Won My DSB Case
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Originally Posted by polarbear
A "couple of months" isn't enough time to come up with a GT in most areas. 4-5 month wait right now is about normal.
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Originally Posted by toypuller
It takes 10 days to get an answer. They told me 10 days and the results came by DHL on the 10th day.
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From: Damascus-Boring, Ore
Originally Posted by bigplayrayr
I doubt now if I could get an 05. I would probably order an 06, which start production in early August, and are open for order in May.. The wait time depends on the dealer's allotment. I wish I knew the outcome of my hearing so I could get started.
Also, if they rule in your favor, they're not going to wait six months to replace the vehicle. A few weeks max- the depreciation meter is running on the one coming back.
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With a judgement in your favor it clearly states that the replacement is "from the dealers inventory or readily accessible to the dealer" (dealer swap).
To get an 06 out of the deal you would need to go with a buy back and then use the cash.
To get an 06 out of the deal you would need to go with a buy back and then use the cash.
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Can someone give me more insight on the DSBs, what they are, how you submit, where you submit, what you can expect?
I have had some pretty annoying issues with my 04 f150...and I did speak to the area manager on one occasion but received a lot of lip service.
Here's some of what I experienced:
1) The bolts in the bed of the truck were rusted from standing water.
2) There was a scratch on the lower portion of the driver’s side door.
3) The steering wheel vibrated when reaching speeds of 45-55mph.
4) The scratch was painted, however I noticed clear coat overspray covering the entire driver side of the vehicle when the light caught it! Moreover, overspray covered part of the windshield and my wipers would now skip across the glass in a choppy, squeaky manner instead of removing the water.
5) I was told a wheel balance would fix problem #3, however the vehicle was returned to me in the same state! I was then told rigid transmission mounts were the culprit and a fix was being worked on.
6) I currently have 3,000 miles on my F150 and the brakes are squeaking.
7) The bed has a tendency to rattle on the truck. I would call it a “body shake”.
The bolts and paint were obviously repaired as it was a new truck, however hassle and frustration later ensued. I do love my F150, however my dealer (Sheehy Ford-Midlothian) seems to be complacent on many issues.
I have had some pretty annoying issues with my 04 f150...and I did speak to the area manager on one occasion but received a lot of lip service.
Here's some of what I experienced:
1) The bolts in the bed of the truck were rusted from standing water.
2) There was a scratch on the lower portion of the driver’s side door.
3) The steering wheel vibrated when reaching speeds of 45-55mph.
4) The scratch was painted, however I noticed clear coat overspray covering the entire driver side of the vehicle when the light caught it! Moreover, overspray covered part of the windshield and my wipers would now skip across the glass in a choppy, squeaky manner instead of removing the water.
5) I was told a wheel balance would fix problem #3, however the vehicle was returned to me in the same state! I was then told rigid transmission mounts were the culprit and a fix was being worked on.
6) I currently have 3,000 miles on my F150 and the brakes are squeaking.
7) The bed has a tendency to rattle on the truck. I would call it a “body shake”.
The bolts and paint were obviously repaired as it was a new truck, however hassle and frustration later ensued. I do love my F150, however my dealer (Sheehy Ford-Midlothian) seems to be complacent on many issues.
Last edited by Kylenovak97; Apr 15, 2005 at 09:03 AM.
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Do a search on "Won my DSB hearing" There is another thread that has the same header as this one.
There is a load of info on who,what,when,where and how to proceed with the DSB. Also look in your owners manual under the customer satisfaction section.
In a nutshell you will need 3 attempts (at least) to fix a problem that still exists. You will then need to notify Ford that they have 1 final attempt to fix it. If the final attempt is not successful you can then proceed to DSB.
There are no guarantees with the DSB and it is a long process. If you feel that you may need it in the future then remember this: GET EVERYTHING IN WRITING. all service tickets, letters, tsb's, make a log of all phone calls and follow up every phone conversations or in person meetings with a certified letter stating what was said.
Good Luck.
There is a load of info on who,what,when,where and how to proceed with the DSB. Also look in your owners manual under the customer satisfaction section.
In a nutshell you will need 3 attempts (at least) to fix a problem that still exists. You will then need to notify Ford that they have 1 final attempt to fix it. If the final attempt is not successful you can then proceed to DSB.
There are no guarantees with the DSB and it is a long process. If you feel that you may need it in the future then remember this: GET EVERYTHING IN WRITING. all service tickets, letters, tsb's, make a log of all phone calls and follow up every phone conversations or in person meetings with a certified letter stating what was said.
Good Luck.
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