacially. Not knowing any better, I paid the bill I couldn't afford.
I'm glad I now make 30 times what I did then and could afford to by the best tires and service they offer, but would rather burn the cash than give it to them. I was so happy when Ford burned the 100 old year relationship with them. I wish they would go out of business for ever.
I hate Firestone with every cell in my body.
Last edited by Cobratodd; Sep 7, 2005 at 12:17 PM.
