How Do I File A Dsb
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Freshman User
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How Do I File A Dsb
2004 SCAB FX4 W/5.4
I HAVE FINALLY HAD ENOUGH,
THE DEALER HAD MY TRUCK FOR TWO WEEKS THIS TIME AND ALL THE DID WAS ROAD FORCE AND INDEX MY TIRES AND PUT GOODYEARS ON IN PLACE OF THE BFGS. THEY TOLD ME IT WAS B/C OF FLAT SPOTS ON THE TIRES AND IT GOES AWAY AFTER ABOUT 20 MILES. AFTER GETTING IT BACK THE STEERING WHEEL STILL HAS THE NIBBLE. I HAVE HAD THIS TRUCK IN MULTIPLE TIMES OVER THE LAST YEAR, SINCE I BOUGHT IT IN FEB. OF 2004, FOR THIS PROBLEM AND A LIST OF OTHER PROBLEMS. NEED SOME DIRECTION FROM THE GUYS WHO HAVE WON THERE DSB'S ON WHAT I NEED TO DO TO GET THIS STARTED.
THANKS IN ADVANCE
I HAVE FINALLY HAD ENOUGH,
THE DEALER HAD MY TRUCK FOR TWO WEEKS THIS TIME AND ALL THE DID WAS ROAD FORCE AND INDEX MY TIRES AND PUT GOODYEARS ON IN PLACE OF THE BFGS. THEY TOLD ME IT WAS B/C OF FLAT SPOTS ON THE TIRES AND IT GOES AWAY AFTER ABOUT 20 MILES. AFTER GETTING IT BACK THE STEERING WHEEL STILL HAS THE NIBBLE. I HAVE HAD THIS TRUCK IN MULTIPLE TIMES OVER THE LAST YEAR, SINCE I BOUGHT IT IN FEB. OF 2004, FOR THIS PROBLEM AND A LIST OF OTHER PROBLEMS. NEED SOME DIRECTION FROM THE GUYS WHO HAVE WON THERE DSB'S ON WHAT I NEED TO DO TO GET THIS STARTED.THANKS IN ADVANCE
Senior User
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Do a search on "DSB", "Lemon Law" and "Vibration" there is lots of good info in those areas.
There is a post titled "won my DSB hearing" where it will tell you how, when, where and what to do.
There is also information in your owner's manual and an application is available from any of these places:
Your selling dealer
The Ford customer hotline (in your owner's manual)
The dispute settlement board itself-
P.O. Box 1424
Waukesha, WI 53187-1424
1-800-428-3718
Good luck
There is a post titled "won my DSB hearing" where it will tell you how, when, where and what to do.
There is also information in your owner's manual and an application is available from any of these places:
Your selling dealer
The Ford customer hotline (in your owner's manual)
The dispute settlement board itself-
P.O. Box 1424
Waukesha, WI 53187-1424
1-800-428-3718
Good luck
Last edited by toypuller; Mar 6, 2005 at 06:42 AM.
Freshman User
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From: SW Georgia
To JRFX4 - - They had my truck for a week and put 72 miles on it. It came back with the same nibble and vibration. I'm tired of having to fool with it all and still pay new truck payments. teecee3
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Senior User
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teecee3,
It didn't with my dealer. Throughout the entire process up to the point that I turned in the lemon FX4 nobody really seemed to take it seriously. Neither Ford corporate or the management at the dealer were helpful in any way and as far as threatening them with "Lemon Law" I would bet that it would cause them to totally shut down and refuse to help you at all. It is a card you can only play once and you better be ready to dig in and fight when you throw it down.
The only people that were in any way helpful were the service dept techs and mgrs at the selling dealer. That is why I finally did the DSB, because I was sure that everything had been attempted, and if there was a solution at the time the guys working on my truck would have found it.
It didn't with my dealer. Throughout the entire process up to the point that I turned in the lemon FX4 nobody really seemed to take it seriously. Neither Ford corporate or the management at the dealer were helpful in any way and as far as threatening them with "Lemon Law" I would bet that it would cause them to totally shut down and refuse to help you at all. It is a card you can only play once and you better be ready to dig in and fight when you throw it down.
The only people that were in any way helpful were the service dept techs and mgrs at the selling dealer. That is why I finally did the DSB, because I was sure that everything had been attempted, and if there was a solution at the time the guys working on my truck would have found it.
Post Fiend
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From: Damascus-Boring, Ore
Neither Ford corporate or the management at the dealer were helpful in any way and as far as threatening them with "Lemon Law" I would bet that it would cause them to totally shut down and refuse to help you at all. It is a card you can only play once and you better be ready to dig in and fight when you throw it down.
There's some truth to that. Once the lemon-law card is played, the dealer's actually out of the process.
There's some truth to that. Once the lemon-law card is played, the dealer's actually out of the process.
New User
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You can get the dsb app. from your dealer or call the 800 # in the owners manual. I just won my dsb. Make sure you have your dealership give you copies of everything in the file on the truck, inculding techs notes, they may write down somthing that may be very helpful. Send a letter with your paperwork stating your concerns, but don't get nasty, just give them the facts. If you find out the review is somwhere you can attend, request from the board office that you would like to do so. What you say at the review can help your case. Ford called me a week or so before the meeting and made me an offer, but I wanted my money back and was awarded it. Good luck.
Freshman User
Joined: Jan 2005
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From: SW Georgia
Originally Posted by jhaugh
You can get the dsb app. from your dealer or call the 800 # in the owners manual. I just won my dsb. Make sure you have your dealership give you copies of everything in the file on the truck, inculding techs notes, they may write down somthing that may be very helpful. Send a letter with your paperwork stating your concerns, but don't get nasty, just give them the facts. If you find out the review is somwhere you can attend, request from the board office that you would like to do so. What you say at the review can help your case. Ford called me a week or so before the meeting and made me an offer, but I wanted my money back and was awarded it. Good luck.
Senior User
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Go to a different dealer and ask for a "vehicle history" for your VIN. They should be able to give you complete info about every service that was done to your truck, even before you owned it.
I did this because there were repairs done to my truck prior to my purchase. The vehicle history showed this. It will show ANY type of service or check done up to and including the key programing.
There is a differance between confrontation and service. If you can't get what you need it is poor service regardless of how nice people are treating you. You spent upwards of $30,000 for a vehicle. You pay their salaries, you keep them in buisness, it is not unreasonable to expect that you get good service when and where you need it.
I did this because there were repairs done to my truck prior to my purchase. The vehicle history showed this. It will show ANY type of service or check done up to and including the key programing.
There is a differance between confrontation and service. If you can't get what you need it is poor service regardless of how nice people are treating you. You spent upwards of $30,000 for a vehicle. You pay their salaries, you keep them in buisness, it is not unreasonable to expect that you get good service when and where you need it.
Junior User
Joined: Feb 2005
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This is excellent advice. Whenever I have taken in my Fords for service, everything is on the computer and they can call up the service record whenever and for whatever. I would think getting a copy of this record and communicating with Ford ought to be able to resolve the problem. As one who dealt with unhappy people in my former life it was always best to get to the crux of the problem in a logical way rather than all of the histrionics and mouthing off. That just wastes time and doesn't solve anything.
Freshman User
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From: SW Georgia
Originally Posted by toypuller
Go to a different dealer and ask for a "vehicle history" for your VIN. They should be able to give you complete info about every service that was done to your truck, even before you owned it.
I did this because there were repairs done to my truck prior to my purchase. The vehicle history showed this. It will show ANY type of service or check done up to and including the key programing.
There is a differance between confrontation and service. If you can't get what you need it is poor service regardless of how nice people are treating you. You spent upwards of $30,000 for a vehicle. You pay their salaries, you keep them in buisness, it is not unreasonable to expect that you get good service when and where you need it.
I did this because there were repairs done to my truck prior to my purchase. The vehicle history showed this. It will show ANY type of service or check done up to and including the key programing.
There is a differance between confrontation and service. If you can't get what you need it is poor service regardless of how nice people are treating you. You spent upwards of $30,000 for a vehicle. You pay their salaries, you keep them in buisness, it is not unreasonable to expect that you get good service when and where you need it.