any computer people out there
Thread Starter
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Junior User
Joined: Nov 2004
Posts: 70
Likes: 0
From: Chesapeake, VA
any computer people out there
Im having a problem with my wireless router wonder if anyone here can help. I have a d-link di-624. I've had it for about 8 months now and about a month and a half ago it started dropping the connection every couple minutes. Before this started I had no problems what so ever. Im assuming its the router acting up because I have no problems when connected thru my modem. Also for extra info I used to have a linksys wrt54g that kinda did the same thing asfter the same amount of time. I have called customer support for both but couldnt get much help considering these companies out-source support and the techs if you want to call them that cant speak english or understand it for that matter. Both gave same answer after multiple calls and hours spent trying to decipher partial english that I should return the router at my cost. There has to be something I am missing here two different routers last same amount of time with same sorta problem. Someone please give me some help that I can understand! I am not the the most technical on computer repair but I have a good idea what I am doing so I just need a pooint in the right direction.
Senior User
Joined: Mar 2005
Posts: 471
Likes: 0
From: Goldsboro, NC
1. The problem might be your wireless network adapter, not the router(s).
2. How far is it between your router and PC and how many walls, floors, appliances between your router and PC? There is 20' and 1 wall between my router and adapter and I only get about 30% signal strength. Every site seems to be different though.
3. Are there any other wireless devices, not just wireless network stuff, near you? Especially anything that might be using the 2.4Ghz range. Maybe a neighbor with a wireless network? I've also heard of people living near powerlines, cell phone towers, TV or radio towers that have problems with wireless networks.
Things to try:
1. You can try using different channels.
2. Try changing the position of the router until you see the signal peak, then change the position of the adapter until the signal peaks again.
3. They do make signal boosters.
2. How far is it between your router and PC and how many walls, floors, appliances between your router and PC? There is 20' and 1 wall between my router and adapter and I only get about 30% signal strength. Every site seems to be different though.
3. Are there any other wireless devices, not just wireless network stuff, near you? Especially anything that might be using the 2.4Ghz range. Maybe a neighbor with a wireless network? I've also heard of people living near powerlines, cell phone towers, TV or radio towers that have problems with wireless networks.
Things to try:
1. You can try using different channels.
2. Try changing the position of the router until you see the signal peak, then change the position of the adapter until the signal peaks again.
3. They do make signal boosters.
Thread Starter
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Junior User
Joined: Nov 2004
Posts: 70
Likes: 0
From: Chesapeake, VA
im sorry i should have been more clear. when the router is hooked up i cant even connect to internet throughj the wired points. my computer look as if connected but everything times out. i havent tried to hook laptop up yet to try wirless since i cant connect lan wise.
Senior User
Joined: Feb 2004
Posts: 393
Likes: 0
From: Empire of New Jersey
Everyonce in a while I have a problem with our wireless router at home and resetting it usually fixes the problem. Just unplug everything, wait a few minutes, plug the power back in then the ethernet cable. If that doesnt work, maybe try reinstalling the software that came with the router. Hope that helps
Posting Guru
Joined: Sep 2002
Posts: 2,420
Likes: 3
From: Langhorne, PA
I have a Netgear wireless, and it dies all the time, and BTW, it dies when it is full strength signal. I usually go to properties and hit the network interface card repair button, it goes thru its little fix routine and comes right back on. Once in a while a have to reset cable modem and router, but that is typical.
I have no clue why it dies, mine is 15 feet and two walls away, it could work OK for three days, then die on me three times in 10 minutes.
I have no clue why it dies, mine is 15 feet and two walls away, it could work OK for three days, then die on me three times in 10 minutes.
Thread Starter
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Junior User
Joined: Nov 2004
Posts: 70
Likes: 0
From: Chesapeake, VA
yes the modem is plugged into the routers wan port. its definetly hooked up correct. I can access the router setup by going to http://192.168.0.1 By the way now when the router is hooked into system I cannot access internet at all. In order to post here I have to disconnect it and just run through the modem. I thought maybe it was the firmware update cause I wanna say problems started after that but I just reloaded the old fireware and I still get nothing.
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Elder User
Joined: Apr 2004
Posts: 547
Likes: 0
From: Northwest Indiana
I would try a full reset to factory settings and then reload the firmware.
Checkout this link for a step by step procedure.
http://www.broadbandreports.com/forum/remark,11672142
I have a DI-524 and it works better, ( for wireless at least ), with the older firmware.
Checkout this link for a step by step procedure.
http://www.broadbandreports.com/forum/remark,11672142
I have a DI-524 and it works better, ( for wireless at least ), with the older firmware.
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Senior User
Joined: Mar 2005
Posts: 471
Likes: 0
From: Goldsboro, NC
Plug your PC back up to your router, reset the router, then reboot the PC. After everything is back up, drop to a command prompt and enter ipconfig (must be Win2000 or XP). Tell us what it says.
Elder User
Joined: Jul 2004
Posts: 715
Likes: 0
From: Long island NY
I had the same problem with my computer, it turned out the cable company changed the signal for the modems, and my modem was a older version and wasnt compatable with the new signal.. Got a new modem, and i'v been online since. Give your ISP a call.
Thread Starter
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Junior User
Joined: Nov 2004
Posts: 70
Likes: 0
From: Chesapeake, VA
Thanks to all that helped. It is back up and working but I really didnt do much to fix it. I have f/w 2.42 back on it and for probably the 2000th time reset everything and it came on. Been on for about 5 min with no loss of connection. I will let ya know what it does after a couple days. Maybe it was the hard reset after reloading older f/w. All I know is now I can get my wife off my back when she wants to use the internet.
Posting Guru
Joined: Sep 2002
Posts: 2,420
Likes: 3
From: Langhorne, PA
Are you running Comcast by any chance? They had some severe problems last week with the system, just thought I would add that, My system was down intermittantly every night.
Also, before you do anything else, maybe you need to go into safe mode, run all the security programs{ Anti-virus, anti-spyware, etc.} you can and clean your HD of bugs. If you can't do that, then that should be the next thing to conquer! Those pests can bog down a PC with so many problems you don't know where to begin!
I believe my wireless is getting bumped offline due to harddrive space and time limits. If you have 50 processes running and have Norton AV in the background also, have a video game idling in the back, and haven't cleaned, defragged or optimized the system in any way, then you may have some serious conflicts and are figuratively over-revving the PC.
Also, before you do anything else, maybe you need to go into safe mode, run all the security programs{ Anti-virus, anti-spyware, etc.} you can and clean your HD of bugs. If you can't do that, then that should be the next thing to conquer! Those pests can bog down a PC with so many problems you don't know where to begin!
I believe my wireless is getting bumped offline due to harddrive space and time limits. If you have 50 processes running and have Norton AV in the background also, have a video game idling in the back, and haven't cleaned, defragged or optimized the system in any way, then you may have some serious conflicts and are figuratively over-revving the PC.
Fleet Mechanic
Joined: Oct 2003
Posts: 1,619
Likes: 12
From: Forest Hill MD
Originally Posted by 924x2150
Are you running Comcast by any chance? They had some severe problems last week with the system, just thought I would add that, My system was down intermittantly every night.