Interesting, if Ford is watching these forums, and possibly getting upset about their techs on here. Here is a letter to them:

Dear Ford
We all like our trucks, thats why we bought them. Please improve your customer service and put your customers first. If you do that, you will sell so many more vehicles. As an unhappy customer so far, talking to friends and family about my troubles with the safety and reliability of my truck, is not a good thing. Take care of us, show that you care is some form or fashion. That will go farther than you could image. Listen to your customers when the praise and complain of problems. Problems with vehicles will always be there. But how you handle them, is where it really counts. The commercial say Ford Trucks, best built truck. So far, my experience only, they are about the same as the other 2. Ford Tough, well, my experience only, not seen. Truck surging has parked it for weeks after it tried to surge backwards into a police car. So please work with us, show some care for your customers, prove those commercials right. Wouldnt it be nice if the vast majority of FTE showed how as a company Ford cares about its customers. This is not rocket science here. Other fortune 500 companies have improved customer service, their making more money, got more customers. Wouldnt your shareholders enjoy that as well?

Thanks for letting me vent, feel much better now.

 

Ford_Doctor...I have done nothing short of completely and totally support the Ford techs in general and you specifically. In fact, I was one of the first people here at FTE welcome you and to ask for your patience with us, in advance.

Secondly, you obviously spent little to no time at all trying to know me or my support for anyone with issues here at FTE. As a result, I am very disappointed in your comments. Especially in regards to the fact that you feel that I am a Jerk. Many may regard me as such but, at least I earned it the reputation out right. Not because they misinterpreted my intent.

My opening comment was purely a feeble attempt at humor but, the purpose of my post was to try to find out if anyone with no issues developed issues after implementing the recall. Whether you wish to accept it or not, it has happened.

If anyone was offended I will take this opportunity to apologize as there was no intent to defame.

As far as my attutitdue goes I don't think that needs to be any of your concern.

A special thanks to those who rose to my defense.

 

I have to say that most of the time I'm all for preventive maintenance. It usually makes things last longer.

That said, I've run my VIN several times and not one recall comes up for my truck. THANKFULLY! I'm sorry, I know there are lot of very good technicians at stealerships across the country. But there are far too many that just look in the book, call the hotline, or what ever when they're looking into a customer/vehicle issue. Ford_Doc, you don't seem to be one of those guys. That's great for your customers. But you can't possible service every Ford Truck on the road. So, we do appreciate your advice -Most of the time, here at FTE. Get this... My local service department doesn't recognise that there's a full blown EGR valve issue with the 6.0's. You've got to be kidding me! This forum is not the only place I've heard of the issue. That's just one example, and mines actually still plugged in. Again- With the stick, and the way I drive, I don't think I'll have problems because I actually force it open and closed by the way I drive. (not that by design that doesn't happen too)

I guess, since my truck hasn't had one recall or one issue I'd take it to the dealership for, I'd be apprehensive to take it in for certain recalls if I hadn't experienced the issue. Now, if they come out with our truck's cruise control switch starting cab fires in the middle of the night, I'd be more inclined. But I can look at chafing wire harnesses in the engine compartment. I verify the torque on the CAC tubes every time I change the oil. I'm sure there are trucks that don't have problems, that end up in for a recall, and still don't end up with problems. But there are the horor stories of a perfect rig going to the service department then er' Getting Sick.

I don't want my truck to be one of them. And until I'm notified of a potential something that requires FOMOCO intervention, I'm not jumping in line to be one of millions of Lemmings.

-Steve

 

My dealership doesnt recognize the EGR as an issue as well for the 6.0

 

The dealership called and the truck is ready. The mechanic had a diagnogstic tool hooked up called "black box'. Anyway, the tuck surged when it was hooked up and the ICP sensor spiked way more than it should have. They also dug deeper into the computer and found continous codes in it. Didnt find it beofre, but hell, they found it now. So they replaced the ICP sensor, drove it and checked it again, no codes, no spike in the sensor. They also did the harness recall but the ebs recall couldnt be done due to no parts available. Lets see if this fixes it. Fingers crossed.

 

kw5413,

I did not write that I think you are a Jerk and I do respect you as I do all of the members of this community. I wrote: "Don't be the Jerk complaining in a year from now that your truck died in the middle of an intersection because you were too worried about the "risk of contamination by the tech or getting a virus from sick trucks in for service." The intended thought was don't be afraid or too stubborn to have done to your truck what I consider to be in your best interest as an owner of a 6.0L.

Perhaps I chose my words poorly or phrased it in a way that you could easily take in a different context from which it was intended. You need not apologize or qualify yourself. I can see your status as a member and have read a few of your posts. I obviously offended you and I publicly apologize for making you feel as though I was demeaning or defaming you. That was not my intent what so ever.

As for misinterpreting your intent to inject some humor into the forum, I apparently just didn't "get it." It's not that your attempt was feeble rather I personally do not find any humor in all of this 6.0L debacle at all. I have been beaten-up from all angles in ways I doubt you could imagine and I guess you might say that I am a little numb at this point. I guess maybe I need to lighten up a little?

Any way, please accept my apology.


__________________

Keith
Ford Diesel Master Technician
Pictures from the shop!
Diesel Technician Society

 

Ford_doctor- What Can You Tell Me About It Is Normal For The Turbo To Blow By Oil On The Cac Tube. I Was Told It Was Normal By The Service Writer And I Asked If He Would Put That In Writing And Have The Service Tech Sign It He Wanted Nothing To Do With That, What Is Your Opinion On This? I Am Not Knocking Anybody But Just Doesn't Seem Right To Me Because Sooner Or Later The Intercoolere Is Going To Fill Up With Oil And Become Opartaully Blocked And Start To Cause Problems In My Thinking

 

Ford_Doctor...since your arrival at FTE I have always considered you an honorable man. With your most recent post, that has been substantiated and confirmed.

I, too, may have been a little sensitive with the Jerk comment. Normally I would not have taken it out of context but the capital "J" led me to believe we were teetering on the edge of getting a little personal.

I have been beaten-up from all angles in ways I doubt you could imagine and I guess you might say that I am a little numb at this point.

Being in both sales and operations management I understand all to well. In addition, you have the burden of being one of the good well meaning techs (excuse me, Doctors) that take undue hits. Wish it weren't so as it can deaden one's sense of humor from time to time.

Any way, please accept my apology.

No can do. It is not in my character to except apologies that are unnecessary....but, thanks for the thought.

Meaningful, thoughtful, dialog never requires or deserves an apology.

 

Congratulations, both of you. It is refreshing to see kids playing nicely on the playground. LOL... Seriously this is proof of why you both belong in here. As for the fly by niters, I am glad they leave huffy, in a hurry and buy another brand of truck.


Ryan

 

absolutely no problems with mine,UNTIL i took it in for CAC tube and wire harness.They cut/replaced connector and I started getting the stalls.Took it back and insisted they replace entire harness and haven't had any more stalls.Lots of pi**ed off techs.They wanted to put in a recorder and drive to lunch etc for a week or so- try and duplicate problem! can't troubleshoot without a code,but this problem doesn't throw a code.
Still another recall,something about replacing a sensor-they gotta order parts.Also need to replace rear springs,got a severe list to port (leans to left for you lubbers)

 

That would be.... 2004 Emissions and EBP Sensor Recall 05E15

 

huntercgr: where are you located and who do you have service your Truck? I'm in the Medford area and I use Crater Lake Motors. So far so good. Also the tech is my best friend he was not the tech when the first reflash came out if he was then he would of told me not to get it. The first reflash was only for the 03 and early 04's and everything after that already had it and if you never had the original program then you realy don't know what you are missing.

 

I was pondering the same thing, I decided mine hadn't had any recall related problems (16,500 miles on '04) so I could wait until it was convenient to take in. Then it started giving me problems Saturday night. Actually shut off on me a couple times and then wouldn't go half the time. Seemed to work a little better after five minutes or so of attempting to drive. I scheduled a service appt. for this afternoon, but then it died twice this morning within two miles of the house, right in the middle of traffic. Other than actually shutting off, it also won't accelerate when this happens. So, needless to say, I limped it in to the dealership rather than going to work and there it sits. I say put your safety first and get it done. Mine started experiencing the trouble with no warnings or signs at all. BTW, checked it out with my SCMT and it spit out P2614 and P2617. The TSB's say that these codes are typically related to the chafing issue. Good luck.

 

I will "git 'er done"

I'll go with the flow and hope that when "I git 'er did" that it doesn't do me.

Actually, I am confident that all will go OK and I know that Ford_Doctor will be available to provide tons of info and insight if I do have any problems.

Thanks for the replys.

 

My truck is scheduled in Friday at Crater Lake Ford in Medford for leaking oil out of the CAC tube. They found it during a routine service and scheduled me back in to get it fixed. I hope it works out well.
So far I have no complaints with them, other than it took the tech 3 days over three diferent visits to install my Remote Start/Alarm system. Apparently it was the first one of those he had done and the learning curve is pretty steep. In any event, they treated me right and provided me a free loaner car on the second two visits. I am pretty happy with them so far.

HDCarl